{"id":1303964,"date":"2025-12-21T12:47:11","date_gmt":"2025-12-21T07:17:11","guid":{"rendered":"https:\/\/trak.in\/stories\/?p=1303964"},"modified":"2025-12-21T12:47:39","modified_gmt":"2025-12-21T07:17:39","slug":"35-restaurants-wish-to-quit-zomato-swiggy-research-report","status":"publish","type":"post","link":"https:\/\/trak.in\/stories\/35-restaurants-wish-to-quit-zomato-swiggy-research-report\/","title":{"rendered":"35% Restaurants Wish To Quit Zomato, Swiggy &#8211; Research Report"},"content":{"rendered":"\n<p>A recent industry survey has revealed growing frustration among restaurant owners in India with major food delivery apps. About <strong>35% of restaurants<\/strong> say they would choose to quit these platforms if given the option. While delivery apps have transformed how customers order food, the relationship between platforms and eateries now shows increasing tension due to rising costs and other challenges.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/12\/Mobile-Apps-Banner-Opt-1280x720-1-1024x576-1.jpg\" alt=\"35% Restaurants Wish To Quit Zomato, Swiggy - Research Report\" class=\"wp-image-1303972\" srcset=\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/12\/Mobile-Apps-Banner-Opt-1280x720-1-1024x576-1.jpg 1024w, https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/12\/Mobile-Apps-Banner-Opt-1280x720-1-1024x576-1-300x169.jpg 300w, https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/12\/Mobile-Apps-Banner-Opt-1280x720-1-1024x576-1-768x432.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Rising Commissions Squeeze Profits<\/strong><\/h3>\n\n\n\n<p>The most common complaint from restaurant operators is the <strong><a href=\"https:\/\/www.ndtv.com\/food\/why-35-of-restaurants-in-india-want-to-quit-food-delivery-apps-survey-reveals-9844818\">high commission charged on each order<\/a><\/strong>. Over recent years, average per-order commissions have risen substantially. Restaurant owners argue that the increasing share taken by delivery apps leaves them with much thinner margins, making it harder to turn a profit even when sales rise.<\/p>\n\n\n\n<p>For many small and medium-sized eateries, these fees eat into their earnings, forcing them to absorb costs that were previously manageable. The high commissions have prompted many to reevaluate whether the extra business generated through apps is worth the financial strain.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Other Pain Points for Eateries<\/strong><\/h3>\n\n\n\n<p>Beyond commissions, several other issues contribute to the dissatisfaction:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Poor customer service:<\/strong> Some restaurants feel that the support from delivery platforms is insufficient when problems arise, such as order issues or disputes with customers.<\/li>\n\n\n\n<li><strong>Limited customer data:<\/strong> Many restaurants complain that they don\u2019t receive valuable customer information from the platforms, making it difficult to cultivate direct relationships or market to loyal patrons.<\/li>\n\n\n\n<li><strong>Profitability concerns:<\/strong> Even with steady orders, net profits remain low after fees and costs are deducted. This has led several restaurateurs to question the long-term value of relying on food delivery apps.<\/li>\n<\/ul>\n\n\n\n<p>These challenges have pushed roughly one in three restaurants to consider leaving the platforms altogether.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Why Many Restaurants Still Stay On Apps<\/strong><\/h3>\n\n\n\n<p>Despite frustrations, most restaurants continue to work with delivery platforms because of the benefits they provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Broader visibility:<\/strong> Being listed on popular apps exposes restaurants to customers they might not reach on their own.<\/li>\n\n\n\n<li><strong>Increased orders:<\/strong> The platforms help generate more orders, particularly for smaller eateries without established delivery systems.<\/li>\n\n\n\n<li><strong>Expanded operational reach:<\/strong> Restaurants can serve customers beyond their immediate neighbourhood without investing in their own delivery logistics.<\/li>\n<\/ul>\n\n\n\n<p>This mix of pros and cons has created a trade-off situation \u2014 where restaurants depend on apps for business growth but feel squeezed by the cost of doing so.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A recent industry survey has revealed growing frustration among restaurant owners in India with major food delivery apps. About 35% of restaurants say they would choose to quit these platforms if given the option. While delivery apps have transformed how customers order food, the relationship between platforms and eateries now shows increasing tension due to [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":1303972,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[21],"tags":[855,179,671],"class_list":["post-1303964","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-restaurants","tag-swiggy","tag-zomato"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>35% Restaurants Wish To Quit Zomato, Swiggy - Research Report - Trak.in - Indian Business of Tech, Mobile &amp; Startups<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trak.in\/stories\/35-restaurants-wish-to-quit-zomato-swiggy-research-report\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"35% Restaurants Wish To Quit Zomato, Swiggy - Research Report - Trak.in - Indian Business of Tech, Mobile &amp; Startups\" \/>\n<meta property=\"og:description\" content=\"A recent industry survey has revealed growing frustration among restaurant owners in India with major food delivery apps. About 35% of restaurants say they would choose to quit these platforms if given the option. While delivery apps have transformed how customers order food, the relationship between platforms and eateries now shows increasing tension due to [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/trak.in\/stories\/35-restaurants-wish-to-quit-zomato-swiggy-research-report\/\" \/>\n<meta property=\"og:site_name\" content=\"Trak.in - Indian Business of Tech, Mobile &amp; Startups\" \/>\n<meta property=\"article:published_time\" content=\"2025-12-21T07:17:11+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-21T07:17:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/12\/Mobile-Apps-Banner-Opt-1280x720-1-1024x576-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"576\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mohul Ghosh\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mohul Ghosh\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/trak.in\/stories\/35-restaurants-wish-to-quit-zomato-swiggy-research-report\/\",\"url\":\"https:\/\/trak.in\/stories\/35-restaurants-wish-to-quit-zomato-swiggy-research-report\/\",\"name\":\"35% Restaurants Wish To Quit Zomato, Swiggy - Research Report - Trak.in - Indian Business of Tech, Mobile &amp; 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