This Is How Zomato Removed The Obstacle Of Change During Cash On Delivery


Sheetal Bhalerao

Sheetal Bhalerao

Aug 09, 2024


We often struggle with finding the exact change to meet the amount of our order, while paying for our home deliveries in cash.

While making a round payment, sometimes it happens that the delivery agent may not have any change with them.

This Is How Zomato Removed The Obstacle Of Change During Cash On Delivery

Zomato Launched A Brand New Feature

In that case, either you will have to let it go & head back in the house to look for the change, or simply switch to your mode of payment online. 

Considering these efforts & to end this inconvenience around Cash on Delivery (COD), Zomato has launched a convenient new feature. 

This new development in the app was announced by the Zomato CEO Deepinder Goyal took to his X handle on August 7, 2024.

Adding, “For cash on delivery orders, finding exact change can sometimes be inconvenient.”

“Starting today, our customers can pay delivery partners in cash, and ask for the balance amount to be added instantly to their Zomato Money account. This balance can be used towards future delivery orders or dining out,” Goyal wrote, adding the idea is inspired by online grocery BigBasket’s existing feature.

He mentioned that “Thank you @bigbasket_com for the inspiration for this solution, and our delivery partners (three of them are working as product managers with us) for insisting that we develop this asap.”

Basically this post demonstrates a visual guide which explains that if you pay Rs 600 in cash for your order of Rs 530, you can get the Rs 70 balance added to your Zomato Money account.

Impressing X Users

As expected, the X users seem to look impressed with this new feature which they have shown in their reactions.

One of the X users wrote,”So simple and nice feature. Learning from others too and acknowledging publicly. Good to see.” 

“Build convenience for COD in India, and the battle is already half won,” another one pointed out.

One of them mentioned that “Nice to see acknowledge their competition’s Idea before implementing it..Much respect…and that’s how it should be done.”

Another interesting comment came as “Next step is to allow Zomato wallet usage on other websites and apps :)”


Sheetal Bhalerao
Sheetal Bhalerao
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