After widespread flight delays and cancellations in early December 2025, India’s largest airline IndiGo has introduced a special passenger relief initiative called ‘Gesture of Care’ (GoC). The airline is offering travel vouchers worth ₹10,000 per passenger as compensation to customers who were severely impacted and stranded at airports during the disruption period.
What Happened in December 2025
Between December 3 and December 5, 2025, IndiGo faced significant operational issues that led to thousands of flight delays and cancellations across its network. Many passengers were left waiting for extended hours at major airports, especially during peak travel days. This widespread disruption prompted customer dissatisfaction and forced the airline to take steps to address the fallout.
Gesture of Care: What It Is
IndiGo’s Gesture of Care program is a goodwill measure designed to help affected passengers recover from the inconvenience caused by the disruptions. Under this scheme:
- Eligible passengers will receive ₹10,000 in travel vouchers
- The ₹10,000 benefit is issued per passenger, not per booking
- Each passenger gets two vouchers of ₹5,000 each
- If a family of three was travelling together, they could receive ₹30,000 in total vouchers
The compensation is aimed specifically at those who were booked on flights identified as severely impacted and stranded between noon on December 3 and end of day December 5, 2025.
Who Is Eligible
To qualify for the ₹10,000 travel voucher, passengers must meet these criteria:
- Have been booked on a flight during the disruption window
- Have experienced severe impact, such as being stranded due to prolonged delays or cancellations
- The eligibility is assessed on a per-passenger basis rather than by booking reference
This means even if multiple people were on the same booking, each individual is entitled to compensation.
How Vouchers Are Issued and Used
IndiGo will reach out to eligible customers using the contact details it has on record. Passengers whose email addresses are not on file will still receive their vouchers after updating their contact information. The vouchers:
- Are valid for 12 months from the date of issuance
- Can be redeemed for future IndiGo flights or chosen add-ons
- Can be used anytime within the validity period, even for travel dates beyond the 12 months
IndiGo has encouraged passengers to check all email folders to ensure they receive and can access their vouchers.
Additional Compensation Options
Passengers also have the option to choose a direct bank transfer if they prefer monetary compensation over travel vouchers. Bank transfers may take longer to process but provide an alternative path for customers who do not plan to use the airline’s services in the near future.
Conclusion
IndiGo’s ₹10,000 Gesture of Care travel vouchers represent a significant attempt to compensate passengers affected by the large-scale flight disruptions of early December 2025. By providing a structured benefit per individual passenger and allowing flexibility in redemption, the airline aims to restore customer confidence and support future travel planning.
