Numerous reports have surfaced regarding vertical green stripes randomly appearing for certain Galaxy S24 Ultra owners in the US alongside additional horizontal white lines spoiling the flagship smartphone’s premium dynamic AMOLED display experience. Victims allege Samsung refuses addressing the production flaws satisfactorily.
Carrier-specific Units Seem Affected
Aggrieved consumers venting on Samsung’s community forums and Reddit highlighted the distracting bright green stripes running top-to-bottom on locked screen and during usage. But Samsung Support pushes responsibility to carriers like Verizon and T-Mobile where financing and subscriptions got tied during purchase.
Experts feel unlocked global models direct ordered from Samsung may be immune as the problem likely emerges from customizations introduced in batch configurations supplied to leading telecom operators in US where Galaxy phones sell in massive volumes.
Customer Experience Imperiled by Blame Game
But with sellers, manufacturers and carriers repeatedly shirking accountability between themselves, affected buyers stay distressed regarding satisfactory redressal of the screen defect tarnishing their premium S24 Ultra’s appeal. Some subscribers now fear losing out on trade-in discounts if reverting to replacements.
The predicament signals the persisting customer experience gaps when marquee purchases get hamstrung between fragmented after-sales support. Upfront assurances must back-end seamless coordination for successful brand interplay at consumers’ expense.