[Exclusive Interview] This Retail-Tech Company Is Empowering 65,000+ Businesses To Reduce POS Expenses By 50%

Recently, we interacted with Mr. Varun Tangri, CEO & Founder at QueueBuster, which facilitates a dynamic all-in-one point-of-sale solution to manage Billing, Inventory, Payments, Khata, eStore, CRM, loyalty Program and more for businesses.

Here are the interview highlights:

1. How has QueueBuster evolved since its inception, and what pivotal milestones have played a significant role in its journey?

Looking back at QueueBuster’s journey, it’s been quite an impressive ride. Since its launch in July 2016, our team has made significant strides, leaving a lasting impression on the retail-tech industry. What began as an idea to create billing applications and business management solutions for Android, has now turned into an innovative organization. In June 2022, we achieved a major milestone by securing Series A funding of $8.2 million from a consortium of five investors. This investment helped us to expand our team, bringing in professionals from various fields and furthering our vision. Today, QueueBuster POS is used by over 65,000 merchants, which is a significant increase from the 20,000 merchants we had last year.2. QueueBuster operates in the competitive retail tech industry. What sets it apart from other players, and how does it maintain a competitive edge?

QueueBuster’s distinctiveness originates from a multi-faceted approach. We excel in space optimization, an accomplishment that translates into a 50-100% reduction in shelf space consumption, while our cost-effective solutions cut down POS expenses by a significant 50%.

Our Android-based platform ensures user-friendliness and offers versatile capabilities, encompassing, Billing, Inventory, Khata, eStore, CRM & Loyalty, and Reporting all consolidated within a single, comprehensive software suite. Furthermore, our omni-channel point-of-sale software adeptly manages online and offline sales, delivering a seamless and unified shopping experience. Notably, our commitment to enhancing the in-store customer experience, marked by swift billing (Quick Bill) processes, adds to the quiver that maintains our competitive edge in the retail tech sector.

3. Could you provide insights into the unique challenges and opportunities within the retail tech sector, particularly in the current business climate?

The retail tech sector operates within a dynamic landscape marked by continuous transformation. Challenges encompass shifting consumer preferences, the profound influence of the COVID-19 pandemic, and escalating concerns regarding data security and privacy, given the pivotal role of customer data in personalization and analytics.

Based on my synthesis of various reports, the Indian retail market is currently valued at over $800 billion, with projections suggesting a robust compound annual growth rate (CAGR) of 10% to 12%. If these trends persist, the market could potentially reach a staggering $1.2 to $1.3 trillion by 2025. This meteoric growth underscores the immense potential for technology adoption and innovation within the Indian retail sector. 

4. QueueBuster emphasizes the importance of optimizing store operations. Could you elaborate on the critical retail tech solutions contributing to achieving this goal?

At QueueBuster, we’re dedicated to helping retailers excel in today’s dynamic marketplace. Our suite of advanced retail tech solutions includes modern POS systems with seamless inventory management and e-commerce integration along with CRM systems for personalized experiences among others.

One standout feature is our eStore solution, tailored for SMEs seeking an online presence without website development resources. It offers an affordable and user-friendly online channel, enabling businesses to expand their reach and compete online.

We aim to empower retailers of all sizes to thrive, adapt, and deliver exceptional customer experiences in the ever-evolving retail world.

5. In a rapidly changing retail landscape, how does QueueBuster cater to the ever-evolving demands and expectations of customers in the retail industry?

QueueBuster is incredibly versatile and adapts swiftly to the ever-changing needs of our customers. We’re all about embracing fresh ideas and fostering innovation to cater to businesses’ unique requirements. Our meticulously crafted features significantly boost productivity for retailers, resulting in lightning-fast checkout times of just 3-5 seconds.

As an omnichannel retail software, we firmly believe that a one-size-fits-all approach simply won’t cut it. We recognize the individual nuances of your business model and provide tailor-made solutions and exceptional product support. Our support team goes the extra mile, diligently working across all our software versions and testing phases to deliver end-to-end solutions to our customers in record time.

Collaboration is at the heart of what we do. Our complete Android-first software solution is designed with a futuristic edge, built to withstand whatever challenges lie ahead. Our All in One point of sales software is integrated with over 50+ hardware, software, and payment partners for various industry needs. For instance, our integration with Zomato and Swiggy gives F&B players a seamless software experience to manage their cloud kitchen and delivery business.