Infosys is recalibrating its recruitment strategy with a shift from virtual-only hiring to a hybrid model, driven by internal concerns over the effectiveness of remote hiring and its impact on performance. The move comes after the termination of 600 freshers at its Mysuru campus earlier this year due to failed internal assessments.
Virtual Hiring Under Scrutiny
The pandemic led Infosys and many other IT firms to adopt virtual recruitment practices. While efficient and scalable, the model showed cracks over time. In its recent SEC filing, Infosys flagged key issues with remote hiring, including poor connectivity, lack of personal rapport, and the growing risk of fake candidate profiles. These factors, the company observed, compromised the quality of hires.
A Tighter Recruitment Funnel
During FY 2024-25, Infosys received over 44 lakh applications but selected just over 83,000 candidates. The hybrid model now includes both virtual and in-person evaluations, aiming to improve assessment quality and reduce recruitment risks. Infosys is also adjusting its recruitment filters to ensure stronger screening and evaluation of candidates before onboarding.
Rise in Moonlighting and Dual Employment
Infosys also expressed concern over the rise in moonlighting among remote workers. It noted that extended work-from-home arrangements have increased the risk of dual employment, confidentiality breaches, and overall productivity loss. The company is taking a firmer stance on such practices while encouraging employees to return to office in phases.
Expanding GCC Focus Amid Changing Client Behavior
Another major shift is happening on the client side. Infosys noted that several clients are now building their own Global Capability Centres (GCCs) across India, Southeast Asia, and Eastern Europe to gain tighter control over IT operations. In response, Infosys has launched a dedicated GCC practice, led by Deval Shah, to help clients scale and manage these centres.
Accelerating AI and Cost-Optimized Services
To stay relevant in a competitive and evolving tech environment, Infosys is doubling down on AI and data-driven service models. It is offering clients a self-funding approach that promises reduced total cost of ownership while modernizing digital infrastructure. These changes reflect Infosys evolving to meet new client expectations and technology demands.
