The merger between Vistara and Air India is nearing completion, bringing about key changes for Vistara passengers. From flight bookings to loyalty programs, several aspects will be affected. To help you navigate these changes, we’ve compiled a list of frequently asked questions (FAQs) to keep you informed.
FAQs: Vistara-Air India Merger
1. Will Vistara stop taking bookings on September 3?
Yes and no. Starting September 3, passengers attempting to book Vistara flights for travel on or after November 12, 2024, will be redirected to Air India’s website. However, bookings for travel dates until November 11, 2024, will continue as usual through Vistara’s platform.
2. When will Vistara flights cease to operate?
Vistara flights will continue to operate until November 11, 2024. After this date, there will be no Vistara flights, as all operations will transition to Air India. While the flight numbers will change, the aircraft, schedule, and crew will largely remain the same until early 2025.
3. What happens to existing Vistara bookings after November 11?
All customers with existing bookings on Vistara flights post-November 11, 2024, will automatically have their reservations converted to Air India flight numbers. This transition will occur in phases during September, and customers will be individually notified when their booking has been converted.
4. How will the Club Vistara loyalty program be affected?
Once the merger is finalized, Club Vistara will be integrated into Air India’s frequent flyer program, Flying Returns. Customers with existing accounts in both programs can link them through Vistara’s website. If accounts are not linked before the merger, they will be automatically merged, provided the identification and contact details match.
5. What should I do with my Club Vistara points?
Club Vistara points will be transitioned to the Flying Returns program. If your accounts are linked, the points will be transferred seamlessly. In case there is a mismatch in identification details, a new Flying Returns account will be created, and you can consolidate any duplicate accounts later.
6. Will there be any changes in the flight experience post-merger?
While flight numbers will change to Air India’s, most Vistara flights will continue with the same aircraft, schedule, and crew until early 2025. Passengers can expect a similar in-flight experience during this period.
This FAQ guide provides crucial insights into the upcoming changes as Vistara merges with Air India. Passengers are advised to stay updated and check their emails for notifications regarding their bookings and loyalty accounts.
