Hundreds of IndiGo passengers traveling to or from Turkey faced over 24 hours of delays due to operational issues. Passengers reported poor communication, lack of support, and inadequate compensation. Complaints surfaced on social media, highlighting missed flights, exhaustion, and no alternative arrangements. The incident adds to IndiGo’s struggles, with a recent report ranking it among the world’s worst airlines.
Passengers Stranded Amid Operational Delays
IndiGo passengers traveling between Turkey and India experienced a 24-hour ordeal as operational delays affected at least four flights connecting Istanbul with Delhi and Mumbai. The airline issued a statement apologizing for the inconvenience but failed to alleviate passenger concerns effectively.
Social Media Outrage Highlights Poor Customer Service
Affected passengers turned to platforms like X and LinkedIn to share their experiences. Flyers described repeated delays, cancellations, and inadequate communication from IndiGo. Anushri Bhansali, a stranded passenger, revealed how she faced exhaustion and fever due to the delays, without receiving accommodation or meal vouchers.
Hey @IndiGo6E , your handling of flight 6E0018 from Istanbul to Mumbai on Dec 12 has been a disaster. Scheduled to depart at 8:15 PM, it was delayed to 11 PM on the same day. Fine, we waited. Then it was shockingly pushed to 10 AM the next day. What’s going on?
— Parshwa Mehta (@parshwa_1995) December 12, 2024
Chaos and Confusion at Airports
Rohan Raja, another passenger, recounted his struggle after a flight from Delhi was canceled, leaving travelers in the cold without transport. Parshwa Mehta shared his frustration about the lack of timely updates, noting that Turkish Airlines crews provided more information than IndiGo staff.
Passengers at Istanbul airport faced overcrowding in lounges meant to compensate for the delays, with no alternative flights or clear reparations plans offered.
Calls for Accountability and Compensation
Passengers criticized IndiGo for its “blatant failure of basic customer service.” Many demanded an official apology and fair compensation. Mehta emphasized that every stranded passenger deserved better treatment and accountability from the airline.
IndiGo’s Struggles in Global Rankings
This incident follows the AirHelp Score report 2024, which ranked IndiGo 103rd among 109 airlines, marking it as one of the worst globally. Air India and AirAsia were ranked 61st and 94th, respectively.
Conclusion
The recent delays and mishandling of passengers highlight ongoing challenges for IndiGo in maintaining customer trust. Effective communication and adequate compensation are crucial to mitigating such incidents and rebuilding the airline’s reputation.
