{"id":1314744,"date":"2026-10-12T09:30:26","date_gmt":"2026-10-12T04:00:26","guid":{"rendered":"https:\/\/trak.in\/stories\/?p=1314744"},"modified":"2026-10-12T09:30:42","modified_gmt":"2026-10-12T04:00:42","slug":"qatar-airways-easemytrip-ordered-to-pay-rs-3-06-lakh-to-hyd-passenger-after-denying-medical-refund","status":"publish","type":"post","link":"https:\/\/trak.in\/stories\/qatar-airways-easemytrip-ordered-to-pay-rs-3-06-lakh-to-hyd-passenger-after-denying-medical-refund\/","title":{"rendered":"Qatar Airways, EaseMyTrip Ordered To Pay Rs 3.06 Lakh To Hyd Passenger After Denying Medical Refund"},"content":{"rendered":"\n

A Hyderabad consumer commission has directed Qatar Airways and online travel platform EaseMyTrip to jointly pay Rs 3,06,168 to a family after a dispute over the cancellation of international flight tickets due to a serious medical emergency. The order also requires the companies to refund the original ticket amount with 12% annual interest.<\/p>\n\n\n\n

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The District Consumer Disputes Redressal Commission-III, Hyderabad, passed the order on September 29, 2026, holding both companies responsible for failing to resolve the family’s refund request despite repeated follow-ups.<\/p>\n\n\n\n

Family Cancels US Trip After Brain Tumour Diagnosis<\/strong><\/p>\n\n\n\n

Raghuram Yamarthi and his wife, Shaal Rekha Yamarthi, booked return tickets from Hyderabad to Atlanta<\/a> through EaseMyTrip on August 2, 2024. The outbound journey was scheduled for December 2, 2024, with the return flight planned for January 15, 2025. The couple paid Rs 1,86,168 for the tickets.<\/p>\n\n\n\n

However, Raghuram suffered a seizure on November 1, 2024. Medical examinations revealed a brain lesion, and he underwent surgery at KIMS Hospitals on November 12. Doctors subsequently diagnosed him with a malignant glioma, a cancerous brain tumour.<\/p>\n\n\n\n

His doctors recommended six weeks of radiation treatment beginning December 9, making the planned international journey impossible. The family therefore sought cancellation and a full refund on medical grounds.<\/p>\n\n\n\n

Airline and Travel Platform Allegedly Referred the Family to Each Other<\/strong><\/p>\n\n\n\n

The family contacted Qatar Airways on November 11, 2024, to request cancellation and a refund. The airline advised them to submit a medical waiver request through EaseMyTrip because the tickets had been purchased through the travel platform.<\/p>\n\n\n\n

Raghuram emailed EaseMyTrip on November 15 and submitted the requested medical documents on November 17. However, the family alleged that the two companies repeatedly directed them to each other instead of resolving the request.<\/p>\n\n\n\n

Qatar Airways rejected the medical waiver request, stating that it considered the request to have been made on November 30. The family disputed this timeline, pointing to their earlier communications.<\/p>\n\n\n\n

What Did the Consumer Commission Decide?<\/strong><\/p>\n\n\n\n

During the proceedings, EaseMyTrip argued that it acted as a booking intermediary and could process the refund only after receiving approval from the airline. Qatar Airways argued that the travel agency was responsible for processing the refund because the tickets had been booked through a third party.<\/p>\n\n\n\n

The commission examined medical records, emails, legal notices and the companies’ responses. It found that the family had submitted medical evidence explaining why the passenger could not travel and concluded that both companies had failed to resolve the grievance appropriately.<\/p>\n\n\n\n

The commission held the companies responsible for deficiency in service and partly allowed the complaint.<\/p>\n\n\n\n

Breakdown of the Rs 3.06 Lakh Award<\/strong><\/p>\n\n\n\n

The commission ordered the following payments:<\/p>\n\n\n\n