Ola Electric, one of India’s leading electric scooter manufacturers, has hit a roadblock in Goa. The state’s Transport Department has temporarily suspended the sale of Ola Electric scooters after a growing number of customer complaints regarding poor after-sales service and documentation delays. The action follows a meeting between a group of Ola owners and the Transport Director in Panjim, where users expressed deep frustration over the company’s lack of responsiveness.
Why Ola Electric Faced a Sales Suspension
The suspension was triggered after several owners reported delays in receiving registration certificates (RCs) and a shortage of authorized service facilities in Goa. Many users claimed that even after repeated follow-ups, Ola failed to provide timely assistance for vehicle maintenance, spare parts replacement, and basic service support. These unresolved issues have led to mounting customer dissatisfaction, prompting the state transport authorities to take action.
According to reports, the affected customers submitted a formal memorandum highlighting these lapses and urging officials to ensure accountability. The memorandum stated that the lack of proper infrastructure and inefficient customer service were causing serious inconvenience to users who had trusted the brand for sustainable mobility.
Transport Department Steps In
Goa’s Transport Department has acknowledged the grievances and is reviewing the situation before allowing Ola Electric to resume sales in the state. The department’s intervention reflects a growing emphasis on ensuring that electric vehicle (EV) manufacturers maintain post-sale support standards and compliance with registration norms.
A senior transport official stated that customer satisfaction and safety are top priorities, and manufacturers failing to meet these standards could face stricter regulatory scrutiny going forward.
Sales Decline and Broader Implications
The suspension comes at a time when Ola Electric’s overall sales have reportedly declined by nearly 60% in recent months, amid increasing competition and customer concerns. Industry observers suggest that issues like limited service reach, software glitches, and inconsistent delivery timelines have dented consumer trust.
The Goa suspension serves as a wake-up call not just for Ola Electric but for the entire EV industry in India. As the sector continues to expand, ensuring robust after-sales support, transparent documentation, and customer satisfaction will be crucial in sustaining long-term growth and public confidence in electric mobility.
