Air India’s Plan To Improve Punctuality: Crews Asked To Wear Minimum Jewellery, Avoid Duty-Free Shops In Airport

Air India is resolved to give it’s customers a better flight experience. On Sunday the company issued an advisory for its cabin crew. The airline has asked its cabin crew to wear minimum jewellery to avoid “any delays at customs and security checks”.

The cabin crew has also been told to avoid any visits to duty-free shops and proceed to the boarding gate after completing immigration and security checks so as to ensure that there is no delay in flights.

Tata Group, which on January 27, officially took over the cash-strapped airline, had shared that their prime focus would be to better the airlines’ On-Time Performance, among others.

Air India’s Advisory For Crew

Apparently the airline, in its advisory, also advised the cabin crew not to drink beverages or eat food before or during guest boarding and assist in swift boarding and seating of flyers.

Tata Group is taking small steps and has started implementing two changes that are making the flyers feel a difference already. These changes are improving the on-time performance and offering better meal service.

The advisory stated, “The cabin crew must not wait for the commander at movement control/check in counter (at outstation) and proceed to the aircraft well within time. (They) must adhere to uniform regulations with emphasis on minimum jewellery being worn in order to avoid any delays at customs and security checks.”

No Duty Free Shop Visits

Air India’s latest circular further stated that the cabin crew should not visit duty-free shops and proceed to the boarding gate soon after completing immigration and security checks.

“Once on board, the cabin crew should only wear the items of PPE kit which are required to be worn as per the latest circular (headgear and foot covers have been withdrawn) in the shortest possible time and complete the mandatory checks before/well within the prescribed timings. Do not delay mandatory preflight check clearance which may be attributable to cabin crew,” it added.

There was also a note asking the cabin supervisors to give clearance for boarding to ground staff well before/or within the prescribed timings. The supervisors have also been asked to avoid delay in the guest boarding due to reasons that can be attributed to the cabin crew.