Swiggy Instamart Bags Can Be Returned For Reusing; Delivery Partners Can Earn Thousands By Bringing Them Back!

Swiggy is encouraging customers to return bags that they get their groceries delivered in from Instamart.

Environmental Initiative

Instamart is Swiggy’s 10-minute grocery delivery service which packs the orders in free, reusable bags.

This is part of the company’s mission to help customers reuse and reduce the use of excess bags to help create a sustainable future.

The company said in a blog post that every returned bag will turn into extra earnings for delivery executives.

“Tipping” Delivery Executives

It will also incentivise the delivery executives who bring the bags by rewarding them with extra earnings.

Returning the bags is a way customers can tip the drivers for their services.

Findings During Pilot Run

Real life examples during the pilot run:

A delivery executive in Bangalore Hanumanthappa T made an extra Rs 1,250 last month by collecting and returning the bags to the hub.

An Instamart customer from Gurugram, Vikram, holds the record for the highest number of bags returned- 300.

2 Million Bag Target

The program is live across 19 cities currently. 

A month has gone by and 3 lakh cloth bags have been reused.

Swiggy aims to take this to 20 lakh bags per month by the end of the year.

How It Works

When a customer returns extra bags by handing it over, the delivery executive will bring it to the Instamart store the next time they pick up an order.

After quality inspection, the bags will get the SPA treatment: Sanitized, Product Refurbished and then Actively used for future orders.

Customer Responsibilities

Customers should make sure that the bags they are returning are clean and intact so that it is in usable condition.

Swiggy has also asked customers to explain the initiative to delivery executives who may be unaware and then return the bags.