Order fulfillment is one of the major issues that Indian E-Commerce platforms face, especially small to medium sized ones!
While bigger platforms can afford to build and operate their own order fulfillment delivery network (like Flipkart), for most of the others, it is highly un-feasible. Infact, some of the larger platforms also do not venture into creating their own delivery network. Its expensive and probably takes away much of the focus from the core e-commerce business.
To address this need in the market, DTDC has launched Dotzot, India’s first Pan-India Delivery Network exclusively for Indian E-Commerce sites. The service, if delivers as promised, can really play a pivotal role in growth of E-Commerce in India.
With Dotzot logistics service, e-commerce providers will be able to deliver products to their customers more cost-effectively and focus on growing and retaining their existing customer base.
What Dotzot offers to Ecommerce Companies
Being a DTDC company, Dotzot already has a delivery coverage of over 8000 pin-codes and 2300 cities in India, which will allow e-commerce companies to ship their products to nearly every nook and corner of India.
Dotzot has 3 different variations which E-Commerce companies can offer to their customers – Express, Economy and Premium services. DotZot Express service is for customers who need the product on-time (generally within 2-3 days). DotZot Economy service will offer best rates while Dotzot premium will offer services like same day or next morning delivery at higher costs.
In addition to this, Dotzot will also take care of entire return & exchange delivery of products, where products that need to be returned will be picked up the same day from customer and delivered back to warehouse.
Dotzot also offers Collect on Delivery, where they will accept payment from customer on behalf of the e-commerce company and will settle with them on monthly reconciliation basis.
One of the reasons that many E-Commerce companies (especially the medium & larger sized) will be thrilled with DotZot service is because they also offer warehousing services where DotZot can store the inventory, pick and ship the product where and when the E-Commerce company wants it.
Overall, I think, Dotzot is addressing a REAL pressing need of Indian E-Commerce ecosystem – a reliable, cost-effective national logistics partner. Whether they are reliable, probably only time will tell!
!I was to get a courier through dotzot they sent message on 23 stating that the Readers digest will be delivered within 24 hours keep 579 rupees but nobody turned up and a message came stating that parcel was,refused I am sorry to say that courier seems to be. not interested in delivering the same Seetharaman
homeshop18 shouldn’t use dotzot. Arunachal Pradesh is not so far from capital city of India.. It takes 2 3 days only to reach in A.P . After reading all reviews of courior company dotzot I m worrying too… bcoz I have booked many products online
I had ordered an spice 516 mobile on homeshop which was send to me through Dotzot courier.the delivery date was 18th of december but till today i,e on 26th of dec.i haven’t got my product which was really disgusting.please help me out in getting my poduct today..
Bunch of losers these Dot zot are..13 days since placing the order.. No update no numbers no replies on filing a complaint ! Hell with all these discount if you don’t receive your consignments on time. That too from Delhi to Pune. God bless Indian markets.. Shame on healthkart for choosing Dot Not as their logistics partners.
The Real MESS is e-bay+DotZot, they should hang till death!!!!!
“PLEASE DO NOT PURCHASE ANY ITEM FROM EBAY UNTILL THEY BAN DOTZOT COMPLETELY FOR DELIVERY”
DOTZOT is a big scam master. the master mind behind is shopclues. Shopclues is cheating the customers with this fake company.
Pathetic is the word for DotZot,
had ordered a someitem from Shopclues which was couriered by Dotzot. though the item is stated to be received in my town on 02 Nov 2014, i still haven’t received it as on 17 Nov 2014,
worst service . in their website never published their contact number .. so it is nice cheating by seller and courier to buyer
Dotzot – Iss se bakwaas kuch nahi !! I think its a fake service provider. Even my parcel (which i booked thru Shopclues on 21st Oct 2014) status is shown as booked on 02nd Nov 2014, lying at a distance of 5 kms from where it is to be delivered but not delivered till today (11th Nov 2014) – A delay of more than 20 days guys !!!! as if i had booked some International consignment for delivery at Antarctica !!
Dot zot is a 3rd class company.It provides false update. more than 6days required to send an percal from delhi to Assam. Its poorest castomer care did nt receive call…
Over all a manner less 3rd class company i think dotzot is not eligible for their work.
I am going to swing them in consumer court.
again
i m
saying
dotzot is a 3rd class company
Poor service by Dot Zot. Airway bill # 700001249928 is pending with these guys since 23rd Oct 2014. Still not status update god knows when it will be delivered.
After reading all reviews of so populer courior company dotzot I m worrying too… bcoz I have booked a watch online but no tracking location no cantact no is available there on the website… So funny I cant undetstand that why online markets use such companies to deleiver items to customer.
I had ordered a playgym from Shopclues which was couriered by Dotzot. though the item is stated to be received in my town on 23.07.2014 i still haven’t received it as on 29.07.2014. i do hope I willeceive it
Have u received your order?????..because i too ordered in dotzot one month before till now I didnt receive
I have ordered a casio keyboard in home shop &I received an sms that it has been dispatched on08/07/14 But Ihave not yet received the product. please do the needs as early as possible
Dot zot service is as correctly mentioned above, it is pathetic, no contact numbers, no one to deliver. I wonder why e-commerce companies are using this service. They are utterly pathetic and highly irritating bunch of people with zero interest in service.
Pathetic is the word for DotZot, Mr. Sanjay Kathuria you can just start new services, thats all you can do! execution is ZERO
Dotzot service is pathetic…
There is no customer care number on the website and they dont even bother to reply to your emails.
My item was bagged on 27th of October from Jaipur.
Today is 6th of November and i havent received it in Kolkata.
The tracker says, the item has reached kolkata on 1st november.
Does it take 6 days to deliver in the same city ?
Overall, A company with such standards of delivery cannot survive without the loyalty of its customers.
The least they could have a number where you can call them up !!
Fail !
I HAVE BOOKED A PRODUCT IN STARCJ ON 3RD AUGUST AND THEY HAD DISPATCHED IT ON 5TH AUGUST 2013 FOR WAGHODIA ROAD, VADODARA. I AM NOT ABLE TO GET THE LOCAL BRANCH OFFICE. BUT THE FUNNY THING IS THAT I HAVE NOT RECEIVED THE MATERIAL TILL DATE I.E. 13TH AUGUST. IF THE ORGANIZATION IS NEW THAN THEY WILL HAVE TO FULFILL THE COMMITMENT TO THE SERVICE PROVIDER AND ENJOYER, AFTER ALL THE CUSTOMER IS HEART OF BUSINESS. BUT THIS IS NOT APPLICABLE TO DOTZOT.
Personal experience with DTDC has been very bad for us. We were trying to find any good courier service for OnlineThela.com. We approached them and they said they would come back to us. Finally, they didn’t come back. I hope now, DotZot is going to be good.