{"id":1311907,"date":"2026-07-19T10:04:27","date_gmt":"2026-07-19T04:34:27","guid":{"rendered":"https:\/\/trak.in\/stories\/?p=1311907"},"modified":"2026-07-19T10:04:42","modified_gmt":"2026-07-19T04:34:42","slug":"consumer-wins-rs-10000-after-company-refuses-to-repair-refrigerator-still-under-warranty","status":"publish","type":"post","link":"https:\/\/trak.in\/stories\/consumer-wins-rs-10000-after-company-refuses-to-repair-refrigerator-still-under-warranty\/","title":{"rendered":"Consumer Wins Rs 10,000 After Company Refuses to Repair Refrigerator Still Under Warranty"},"content":{"rendered":"\n

A consumer has won compensation after a consumer commission ruled that a refrigerator manufacturer failed to honour its warranty commitment. The commission directed the company to repair the refrigerator free of cost and pay \u20b910,000 as compensation after it refused to provide repairs even though the appliance became defective within the warranty period.<\/p>\n\n\n\n

\"Consumer<\/figure>\n\n\n\n

The ruling reinforces that manufacturers are obligated to provide after-sales support promised at the time of purchase.<\/a><\/p>\n\n\n\n

Refrigerator Developed Fault Within Warranty Period<\/strong><\/p>\n\n\n\n

The consumer had purchased the refrigerator in 2015 with a 10-year warranty on the compressor. However, after about seven years of use, the appliance reportedly developed a major fault, making it non-functional.<\/p>\n\n\n\n

When the customer approached the company for repairs, the request was allegedly declined despite the product still being covered under the warranty terms.<\/p>\n\n\n\n

Consumer Commission Finds Deficiency in Service<\/strong><\/p>\n\n\n\n

After examining the case, the consumer commission observed that denying repair during the warranty period amounted to a deficiency in service.<\/p>\n\n\n\n

The commission held that manufacturers cannot refuse legitimate warranty claims when consumers have fulfilled the conditions of the warranty. It emphasised that warranty commitments form an integral part of the purchase agreement and must be honoured.<\/p>\n\n\n\n

Company Ordered to Repair Appliance<\/strong><\/p>\n\n\n\n

The commission directed the manufacturer to repair the refrigerator free of cost and restore it to working condition.<\/p>\n\n\n\n

In addition, it awarded the consumer \u20b910,000 as compensation for the inconvenience, mental harassment and litigation expenses incurred due to the company’s failure to provide timely after-sales service.<\/p>\n\n\n\n

Reminder for Consumers to Preserve Purchase Records<\/strong><\/p>\n\n\n\n

The ruling highlights the importance of preserving invoices, warranty cards and service records when purchasing electronic appliances. These documents often become crucial evidence in consumer disputes involving defective products or denied warranty claims.<\/p>\n\n\n\n

Consumer rights experts say buyers should promptly report defects during the warranty period and approach consumer forums if manufacturers fail to provide the promised support.<\/p>\n\n\n\n

Summary<\/strong><\/p>\n\n\n\n

A consumer commission has ordered a refrigerator manufacturer to repair a defective refrigerator free of cost after it became non-functional within the 10-year warranty period. The company was also directed to pay \u20b910,000 as compensation, reaffirming that manufacturers must honour valid warranty commitments and provide promised after-sales service.<\/p>\n","protected":false},"excerpt":{"rendered":"

A consumer has won compensation after a consumer commission ruled that a refrigerator manufacturer failed to honour its warranty commitment. The commission directed the company to repair the refrigerator free of cost and pay \u20b910,000 as compensation after it refused to provide repairs even though the appliance became defective within the warranty period. The ruling […]<\/p>\n","protected":false},"author":30,"featured_media":1311914,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[21],"tags":[10250,10251],"class_list":["post-1311907","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-fridge","tag-repair"],"acf":[],"yoast_head":"\nConsumer Wins Rs 10,000 After Company Refuses to Repair Refrigerator Still Under Warranty - Trak.in - Indian Business of Tech, Mobile & Startups<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trak.in\/stories\/consumer-wins-rs-10000-after-company-refuses-to-repair-refrigerator-still-under-warranty\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consumer Wins Rs 10,000 After Company Refuses to Repair Refrigerator Still Under Warranty - Trak.in - Indian Business of Tech, Mobile & Startups\" \/>\n<meta property=\"og:description\" content=\"A consumer has won compensation after a consumer commission ruled that a refrigerator manufacturer failed to honour its warranty commitment. The commission directed the company to repair the refrigerator free of cost and pay \u20b910,000 as compensation after it refused to provide repairs even though the appliance became defective within the warranty period. The ruling […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/trak.in\/stories\/consumer-wins-rs-10000-after-company-refuses-to-repair-refrigerator-still-under-warranty\/\" \/>\n<meta property=\"og:site_name\" content=\"Trak.in - Indian Business of Tech, Mobile & Startups\" \/>\n<meta property=\"article:published_time\" content=\"2026-07-19T04:34:27+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-19T04:34:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-19-at-10.03.28-AM.png\" \/>\n\t<meta property=\"og:image:width\" content=\"944\" \/>\n\t<meta property=\"og:image:height\" content=\"876\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Mohul Ghosh\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mohul Ghosh\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/trak.in\/stories\/consumer-wins-rs-10000-after-company-refuses-to-repair-refrigerator-still-under-warranty\/\",\"url\":\"https:\/\/trak.in\/stories\/consumer-wins-rs-10000-after-company-refuses-to-repair-refrigerator-still-under-warranty\/\",\"name\":\"Consumer Wins Rs 10,000 After Company Refuses to Repair Refrigerator Still Under Warranty - Trak.in - Indian Business of Tech, Mobile & Startups\",\"isPartOf\":{\"@id\":\"https:\/\/trak.in\/stories\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/trak.in\/stories\/consumer-wins-rs-10000-after-company-refuses-to-repair-refrigerator-still-under-warranty\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/trak.in\/stories\/consumer-wins-rs-10000-after-company-refuses-to-repair-refrigerator-still-under-warranty\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-19-at-10.03.28-AM.png\",\"datePublished\":\"2026-07-19T04:34:27+00:00\",\"dateModified\":\"2026-07-19T04:34:42+00:00\",\"author\":{\"@id\":\"https:\/\/trak.in\/stories\/#\/schema\/person\/5092a7d2906e3f3c819643435477c2a7\"},\"breadcrumb\":{\"@id\":\"https:\/\/trak.in\/stories\/consumer-wins-rs-10000-after-company-refuses-to-repair-refrigerator-still-under-warranty\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/trak.in\/stories\/consumer-wins-rs-10000-after-company-refuses-to-repair-refrigerator-still-under-warranty\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/trak.in\/stories\/consumer-wins-rs-10000-after-company-refuses-to-repair-refrigerator-still-under-warranty\/#primaryimage\",\"url\":\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-19-at-10.03.28-AM.png\",\"contentUrl\":\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-19-at-10.03.28-AM.png\",\"width\":944,\"height\":876},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/trak.in\/stories\/consumer-wins-rs-10000-after-company-refuses-to-repair-refrigerator-still-under-warranty\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/trak.in\/stories\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Consumer Wins Rs 10,000 After Company Refuses to Repair Refrigerator Still Under Warranty\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/trak.in\/stories\/#website\",\"url\":\"https:\/\/trak.in\/stories\/\",\"name\":\"Trak.in - Indian Business of Tech, Mobile & Startups\",\"description\":\"Trak.in is a popular Indian Business, Technology, Mobile & Startup blog featuring trending News, views and analytical take on Technology, Business, Finance, Telecom, Mobile, startups & Social Media Space\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/trak.in\/stories\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/trak.in\/stories\/#\/schema\/person\/5092a7d2906e3f3c819643435477c2a7\",\"name\":\"Mohul Ghosh\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/trak.in\/stories\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/66c129d83dd3f325a3b550eb1aa16891173ddfc4686361424206cd9a01311c89?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/66c129d83dd3f325a3b550eb1aa16891173ddfc4686361424206cd9a01311c89?s=96&d=mm&r=g\",\"caption\":\"Mohul Ghosh\"},\"url\":\"https:\/\/trak.in\/stories\/author\/mohul-ghosh\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Consumer Wins Rs 10,000 After Company Refuses to Repair Refrigerator Still Under Warranty - Trak.in - Indian Business of Tech, Mobile & Startups","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/trak.in\/stories\/consumer-wins-rs-10000-after-company-refuses-to-repair-refrigerator-still-under-warranty\/","og_locale":"en_US","og_type":"article","og_title":"Consumer Wins Rs 10,000 After Company Refuses to Repair Refrigerator Still Under Warranty - Trak.in - Indian Business of Tech, Mobile & Startups","og_description":"A consumer has won compensation after a consumer commission ruled that a refrigerator manufacturer failed to honour its warranty commitment. The commission directed the company to repair the refrigerator free of cost and pay \u20b910,000 as compensation after it refused to provide repairs even though the appliance became defective within the warranty period. The ruling […]","og_url":"https:\/\/trak.in\/stories\/consumer-wins-rs-10000-after-company-refuses-to-repair-refrigerator-still-under-warranty\/","og_site_name":"Trak.in - Indian Business of Tech, Mobile & Startups","article_published_time":"2026-07-19T04:34:27+00:00","article_modified_time":"2026-07-19T04:34:42+00:00","og_image":[{"width":944,"height":876,"url":"https:\/\/trak.in\/stories\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-19-at-10.03.28-AM.png","type":"image\/png"}],"author":"Mohul Ghosh","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Mohul Ghosh","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/trak.in\/stories\/consumer-wins-rs-10000-after-company-refuses-to-repair-refrigerator-still-under-warranty\/","url":"https:\/\/trak.in\/stories\/consumer-wins-rs-10000-after-company-refuses-to-repair-refrigerator-still-under-warranty\/","name":"Consumer Wins Rs 10,000 After Company Refuses to Repair Refrigerator Still Under Warranty - Trak.in - Indian Business of Tech, Mobile & Startups","isPartOf":{"@id":"https:\/\/trak.in\/stories\/#website"},"primaryImageOfPage":{"@id":"https:\/\/trak.in\/stories\/consumer-wins-rs-10000-after-company-refuses-to-repair-refrigerator-still-under-warranty\/#primaryimage"},"image":{"@id":"https:\/\/trak.in\/stories\/consumer-wins-rs-10000-after-company-refuses-to-repair-refrigerator-still-under-warranty\/#primaryimage"},"thumbnailUrl":"https:\/\/trak.in\/stories\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-19-at-10.03.28-AM.png","datePublished":"2026-07-19T04:34:27+00:00","dateModified":"2026-07-19T04:34:42+00:00","author":{"@id":"https:\/\/trak.in\/stories\/#\/schema\/person\/5092a7d2906e3f3c819643435477c2a7"},"breadcrumb":{"@id":"https:\/\/trak.in\/stories\/consumer-wins-rs-10000-after-company-refuses-to-repair-refrigerator-still-under-warranty\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/trak.in\/stories\/consumer-wins-rs-10000-after-company-refuses-to-repair-refrigerator-still-under-warranty\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/trak.in\/stories\/consumer-wins-rs-10000-after-company-refuses-to-repair-refrigerator-still-under-warranty\/#primaryimage","url":"https:\/\/trak.in\/stories\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-19-at-10.03.28-AM.png","contentUrl":"https:\/\/trak.in\/stories\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-19-at-10.03.28-AM.png","width":944,"height":876},{"@type":"BreadcrumbList","@id":"https:\/\/trak.in\/stories\/consumer-wins-rs-10000-after-company-refuses-to-repair-refrigerator-still-under-warranty\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/trak.in\/stories\/"},{"@type":"ListItem","position":2,"name":"Consumer Wins Rs 10,000 After Company Refuses to Repair Refrigerator Still Under Warranty"}]},{"@type":"WebSite","@id":"https:\/\/trak.in\/stories\/#website","url":"https:\/\/trak.in\/stories\/","name":"Trak.in - Indian Business of Tech, Mobile & Startups","description":"Trak.in is a popular Indian Business, Technology, Mobile & Startup blog featuring trending News, views and analytical take on Technology, Business, Finance, Telecom, Mobile, startups & Social Media Space","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/trak.in\/stories\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/trak.in\/stories\/#\/schema\/person\/5092a7d2906e3f3c819643435477c2a7","name":"Mohul Ghosh","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/trak.in\/stories\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/66c129d83dd3f325a3b550eb1aa16891173ddfc4686361424206cd9a01311c89?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/66c129d83dd3f325a3b550eb1aa16891173ddfc4686361424206cd9a01311c89?s=96&d=mm&r=g","caption":"Mohul Ghosh"},"url":"https:\/\/trak.in\/stories\/author\/mohul-ghosh\/"}]}},"jetpack_featured_media_url":"https:\/\/trak.in\/stories\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-19-at-10.03.28-AM.png","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/posts\/1311907","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/comments?post=1311907"}],"version-history":[{"count":1,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/posts\/1311907\/revisions"}],"predecessor-version":[{"id":1311915,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/posts\/1311907\/revisions\/1311915"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/media\/1311914"}],"wp:attachment":[{"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/media?parent=1311907"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/categories?post=1311907"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/tags?post=1311907"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}