In a significant move to address public grievances, Pune Police Commissioner Amitesh Kumar has directed all towing agencies to stop collecting towing charges when the vehicle owner is not present at the spot. The decision, effective immediately, ensures that only the standard fine for no-parking will apply in such situations.
Responding to Citizen Complaints
The change comes after an increasing number of complaints about unprofessional behavior and overcharging by towing staff, many of whom are employed by private contractors. Commissioner Kumar, during a recent review meeting, highlighted the need for towing personnel to behave politely and respectfully with the public, particularly when handling minor parking violations.
New Protocols for Towing Operations
To make the process more transparent and fair, towing teams have also been instructed to use loudspeakers to alert nearby vehicle owners before taking action. This initiative offers owners a chance to remove their vehicles and avoid penalties altogether — a step expected to significantly reduce conflict and confusion.
Understanding the Fee Structure
Until now, motorists were paying:
- ₹785 for two-wheelers (₹500 fine + ₹285 towing fee)
- ₹1,071 for four-wheelers (₹500 fine + ₹571 towing fee)
With the revised rule, if the owner is not present, only the ₹500 fine will be applicable, eliminating the towing charge entirely.
Enhancing Public Trust
This reform is aimed at restoring trust between citizens and traffic enforcement authorities. By removing hidden or unfair costs and insisting on courteous conduct, Pune Police is making strides towards more citizen-friendly governance.
Conclusion
Pune’s new towing guidelines strike a balance between maintaining road discipline and protecting citizens from undue financial burden. It reflects a more empathetic approach to traffic management while holding enforcement agencies to higher standards of transparency and behavior.
