OnePlus India Technology Pvt Ltd has been directed by the consumer court to pay a compensation of Rs 5000 to a man after he claimed to have faced issues due to missing user manual.
Customer Seeks Compensation After Missing User Manual Delays for Four Months
The Bengaluru resident reportedly claimed that he struggled to operate his device and was unable to find crucial information about the warranty and the company’s address.
As per the reports, SM Ramesh purchased a OnePlus Nord CE 3 phone in December 2023 for Rs 24,598. However, upon opening the phone’s box, he found that the user manual was missing. He then contacted the company for a replacement manual but only received it after four months, which caused him mental distress.
Citing “deficiency in service” and the mental agony caused by the delay, he then filed a complaint with the Bengaluru I Additional District Consumer Disputes Redressal Commission after 2 months in June this year.
Consumer Court Orders OnePlus to Pay Rs 5,000 Compensation for Missing User Manual
The court responded by saying that the missing user manual in the OnePlus box as a case of “sheer negligence and indifference”. The outlet further said that no company representative showed up during the court proceedings.
The court, which passed an ex-parte judgment, acknowledged that Ramesh endured mental distress due to the absence of the user manual. It also highlighted that the company only provided the manual after several months, constituting a deficiency in service. It was then ordered by the commission, that OnePlus should pay a compensation of Rs 5,000 along with Rs 1,000 to cover litigation costs.
