Jio Preview Users Get ‘Suddenly’ Migrated To Limited Welcome Offer; LYF Handset Explodes, Injuring A User
Reliance Jio, a $15 billion gamble taken by Mukesh Ambani with their earth shattering tariffs and promises is off to a shaky, unstable start. On one hand Jio preview users have been suddenly, unceremoniously migrated to the welcome offer, there has been massive queues reported for getting a new SIM card and activation of new accounts is taking forever.
Customer expectations are clearly broken here, but that’s not the end of the story. An unconfirmed report states that a user of LYF handset, provided by Reliance Jio has exploded in his hands, injuring him.
Has Reliance Jio bit off more than it can chew? Has all security measures been incorporated before it launched their handsets (which are clearly substandard Chinese old 4G compatible handsets, which no one is buying in China?)
Has Reliance enough man-power to provide services and after-sales services? Lots of questions and little answers.
Long Queues For New SIM; Long Delay In SIM Activation
First of all, the accessibility to purchase or activate a new Reliance Jio SIM card is pretty troublesome.
A small personal experience: Right now my leg is broken, and I can’t venture out often. I tried to get an online delivery of a new SIM Card and a new Reliance Jio WiFi hubspot by paying the necessary charges, but there is no such facility right now.
Somehow, when I went to the nearest Reliance Digital outlet, in a wheelchair, I was informed that only 50 SIM cards are being given in a day; and even for that, one has to come at morning 11, stand in a queue, and take a token. If you are lucky, you can get the SIM, informed the sales-guy, who was clearly uninterested to even consider helping me.
I ditched the idea of taking one SIM or a WiFi hubspot then and there.
And it seems I am not alone.
A recent Indian Express report stated that there is a three-week delay in procuring a new SIM Card of Jio, as the author discovered that the SIM card is the most wanted commodity in Indian market right now.
Another report in BloombergQuint said that customers are clearly disappointed over long delays in SIM activation, even after standing in queue and getting a new SIM card. Some dealers in Mumbai stated that the biometric machines purchased by them from Reliance for fast activation of SIM cards remains inactive most of the time. This means the load of new customers is not being handled optimally and Jio has failed to deliver, what they promised.
Jio Preview Customers Are Being Migrated To Welcome Offer
Jio preview users, who were promised unlimited 4G internet along with unlimited voice were shocked to discover that they have been migrated to the new Welcome Offer, without any prior intimation.
Unlike Preview Offer, which was rolled out weeks before September 5th, the official launch date of Jio services, Welcome Offer puts a cap of 4GB daily usage, after which speed slows to even less than 2G level.
Especially feeling cheated are those customers, who bought a new LYF handset, despite knowing that the hardware is of poor quality.
One of the Reddit users shared his disappointment:
“i payed 3600 rs for the phone only because they promised unlimited now they are capping speed at 4gb .
4gb would be great if i got for free but i payed money just for 3 months unlimited and the phone is trash when they say unlimited 4g they should have been ready for 10tb + usage i use around 20 to 30 gb a day and i dont think its abuse because i payed for unlimited
i still have 60 days of preview offer left jio is a scam..”
Users are now skeptic about what lies beyond December 31, 2016, when the period of Welcome Offer terminates, and the real scene emerges out. In case Jio revises their data charges, then a massive exodus can be witnessed.
LYF Handset Explodes, Injures User
In a freak incident shared on Facebook (hence unconfirmed), it was reported that a user’s hand was injured when a LYF handset provided by Reliance Jio exploded. Reportedly, he was browsing Facebook when the incident happened.
The handset in question here is Reliance Jio LYF Water 1 handset.
There has been no comments from Reliance Jio as of now regarding the incident, neither there has been any denial. The case is itself unconfirmed, but we will keep you updated as more details come in.
If you are a Reliance Jio customer, then we would love to hear your feedback.
True! Jio is unreliable right from the beginning. I bought lyf-jio on 25 August 2016, took 9 days to activate and after 4 days they withdraw the promised offer. With that they didn’t deliver on unlimited high speed. On unlimited phone calls, calls to other networks are unreliable, either won’t connect or get disconnected frequently (as reported by many). With daily limit of 4gb even for lyf preview users, one can safely predict that there will be FUP on night unlimited users, as with 4G speeds in 3 hours we can download anywhere between 15 to 30 GB. Bottom line, jio never delivered. Not on sim delivery, not on sim activation, not on LYF preview offer ( despite widespread customer complaints), not on voice calls, not on customer service. So jio pretty much failed to deliver on all avenues announced so far. If one is to watch ambani’s speech on September 1st, apart from being the best comedy of 2016, it seems like he has no control or any form of reality check on jio.
I am still watching the developments with JIO, but one thing I cannot help but note – the JioFi hotspot price is much higher than expected. It supports only 10 WiFi (and 1 USB) devices, and should have been within Rs 999, given the fact that Jio is trying to emphasize on being pocket-friendly, and are going to sell crores of such sets to net-users (thanks to the 3-month-free welcome offer)! What I understand, Airtel dealers are giving serious discounts to their hotspot device, and may be others too…
jio betrayed LYF preview customers. I know of users who got to use unlimited 4G high speed data for just 4 days. There are users who paid for LYF hansets and are yet waiting activation of jio sim. They wont we even get the assured unlimited high-speed for even one day.
This is just a start. We know LYF-Jio preview customer base is small and is decreasing every day (being 90 days preview), yet jio couldnt keep their promise.
Sure, they are gonna bring in fine print to announced tariffs. FUP on night unlimited will sure be on the list. Its better to leave those downloads in the hands of capable home broadband which WILL deliver.
One should even consider unlimited 3g on bsnl for 1100, its way cheaper than Lyf’s 3500 preview offer. At the very least they deliver, given BSNLs better improved network now.
All the telecom company charge per sim also FRC. And all other shits . And jio sim is free of cost . It take time because there is so many request . Is simple . And they are giving 4gb per day what lees u want . Planing to open cafe with jio net and earn or what . For a single user 4 gb is snuff. . N when it’s free of cost m so stop complaining losers
In Chennai Mobile stores are providing Jio Sim for only people who are paying Rs. 300.
Because of the scarcity of sim I am seeing people paying it.
Small correction. “An unconfirmed report states that a user of LYF handset, provided by Reliance Jio has exploded in his hands, injuring him.” is incorrect. Makes it seem like the user exploded, not the handset. You should correct it to “An unconfirmed report from a user of LYF handset, provided by Reliance Jio, states that it exploded in his hands, injuring him.”
I got Reliance Jio Sim [Postpaid] on 23rd of August ’16. But sofar Sim is not activated and when i checked with the retailer they said there is no proper manpower & Team is engaged to proceed the sim activation. Even this sim also given by the retailer in my company [Hyundai Motors]. Its very worst response i received from the Jio. Finally i thrown out the Sim card and started using with my existing SIM.