{"id":1308389,"date":"2026-04-18T10:49:42","date_gmt":"2026-04-18T05:19:42","guid":{"rendered":"https:\/\/trak.in\/stories\/?p=1308389"},"modified":"2026-04-18T10:49:56","modified_gmt":"2026-04-18T05:19:56","slug":"after-13-years-mahindra-ordered-to-refund-rs-12-27-lakh-over-faulty-xuv","status":"publish","type":"post","link":"https:\/\/trak.in\/stories\/after-13-years-mahindra-ordered-to-refund-rs-12-27-lakh-over-faulty-xuv\/","title":{"rendered":"After 13 Years, Mahindra Ordered To Refund Rs 12.27 Lakh Over Faulty XUV"},"content":{"rendered":"\n

Like a promise wrapped in steel that slowly unravelled into years of frustration, one man\u2019s dream ride became a relentless legal battle.<\/em><\/p>\n\n\n\n

A Dream Drive Turns into a Decade of Distress<\/strong><\/p>\n\n\n\n

In December 2011, Manoj Kumar Sharma from Ghaziabad, Uttar Pradesh, purchased a Mahindra XUV for \u20b913 lakhs,<\/a> hoping for reliability and comfort. Instead, the vehicle soon began exhibiting serious defects, including issues with the ignition, braking system, and central locking. These were not minor inconveniences\u2014they posed real safety risks.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Despite multiple repair attempts by the manufacturer, the problems persisted. The vehicle\u2019s unreliable condition eventually led to an accident, leaving it severely damaged. What followed was not just mechanical failure but a prolonged struggle for justice. Sharma repeatedly approached consumer courts, citing ongoing breakdowns and safety concerns, which eroded his trust in the vehicle entirely.<\/p>\n\n\n\n

Justice Delayed, But Not Denied<\/strong><\/p>\n\n\n\n

After years of legal pursuit, the case reached the National Consumer Disputes Redressal Commission (NCDRC) in Delhi. While Mahindra defended itself by claiming the vehicle was delivered in proper condition and that the customer had been satisfied with repairs, the NCDRC found otherwise.<\/p>\n\n\n\n

The commission noted that the defects were recurring and unresolved, validating Sharma\u2019s concerns about the vehicle\u2019s reliability. Rejecting Mahindra\u2019s arguments, the NCDRC ruled in favor of the consumer. It directed the company to either replace the defective vehicle or refund the full purchase amount of over \u20b913 lakhs within 60 days. Additionally, the ruling warned of a 10% interest penalty in case of non-compliance.<\/p>\n\n\n\n

This decision underscores the accountability manufacturers bear when products repeatedly fail to meet safety and performance expectations. It also reinforces the strength of consumer protection laws in India, offering reassurance to buyers facing similar grievances.<\/p>\n\n\n\n

In the end, persistence became the engine of justice, steering truth past delay toward rightful redress.<\/em><\/p>\n\n\n\n

Summary<\/strong><\/p>\n\n\n\n

Manoj Kumar Sharma\u2019s 2011 purchase of a Mahindra XUV turned into a decade-long legal struggle due to recurring defects and safety issues. Despite multiple repairs, problems persisted, leading to an accident. The NCDRC ruled in his favor, ordering Mahindra to replace the vehicle or refund \u20b913 lakh within 60 days, reinforcing consumer rights and manufacturer accountability.<\/p>\n\n\n\n

Image Source<\/a><\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Like a promise wrapped in steel that slowly unravelled into years of frustration, one man\u2019s dream ride became a relentless legal battle. A Dream Drive Turns into a Decade of Distress In December 2011, Manoj Kumar Sharma from Ghaziabad, Uttar Pradesh, purchased a Mahindra XUV for \u20b913 lakhs, hoping for reliability and comfort. Instead, the […]<\/p>\n","protected":false},"author":26,"featured_media":1308519,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[21],"tags":[229,9744],"class_list":["post-1308389","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-mahindra","tag-xuv"],"acf":[],"yoast_head":"\nAfter 13 Years, Mahindra Ordered To Refund Rs 12.27 Lakh Over Faulty XUV - Trak.in - Indian Business of Tech, Mobile & Startups<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trak.in\/stories\/after-13-years-mahindra-ordered-to-refund-rs-12-27-lakh-over-faulty-xuv\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"After 13 Years, Mahindra Ordered To Refund Rs 12.27 Lakh Over Faulty XUV - Trak.in - Indian Business of Tech, Mobile & Startups\" \/>\n<meta property=\"og:description\" content=\"Like a promise wrapped in steel that slowly unravelled into years of frustration, one man\u2019s dream ride became a relentless legal battle. A Dream Drive Turns into a Decade of Distress In December 2011, Manoj Kumar Sharma from Ghaziabad, Uttar Pradesh, purchased a Mahindra XUV for \u20b913 lakhs, hoping for reliability and comfort. Instead, the […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/trak.in\/stories\/after-13-years-mahindra-ordered-to-refund-rs-12-27-lakh-over-faulty-xuv\/\" \/>\n<meta property=\"og:site_name\" content=\"Trak.in - Indian Business of Tech, Mobile & Startups\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-18T05:19:42+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-18T05:19:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2026\/04\/Screenshot-2026-04-18-at-10.48.33-AM.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1590\" \/>\n\t<meta property=\"og:image:height\" content=\"852\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Rohit Kulkarni\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rohit Kulkarni\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/trak.in\/stories\/after-13-years-mahindra-ordered-to-refund-rs-12-27-lakh-over-faulty-xuv\/\",\"url\":\"https:\/\/trak.in\/stories\/after-13-years-mahindra-ordered-to-refund-rs-12-27-lakh-over-faulty-xuv\/\",\"name\":\"After 13 Years, Mahindra Ordered To Refund Rs 12.27 Lakh Over Faulty XUV - Trak.in - Indian Business of Tech, Mobile & Startups\",\"isPartOf\":{\"@id\":\"https:\/\/trak.in\/stories\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/trak.in\/stories\/after-13-years-mahindra-ordered-to-refund-rs-12-27-lakh-over-faulty-xuv\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/trak.in\/stories\/after-13-years-mahindra-ordered-to-refund-rs-12-27-lakh-over-faulty-xuv\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2026\/04\/Screenshot-2026-04-18-at-10.48.33-AM.png\",\"datePublished\":\"2026-04-18T05:19:42+00:00\",\"dateModified\":\"2026-04-18T05:19:56+00:00\",\"author\":{\"@id\":\"https:\/\/trak.in\/stories\/#\/schema\/person\/4486219a5d31e657b529e6e874cead8b\"},\"breadcrumb\":{\"@id\":\"https:\/\/trak.in\/stories\/after-13-years-mahindra-ordered-to-refund-rs-12-27-lakh-over-faulty-xuv\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/trak.in\/stories\/after-13-years-mahindra-ordered-to-refund-rs-12-27-lakh-over-faulty-xuv\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/trak.in\/stories\/after-13-years-mahindra-ordered-to-refund-rs-12-27-lakh-over-faulty-xuv\/#primaryimage\",\"url\":\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2026\/04\/Screenshot-2026-04-18-at-10.48.33-AM.png\",\"contentUrl\":\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2026\/04\/Screenshot-2026-04-18-at-10.48.33-AM.png\",\"width\":1590,\"height\":852},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/trak.in\/stories\/after-13-years-mahindra-ordered-to-refund-rs-12-27-lakh-over-faulty-xuv\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/trak.in\/stories\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"After 13 Years, Mahindra Ordered To Refund Rs 12.27 Lakh Over Faulty XUV\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/trak.in\/stories\/#website\",\"url\":\"https:\/\/trak.in\/stories\/\",\"name\":\"Trak.in - Indian Business of Tech, Mobile & Startups\",\"description\":\"Trak.in is a popular Indian Business, Technology, Mobile & Startup blog featuring trending News, views and analytical take on Technology, Business, Finance, Telecom, Mobile, startups & Social Media Space\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/trak.in\/stories\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/trak.in\/stories\/#\/schema\/person\/4486219a5d31e657b529e6e874cead8b\",\"name\":\"Rohit Kulkarni\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/trak.in\/stories\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/52ba60e3a61a3517cad7b5dd6bce76c6e7a4d8b337f4240839e8737c4ab8b1bb?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/52ba60e3a61a3517cad7b5dd6bce76c6e7a4d8b337f4240839e8737c4ab8b1bb?s=96&d=mm&r=g\",\"caption\":\"Rohit Kulkarni\"},\"url\":\"https:\/\/trak.in\/stories\/author\/rohit-kulkarni\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"After 13 Years, Mahindra Ordered To Refund Rs 12.27 Lakh Over Faulty XUV - Trak.in - Indian Business of Tech, Mobile & Startups","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/trak.in\/stories\/after-13-years-mahindra-ordered-to-refund-rs-12-27-lakh-over-faulty-xuv\/","og_locale":"en_US","og_type":"article","og_title":"After 13 Years, Mahindra Ordered To Refund Rs 12.27 Lakh Over Faulty XUV - Trak.in - Indian Business of Tech, Mobile & Startups","og_description":"Like a promise wrapped in steel that slowly unravelled into years of frustration, one man\u2019s dream ride became a relentless legal battle. A Dream Drive Turns into a Decade of Distress In December 2011, Manoj Kumar Sharma from Ghaziabad, Uttar Pradesh, purchased a Mahindra XUV for \u20b913 lakhs, hoping for reliability and comfort. Instead, the […]","og_url":"https:\/\/trak.in\/stories\/after-13-years-mahindra-ordered-to-refund-rs-12-27-lakh-over-faulty-xuv\/","og_site_name":"Trak.in - Indian Business of Tech, Mobile & Startups","article_published_time":"2026-04-18T05:19:42+00:00","article_modified_time":"2026-04-18T05:19:56+00:00","og_image":[{"width":1590,"height":852,"url":"https:\/\/trak.in\/stories\/wp-content\/uploads\/2026\/04\/Screenshot-2026-04-18-at-10.48.33-AM.png","type":"image\/png"}],"author":"Rohit Kulkarni","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Rohit Kulkarni","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/trak.in\/stories\/after-13-years-mahindra-ordered-to-refund-rs-12-27-lakh-over-faulty-xuv\/","url":"https:\/\/trak.in\/stories\/after-13-years-mahindra-ordered-to-refund-rs-12-27-lakh-over-faulty-xuv\/","name":"After 13 Years, Mahindra Ordered To Refund Rs 12.27 Lakh Over Faulty XUV - Trak.in - Indian Business of Tech, Mobile & Startups","isPartOf":{"@id":"https:\/\/trak.in\/stories\/#website"},"primaryImageOfPage":{"@id":"https:\/\/trak.in\/stories\/after-13-years-mahindra-ordered-to-refund-rs-12-27-lakh-over-faulty-xuv\/#primaryimage"},"image":{"@id":"https:\/\/trak.in\/stories\/after-13-years-mahindra-ordered-to-refund-rs-12-27-lakh-over-faulty-xuv\/#primaryimage"},"thumbnailUrl":"https:\/\/trak.in\/stories\/wp-content\/uploads\/2026\/04\/Screenshot-2026-04-18-at-10.48.33-AM.png","datePublished":"2026-04-18T05:19:42+00:00","dateModified":"2026-04-18T05:19:56+00:00","author":{"@id":"https:\/\/trak.in\/stories\/#\/schema\/person\/4486219a5d31e657b529e6e874cead8b"},"breadcrumb":{"@id":"https:\/\/trak.in\/stories\/after-13-years-mahindra-ordered-to-refund-rs-12-27-lakh-over-faulty-xuv\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/trak.in\/stories\/after-13-years-mahindra-ordered-to-refund-rs-12-27-lakh-over-faulty-xuv\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/trak.in\/stories\/after-13-years-mahindra-ordered-to-refund-rs-12-27-lakh-over-faulty-xuv\/#primaryimage","url":"https:\/\/trak.in\/stories\/wp-content\/uploads\/2026\/04\/Screenshot-2026-04-18-at-10.48.33-AM.png","contentUrl":"https:\/\/trak.in\/stories\/wp-content\/uploads\/2026\/04\/Screenshot-2026-04-18-at-10.48.33-AM.png","width":1590,"height":852},{"@type":"BreadcrumbList","@id":"https:\/\/trak.in\/stories\/after-13-years-mahindra-ordered-to-refund-rs-12-27-lakh-over-faulty-xuv\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/trak.in\/stories\/"},{"@type":"ListItem","position":2,"name":"After 13 Years, Mahindra Ordered To Refund Rs 12.27 Lakh Over Faulty XUV"}]},{"@type":"WebSite","@id":"https:\/\/trak.in\/stories\/#website","url":"https:\/\/trak.in\/stories\/","name":"Trak.in - Indian Business of Tech, Mobile & Startups","description":"Trak.in is a popular Indian Business, Technology, Mobile & Startup blog featuring trending News, views and analytical take on Technology, Business, Finance, Telecom, Mobile, startups & Social Media Space","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/trak.in\/stories\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/trak.in\/stories\/#\/schema\/person\/4486219a5d31e657b529e6e874cead8b","name":"Rohit Kulkarni","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/trak.in\/stories\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/52ba60e3a61a3517cad7b5dd6bce76c6e7a4d8b337f4240839e8737c4ab8b1bb?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/52ba60e3a61a3517cad7b5dd6bce76c6e7a4d8b337f4240839e8737c4ab8b1bb?s=96&d=mm&r=g","caption":"Rohit Kulkarni"},"url":"https:\/\/trak.in\/stories\/author\/rohit-kulkarni\/"}]}},"jetpack_featured_media_url":"https:\/\/trak.in\/stories\/wp-content\/uploads\/2026\/04\/Screenshot-2026-04-18-at-10.48.33-AM.png","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/posts\/1308389","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/comments?post=1308389"}],"version-history":[{"count":2,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/posts\/1308389\/revisions"}],"predecessor-version":[{"id":1308520,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/posts\/1308389\/revisions\/1308520"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/media\/1308519"}],"wp:attachment":[{"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/media?parent=1308389"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/categories?post=1308389"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/tags?post=1308389"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}