Paytm Breaks Its Promise: Start Charging Fees For Mobile Recharge & Users Are Not Happy!

Paytm Breaks Its Promise: Start Charging Fees For Mobile Recharge & Users Are Not Happy!
Paytm Breaks Its Promise: Start Charging Fees For Mobile Recharge & Users Are Not Happy!

Users have discovered that Paytm now charges a processing fee (platform fee/convenience fee) on mobile recharges done on its app.

The company had expressly said back in 2019 that it neither charges nor would charge any processing or transaction fee upon using any payment method.

The official statement in 2019.

Note here, that PhonePe and other platforms have already been charging fees for mobile recharges. But users had different expectations from Paytm.

Differing Fees

The discovery was made when a member of team 91mobiles tried to recharge their Airtel number through the Paytm app.

Upon purchasing the plan, they were charged Rs 1 as a convenience fee.

The team further tried to purchase Airtel’s most expensive recharge plan of Rs 3,359 and were charged Rs 6 as a convenience fee.

The fees might differ from user to user ranging from Rs 1 to Rs 6.

Not All Users Being Charged

They tried to recharge from another person’s phone but found no extra charges this time, thereby confirming that at least some users if not all are being charged the extra fees.

Users on Twitter shared similar experiences and called Paytm out on their hypocrisy.

It is also a little shady that Paytm began this practice without any official statement pertaining to the change.

Rupay Card Holders Can Use Paytm To Pay

In related news, holders of Rupay credit cards will now be able to make payments using apps including Paytm.

RBI Governor Shaktikanta Das said that the Rupay credit cards will be linked to the UPI and proposed to extend the move to all credit cards.

This will allow the card holders to make payments via UPI through their credit cards.

UPI is a payment system which allows users to link all their bank accounts in one smartphone app and make fund transfers without having to provide IFSC code or bank account number.

This facility would be available after the required system development is complete.

“Fluid” Work Model

Paytm has adopted a flexible work model in which managers can decide with their teams who will come to office.

Vineet Arora, MD and CEO, Paytm General Insurance said that they wanted to make it “empowering” and fluid so that managers and team leads can create their own list of people who want to come to office on a particular day.

They will accordingly inform the admin teams and make sure the space is available.

This would mean that employees come to the office for only seven to eight days a month.

The company, with its 10,266-strong workforce says that those in certain roles, who don’t need to come to the office at all and would like to work from home, can do so.

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