Commuters in Bengaluru are set to benefit from a major digital upgrade as the Bangalore Metro Rail Corporation Limited (BMRCL) partners with the Open Network for Digital Commerce (ONDC) to enhance convenience and connectivity for Namma Metro users.
One App for the Entire Journey
The move means metro passengers will soon be able to book tickets directly through popular mobility apps like Tummoc, Rapido, and others, eliminating the need to juggle multiple platforms. BMRCL officials confirmed that this initiative is part of a broader end-to-end travel solution aimed at unifying metro travel with first- and last-mile connectivity.
“This integration will let commuters plan their entire trip—from booking an auto or cab to getting a BMTC bus pass and metro ticket—using a single app of their choice,” said a BMRCL official.
How ONDC Will Help
The ONDC platform connects over ten mobility apps, allowing users to choose their preferred app for booking and payments. This ensures greater flexibility and a truly unified travel experience. Officials noted that the system will help reduce wait times, improve accessibility, and promote the use of public transportation.
“Public transport is only as strong as its last-mile reach. By giving commuters all-in-one access, we are improving efficiency and ease,” the official added.
Building on Existing Digital Services
BMRCL has already taken steps toward digitization. Since November 2022, WhatsApp offers QR code-based metro ticketing, though it does not cover first- or last-mile connections. Meanwhile, Paytm supports QR code ticketing, and Amazon Pay allows smart card recharges. BMRCL also has its own app for direct top-ups.
Now, with ONDC integration, passengers will be able to handle all transport modes—auto, bus, metro—on a single platform.
Commuters React Positively
For many commuters, this could be a game-changer. Rahul Sharma, a daily metro user, shared, “If done right, this new system will save me a lot of time and effort. But I hope BMRCL launches it soon without delays. A lot of us use multiple travel modes every day, so this is really needed.”
The initiative marks a significant step in making urban mobility smarter and more commuter-friendly in Bengaluru.
