[Exclusive Interview] This Diamond Trading Platform Offers Both Lab Grown & Natural Diamonds For Buying & Selling

Recently, we interacted with Deepali Vijay Jain, Founder Chairwoman of DiamondXE – an online diamond trading platform founded by a family of jewellers, gemologists and designers with a combined industry experience of more than 60 years.

Here are the interview highlights:

Can you provide a brief overview of DiamondXE and the core values that drive your online diamond trading platform?

DiamondXE stems from our vision to usher in a positive change in the diamond trade. Witnessing the challenges encountered by jewellers and consumers in sourcing diamonds motivated us to create a holistic solution for all stakeholders. The need for a unified platform that streamlined the diamond supply and procurement processes, was strongly felt. Thus, DiamondXE was formed as India’s first online exchange for natural and lab-grown diamonds. Our core values of trust, transparency and transformation drive us to revolutionize the diamond trading experience, making it accessible, ethical and technologically advanced.

How does DiamondXE ensure that buyers are equipped with the right information and awareness to make well-informed decisions?

With transparency and trust at our core, we ensure buyers are made well-aware through comprehensive diamond listings and the educational content on our platform. We are all about providing every necessary detail to help buyers make educated choices. Every diamond’s complete information, including its grading certificate are prominently displayed on the website. Additionally, we provide hassle-free returns and exchange options on most diamonds, ensuring a risk-free buying experience especially if customers find they’ve made a decision that doesn’t quite match their expectations. Lastly, our team of dedicated diamond experts available for online consultations to provide the right guidance and assistance throughout the diamond buying journey.

What advantages do lab-grown diamonds offer to consumers, and how do they fit into your mission of providing affordable options?

Lab-grown diamonds, integral to our mission of affordability, present numerous advantages to consumers. They embody ethical and environmental responsibility, appealing to the socially conscious. Most importantly, they grant accessibility to the beauty and durability of diamonds at a compelling price point. Our commitment lies in catering to diverse preferences and budgets, and lab-grown diamonds stand as a cornerstone in achieving this goal. Moreover, all lab-grown diamonds on the DiamondXE platform are certified by renowned grading labs, giving customers complete confidence in their purchases.

How can individuals, whether they are buyers, dealers, or suppliers, get involved with DiamondXE and make the most of the opportunities your platform offers?

Stakeholders in the diamond trade whether buyers, dealers or suppliers, need to start by registering, a simple and quick process. Buyers gain access to an extensive range, can compare prices and seamlessly purchase diamonds. For dealers, besides acquiring inventory at effective prices, DiamondXE offers features like White Label solution, API integration and mark-up. On the other hand, suppliers can upload their inventory free of cost for consumers around the world, and elevate their competitive edge through exclusive DXE Preferred plans.

Are there any upcoming innovations or developments in the pipeline that you can share with us?

Ah, there are so many! To name a few, we’re excited about ‘Design your own’ a feature allowing users to craft personalized jewellery pieces using diamonds and mounts. There’s the DXE bid feature that will allow users to place bids and acquire diamonds at their terms. Then, there’s DXE Luxe, an exclusive selection of premium diamonds in large carat sizes and rare colors. We’re also close to launching loyalty programs to reward our valuable users. In addition, we’re working on expanding our inventory offerings, enhancing our AI capabilities, introducing new solutions to cater to evolving market needs, and extending our presence beyond India. Stay tuned for these exciting developments!