In addition to the current Aaple Sarkar portal, Maharashtra Chief Minister Devendra Fadnavis gave officials instructions on August 25, 2025, to offer all government-to-citizen services on WhatsApp.
Fadnavis stated that each taluka should start by establishing a cluster of ten to twelve villages where services would be provided in accordance with local needs while evaluating citizen services at his official residence Varsha.
Maharashtra CM Devendra Fadnavis Directs Officials to Launch All Citizen Services on WhatsApp Alongside Aaple Sarkar Portal
He instructed the formation of specialized teams to oversee these clusters and guarantee prompt service delivery.
Reducing the quantity of documents needed for application procedures was a priority for Fadnavis.
The quality of government services should be audited by impartial third-party organizations, he continued.
In order to provide citizens with a consistent experience, the Chief Minister also mandated that dashboards from universities, municipal corporations, and zilla parishads be standardized.
Along with the Aaple Sarkar portal, he reiterated his order that all government-to-citizen services be accessible on WhatsApp.
Rajesh Kumar, the chief secretary, suggested adding an appeals process to the framework for service delivery.
Additionally, Rajesh Kumar recommended implementing a multi-modal system for certificate delivery that includes WhatsApp, portals, and email.
The Aaple Sarkar portal is expected to provide 1,001 services in total.
997 services have already been made available out of these.
According to the CMO statement, 236 new services have been added in just the last 15 days.
3rd Mumbai Being Developed By Govt, Says Maharashtra CM
Maharashtra Chief Minister Devendra Fadnavis has declared that Mumbai should not aim to become like Singapore or Shanghai, but rather preserve its own unique character—one he believes surpasses both. Speaking at the CNN-News18 Townhall (Mumbai edition), Fadnavis said the city’s transformation in infrastructure and housing is already visible and will accelerate in the next five years.
In response to a question on whether Mumbai should model itself on Shanghai or Singapore, Fadnavis said, “Why should we try to make it like them? Mumbai’s character is even better.” He emphasized that other cities should aspire to emulate Mumbai instead.
While acknowledging existing gaps, Fadnavis said efforts to bridge them began in 2014. Projects in transport, housing, and city planning have already shown results.
