Bengaluru’s traffic police have announced a new enforcement step aimed at improving transport transparency and passenger safety: auto rickshaw drivers must now display QR code charge cards inside their vehicles. While this requirement has existed on paper for years, it was seldom seen on the ground. The renewed focus on strict compliance aims to empower passengers, prevent fare disputes, and bring greater accountability to the city’s three-wheeler segment.
What the QR Code Display Requirement Is
Under the updated directive, every auto rickshaw plying in Bengaluru must display a prominent QR code card inside the vehicle. The QR code links to the official tariff chart approved by the transport authorities, showing:
- Flag-down charges
- Per-kilometre rates
- Waiting charges (if applicable)
- Any other applicable fare components
The goal is to make fare structures transparent and easily accessible so that passengers can scan the code with a smartphone and instantly check how the fare should be calculated.
Why This Matters for Passengers
Fare disputes between passengers and auto drivers have long been a common issue in Bengaluru and other cities. Ambiguous pricing, lack of visible metered rates, and perceived overcharging often spark conflicts.
With the QR code display:
- Passengers can verify approved fare rates instantly
- Misunderstandings over charges can be resolved on the spot
- Drivers are discouraged from quoting arbitrary prices
This step puts fare information into the hands of commuters, making autos more predictable and fair.
Drivers Must Comply — Enforcement Begins
Officials have emphasised that the QR display isn’t optional. Even though the rule has been in place for many years, compliance was poor. The renewed enforcement means traffic police and transport officials may penalise autos that do not prominently display the required QR cards.
Drivers are expected to:
- Keep the QR card clearly visible to passengers
- Maintain the card in good condition
- Ensure it reflects the latest official tariff information
Non-compliance could result in fines or other penalties under traffic and transport regulations.
Benefits Beyond Transparency
The QR code measure ties into broader goals of digitising urban mobility:
- Encourages digital verification of rates
- Reduces conflicts and enhances passenger confidence
- Supports driver accountability
- Complements modern tech-based services like ride-hailing
For passengers without mobile internet, drivers can still explain tariff details verbally, but the displayed chart ensures clarity for all.
Conclusion
By mandating QR code display cards in auto rickshaws, Bengaluru is pushing for greater fare transparency and accountability in public transport. While compliance has been weak historically, renewed enforcement is expected to make the rule more effective. Passengers now have a simple tool at their fingertips to verify approved auto charges and avoid disagreements, improving the everyday commute in India’s tech capital.
