17.2% year-on-year in the first half of 2026<\/strong>. Sales operations, finance and business operations together accounted for more than 60% of non-tech demand.<\/p>\n\n\n\nHowever, these jobs are becoming increasingly digital. Professionals in traditionally non-technical functions are now expected to work with analytics, automation, digital platforms and artificial intelligence.<\/p>\n\n\n\n
Nearly one in three business operations roles requires such digital capabilities, while around one in four finance, risk and governance positions increasingly demands similar skills.<\/p>\n\n\n\n
Mid-Career Professionals in High Demand<\/strong><\/p>\n\n\n\nExperienced professionals are emerging as the biggest beneficiaries of this trend. Those with 7\u201312 years of experience<\/strong> accounted for nearly 60% of non-tech GCC hiring demand in 2025.<\/p>\n\n\n\nThis segment is projected to grow at a three-year compound annual growth rate of 21%, reaching approximately 2.5 lakh professionals in 2026<\/strong>.<\/p>\n\n\n\nGCCs are looking for people who can manage stakeholders, own business processes, lead transformation projects and deliver measurable business outcomes.<\/p>\n\n\n\n
Bengaluru Still Leads, But Hiring Is Spreading<\/strong><\/p>\n\n\n\nBengaluru accounted for nearly 25% of non-tech GCC demand<\/strong> during the first half of 2026. Delhi followed with 12%, Mumbai with 10%, Hyderabad with 9% and Pune with 7%.<\/p>\n\n\n\nImportantly, emerging locations and Tier-2 cities together accounted for nearly 35% of non-tech GCC demand<\/strong>, suggesting that the next phase of GCC expansion could spread employment opportunities beyond India’s established technology hubs.<\/p>\n\n\n\nHealthcare and BFSI Drive Demand<\/strong><\/p>\n\n\n\nPharmaceuticals and healthcare generated the strongest demand for non-tech GCC professionals, followed by banking, financial services and insurance (BFSI), and technology and product companies.<\/p>\n\n\n\n
Key areas include governance, compliance, analytics, business transformation, digital operations and AI-enabled processes.<\/p>\n\n\n\n
A New GCC Workforce<\/strong><\/p>\n\n\n\nThe trend signals a broader transformation in India’s GCC ecosystem. Instead of functioning mainly as back-office or technology support centres, GCCs are increasingly taking responsibility for strategic business functions.<\/p>\n\n\n\n
For professionals, this means domain expertise alone may no longer be enough. Combining business knowledge with digital, analytical and AI capabilities is becoming increasingly valuable.<\/p>\n\n\n\n
Summary:<\/strong> India\u2019s non-tech GCC job demand could reach 5 lakh by 2028<\/strong>, with hiring already growing 17.2% year-on-year. Sales, finance and business operations are leading demand, while AI, analytics and automation are reshaping these roles. Mid-career professionals and talent in emerging cities are expected to benefit as GCCs take on increasingly strategic responsibilities.<\/p>\n","protected":false},"excerpt":{"rendered":"GCC Hiring Moves Beyond Technology India\u2019s Global Capability Centres (GCCs) are rapidly expanding beyond traditional technology roles, with demand for non-tech professionals expected to reach around 5 lakh jobs by 2028, according to a report by workforce solutions firm Quess Corp. The shift highlights how multinational companies are increasingly using their Indian GCCs for business […]<\/p>\n","protected":false},"author":30,"featured_media":1313658,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[21],"tags":[10536,381],"class_list":["post-1313653","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-gcc-jobs","tag-india"],"acf":[],"yoast_head":"\n
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