The Food Safety and Standards Authority of India (FSSAI) has ordered all the Food Business Operators (FBOs), including restaurants, dhabas, cafes, and eateries, to display their FSSAI license/registration certificate with the QR code of Food Safety Connect app in areas visible to customers such as entrances, billing counters, or seating areas in an aim at safeguarding public health and strengthening the food safety ecosystem.
FSSAI Mandates Display of ‘Food Safety Connect’ App QR Code
Further, the FSSAI said “This measure will empower consumers by providing them with a direct and user-friendly platform for grievance redressal,’’ in a press release.
While giving insight regarding this move, the Authority added that it has made the QR code of the app available on the front page of the FSSAI Licence and Registration.
In addition to this the FBOs have been asked to feature the QR code or a direct download link for the Food Safety Connect app on their digital assets, including websites and online ordering platforms, wherever applicable.
It appears that all FBOs have been asked to display this in their premises in a nationwide advisory.
Addressing Consumer Grievances Made Easy With Food Safety Connect App
All these changes are in compliance with the condition of License number 1 of the FSS (Licensing and Registration of Food Businesses) Regulations, 2011.
Coming to the Food Safety Connect app, it is developed by theFSSAI further allowing the consumers to lodge complaints regarding food safety and hygiene issues.
The individuals can report misleading claims on food products, access basic information about licensed and registered FBOs and stay informed about FSSAI’s latest food safety initiatives and alerts.
If you lodge complaints through this app, they will automatically be routed to the concerned jurisdictional authority, further ensuring the prompt action and minimises delays in addressing consumer grievances.
