After MySpeed, TRAI Launches New MyCall & Do Not Disturb 2.0 Apps For Call Quality Monitoring


TRAI Mycall App

Telecom Regulation Authority of India(TRAI) has taken some drastic steps to ensure the quality of data speed in India does not go down. The company launched an elaborate MySpeed Analytics portal to allow users to test their network connection.

Soon after, the company launched MySpeed app to allow users to test their Internet speeds, going head-on with speed test. Now, TRAI has introduced two new applications, along with a redesign of its online website and portal.

TRAI MyCall app

The MyCall app was expected to be released in June. TRAI MyCall is an Android application for crowdsourced voice call quality monitoring. This application is going to help users rate their experience with voice calls in India, by rating the quality of the call.

The app will request users to provide real-time information and increase their own database. The app is intuitive and user-friendly, according to the TRAI, and a pop-up will be seen as soon as the call ends, to get the feedback from the user.

The callers have to provide a rating in the form of stars(out of 5) and indicate whether the call was made indoors, outdoors or while travelling. The callers will also be able to provide additional information like noise or audio delay and the reason for call drop. You can provide all this information at a later stage as well.

This will help TRAI gather more real-time useful data that it can use to improve the telecom services in India. Every pop-up might annoy the user and might not be desired, however, it will only contribute to the improvement of the network.

You can download the app from Google Play Store from here.

TRAI Do Not Disturb 2.0


The second version of DND app has also been unveiled. In August, the first iteration of the app was launched to the public. Now, almost 10 months later, the company has unveiled version 2.0 for DND.

Apart from blocking pesky calls, the new update brings the following –

  • An intelligent spam detection engine (for SMS only) to assist the subscriber in reporting
  • Crowdsourcing of data about offending messages and calls to speed up detection of unregistered telemarketers
  • Updates about action taken on complaints within the App
  • Easier interface and set up

However, the app is still plagued by a lot of issues. Some of the common ones being the inability to run on a lot of devices. Secondly, sometimes contacts saved do not appear in call logs, or users are unable to get the OTP. Most importantly, the app is not able to blacklist the blocked contacts, which defeats the purpose of the app.

The rating on Play Store reflects the same, and we hope TRAI has given a good thinking to the redesigned app. You can download the app from here.

TRAI has also just given a slight makeover to its website. The new website offers a free on-line subscription of TRAI’s press releases, online submission of comments on TRAI consultation papers, facility for registered users to comments, upcoming event notification and online registration for participation in open house discussions.

Even though these updates are minimal, they make a huge impact to those seeking conversation with TRAI. It is the only authority that deals with telcos in India and the recent revolution in 4G industry have been a witness of it.

Source: TRAI

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