The District Consumer Disputes Redressal Commission, Chandigarh, directed Swiggy Ltd and Instamart to pay Rs 2,000 as compensation to Raja Vikrant Sharma for delivering fewer oranges than ordered.
Delivering a product in a quantity less than what was ordered is considered a deficiency in service.
Chandigarh Commission Orders Swiggy and Instamart to Pay Rs 2,000 for Short-Delivered Oranges
The complainant, an advocate, placed an order on December 30, 2024, through Swiggy’s Instamart, which included Nestle Classic Milk Chocolate and 1 kg of Nagpur oranges, paying a handling fee of Rs 28.61 for timely and damage-free delivery.
Upon delivery, the orange packaging was torn, the net weight was only 824 gm instead of 1 kg, and no physical bill was provided.
The complainant raised the issue with Swiggy Ltd but did not receive any response.
The order was a gift for his maternal aunt in Shimla, and the issue caused him mental agony, disrupted travel plans, affected his health, added expenses, and created inconvenience.
The act was identified as a deficiency in service and an unfair trade practice on the part of Swiggy.
Swiggy Claims It Isn’t Responsible, Serves Only as a Platform for Third-Party Sellers
Swiggy opposed the complaint, stating it operates as an electronic platform connecting customers with third-party merchants and has no role in such issues.
The commission reviewed a photograph showing the torn packaging and a net weight of 824 gm, confirming the shortfall from the promised 1 kg.
The commission noted that the company’s failure to address the grievance caused mental agony and inconvenience, especially as the items were intended as a gift.
The commission ruled that delivering less than the ordered quantity constitutes a deficiency in service, making the company liable.
Swiggy Ltd and Instamart were directed to pay Rs 2,000 as compensation for mental agony, harassment, and litigation costs.
