{"id":1303380,"date":"2025-12-07T12:11:56","date_gmt":"2025-12-07T06:41:56","guid":{"rendered":"https:\/\/trak.in\/stories\/?p=1303380"},"modified":"2025-12-07T12:12:25","modified_gmt":"2025-12-07T06:42:25","slug":"bsnl-unable-to-issue-new-sim-reactivate-sim-since-december-1","status":"publish","type":"post","link":"https:\/\/trak.in\/stories\/bsnl-unable-to-issue-new-sim-reactivate-sim-since-december-1\/","title":{"rendered":"BSNL Unable To Issue New SIM, Reactivate SIM Since December 1"},"content":{"rendered":"\n<p>State-run telecom operator <strong>BSNL<\/strong> has been unable to provide any SIM card-related services for the past four days, bringing all customer onboarding to a standstill since December 1. The outage has halted the issuance of new SIM cards and duplicate SIMs across the country, severely affecting both new users and existing subscribers who require replacements.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"554\" src=\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/12\/Screenshot-2024-09-09-at-9.56.42-AM-1024x554-1.png\" alt=\"BSNL Unable To Issue New SIM, Reactivate SIM Since December 1\" class=\"wp-image-1303388\" srcset=\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/12\/Screenshot-2024-09-09-at-9.56.42-AM-1024x554-1.png 1024w, https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/12\/Screenshot-2024-09-09-at-9.56.42-AM-1024x554-1-300x162.png 300w, https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/12\/Screenshot-2024-09-09-at-9.56.42-AM-1024x554-1-768x416.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">What Triggered the Nationwide Disruption?<\/h2>\n\n\n\n<p>The disruption began after <strong>Intense<\/strong>, the private firm that developed and maintained BSNL\u2019s SIM issuance application, abruptly shut down its services at midnight on November 30. The contract between BSNL and the vendor had expired, and the company reportedly discontinued operations after BSNL failed to clear pending payments over the last four months, <a href=\"https:\/\/english.mathrubhumi.com\/news\/india\/bsnl-unable-to-issue-new-duplicate-sims-what-customers-must-know-a37zvfyb\">with arrears running into lakhs of rupees.<\/a><\/p>\n\n\n\n<p>The mobile application, called <strong>Sanchaar Aadhaar<\/strong>, has been used by BSNL employees for the last six years to capture customer data and issue SIM cards in real time. With the app going offline, frontline staff are now left without any functional system to process SIM-related requests.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Customers Left Stranded at Service Centres<\/h2>\n\n\n\n<p>The outage has triggered a wave of frustration across BSNL exchanges and customer service centres. Large numbers of customers have been turning up daily to file complaints, only to be told that SIM services are temporarily unavailable.<\/p>\n\n\n\n<p>Those seeking duplicate SIMs\u2014especially customers who lost phones or have damaged SIM cards\u2014have been hit the hardest, as they are left without connectivity altogether. Staff members are attempting to pacify irate visitors, explaining that the outage is a nationwide technical disruption and not a local failure.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Data Flow and Security Questions Emerge<\/h2>\n\n\n\n<p>The Sanchaar Aadhaar app functioned as the primary data collection tool, with captured information being transferred to BSNL\u2019s internal SIM inventory system, <strong>Sancharsoft<\/strong>. However, before reaching BSNL\u2019s portal, all customer data passed through Intense\u2019s servers.<\/p>\n\n\n\n<p>This architecture has raised serious questions about data access and control, as the private company effectively had visibility into sensitive customer information throughout the verification and onboarding process.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">BSNL\u2019s In-House App Under Development<\/h2>\n\n\n\n<p>In response to the crisis, BSNL has stated that its IT division is now developing an in-house replacement application. The development work is currently being handled under the <strong>Kerala Circle BSNL<\/strong>. Officials have indicated that the new app will be launched \u201csoon,\u201d though no fixed timeline has been disclosed yet.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">A Deeper Operational Wake-Up Call<\/h2>\n\n\n\n<p>Beyond customer inconvenience, the outage highlights deeper vulnerabilities in BSNL\u2019s operational dependency on third-party vendors for mission-critical services. A four-day national shutdown of SIM services underscores the urgent need for stronger vendor management, redundancy planning, and timely financial governance as the PSU attempts to modernise and stay competitive.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>State-run telecom operator BSNL has been unable to provide any SIM card-related services for the past four days, bringing all customer onboarding to a standstill since December 1. The outage has halted the issuance of new SIM cards and duplicate SIMs across the country, severely affecting both new users and existing subscribers who require replacements. [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":1303388,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[21],"tags":[473],"class_list":["post-1303380","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-bsnl"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>BSNL Unable To Issue New SIM, Reactivate SIM Since December 1 - Trak.in - Indian Business of Tech, Mobile &amp; Startups<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trak.in\/stories\/bsnl-unable-to-issue-new-sim-reactivate-sim-since-december-1\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BSNL Unable To Issue New SIM, Reactivate SIM Since December 1 - Trak.in - Indian Business of Tech, Mobile &amp; Startups\" \/>\n<meta property=\"og:description\" content=\"State-run telecom operator BSNL has been unable to provide any SIM card-related services for the past four days, bringing all customer onboarding to a standstill since December 1. The outage has halted the issuance of new SIM cards and duplicate SIMs across the country, severely affecting both new users and existing subscribers who require replacements. [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/trak.in\/stories\/bsnl-unable-to-issue-new-sim-reactivate-sim-since-december-1\/\" \/>\n<meta property=\"og:site_name\" content=\"Trak.in - Indian Business of Tech, Mobile &amp; Startups\" \/>\n<meta property=\"article:published_time\" content=\"2025-12-07T06:41:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-07T06:42:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/12\/Screenshot-2024-09-09-at-9.56.42-AM-1024x554-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"554\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Mohul Ghosh\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mohul Ghosh\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/trak.in\/stories\/bsnl-unable-to-issue-new-sim-reactivate-sim-since-december-1\/\",\"url\":\"https:\/\/trak.in\/stories\/bsnl-unable-to-issue-new-sim-reactivate-sim-since-december-1\/\",\"name\":\"BSNL Unable To Issue New SIM, Reactivate SIM Since December 1 - Trak.in - Indian Business of Tech, Mobile &amp; Startups\",\"isPartOf\":{\"@id\":\"https:\/\/trak.in\/stories\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/trak.in\/stories\/bsnl-unable-to-issue-new-sim-reactivate-sim-since-december-1\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/trak.in\/stories\/bsnl-unable-to-issue-new-sim-reactivate-sim-since-december-1\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/12\/Screenshot-2024-09-09-at-9.56.42-AM-1024x554-1.png\",\"datePublished\":\"2025-12-07T06:41:56+00:00\",\"dateModified\":\"2025-12-07T06:42:25+00:00\",\"author\":{\"@id\":\"https:\/\/trak.in\/stories\/#\/schema\/person\/5092a7d2906e3f3c819643435477c2a7\"},\"breadcrumb\":{\"@id\":\"https:\/\/trak.in\/stories\/bsnl-unable-to-issue-new-sim-reactivate-sim-since-december-1\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/trak.in\/stories\/bsnl-unable-to-issue-new-sim-reactivate-sim-since-december-1\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/trak.in\/stories\/bsnl-unable-to-issue-new-sim-reactivate-sim-since-december-1\/#primaryimage\",\"url\":\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/12\/Screenshot-2024-09-09-at-9.56.42-AM-1024x554-1.png\",\"contentUrl\":\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/12\/Screenshot-2024-09-09-at-9.56.42-AM-1024x554-1.png\",\"width\":1024,\"height\":554},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/trak.in\/stories\/bsnl-unable-to-issue-new-sim-reactivate-sim-since-december-1\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/trak.in\/stories\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"BSNL Unable To Issue New SIM, Reactivate SIM Since December 1\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/trak.in\/stories\/#website\",\"url\":\"https:\/\/trak.in\/stories\/\",\"name\":\"Trak.in - Indian Business of Tech, Mobile &amp; Startups\",\"description\":\"Trak.in is a popular Indian Business, Technology, Mobile &amp; Startup blog featuring trending News, views and analytical take on Technology, Business, Finance, Telecom, Mobile, startups &amp; Social Media Space\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/trak.in\/stories\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/trak.in\/stories\/#\/schema\/person\/5092a7d2906e3f3c819643435477c2a7\",\"name\":\"Mohul Ghosh\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/trak.in\/stories\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/66c129d83dd3f325a3b550eb1aa16891173ddfc4686361424206cd9a01311c89?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/66c129d83dd3f325a3b550eb1aa16891173ddfc4686361424206cd9a01311c89?s=96&d=mm&r=g\",\"caption\":\"Mohul Ghosh\"},\"url\":\"https:\/\/trak.in\/stories\/author\/mohul-ghosh\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"BSNL Unable To Issue New SIM, Reactivate SIM Since December 1 - Trak.in - Indian Business of Tech, Mobile &amp; Startups","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/trak.in\/stories\/bsnl-unable-to-issue-new-sim-reactivate-sim-since-december-1\/","og_locale":"en_US","og_type":"article","og_title":"BSNL Unable To Issue New SIM, Reactivate SIM Since December 1 - Trak.in - Indian Business of Tech, Mobile &amp; Startups","og_description":"State-run telecom operator BSNL has been unable to provide any SIM card-related services for the past four days, bringing all customer onboarding to a standstill since December 1. The outage has halted the issuance of new SIM cards and duplicate SIMs across the country, severely affecting both new users and existing subscribers who require replacements. [&hellip;]","og_url":"https:\/\/trak.in\/stories\/bsnl-unable-to-issue-new-sim-reactivate-sim-since-december-1\/","og_site_name":"Trak.in - Indian Business of Tech, Mobile &amp; Startups","article_published_time":"2025-12-07T06:41:56+00:00","article_modified_time":"2025-12-07T06:42:25+00:00","og_image":[{"width":1024,"height":554,"url":"https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/12\/Screenshot-2024-09-09-at-9.56.42-AM-1024x554-1.png","type":"image\/png"}],"author":"Mohul Ghosh","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Mohul Ghosh","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/trak.in\/stories\/bsnl-unable-to-issue-new-sim-reactivate-sim-since-december-1\/","url":"https:\/\/trak.in\/stories\/bsnl-unable-to-issue-new-sim-reactivate-sim-since-december-1\/","name":"BSNL Unable To Issue New SIM, Reactivate SIM Since December 1 - Trak.in - Indian Business of Tech, Mobile &amp; Startups","isPartOf":{"@id":"https:\/\/trak.in\/stories\/#website"},"primaryImageOfPage":{"@id":"https:\/\/trak.in\/stories\/bsnl-unable-to-issue-new-sim-reactivate-sim-since-december-1\/#primaryimage"},"image":{"@id":"https:\/\/trak.in\/stories\/bsnl-unable-to-issue-new-sim-reactivate-sim-since-december-1\/#primaryimage"},"thumbnailUrl":"https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/12\/Screenshot-2024-09-09-at-9.56.42-AM-1024x554-1.png","datePublished":"2025-12-07T06:41:56+00:00","dateModified":"2025-12-07T06:42:25+00:00","author":{"@id":"https:\/\/trak.in\/stories\/#\/schema\/person\/5092a7d2906e3f3c819643435477c2a7"},"breadcrumb":{"@id":"https:\/\/trak.in\/stories\/bsnl-unable-to-issue-new-sim-reactivate-sim-since-december-1\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/trak.in\/stories\/bsnl-unable-to-issue-new-sim-reactivate-sim-since-december-1\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/trak.in\/stories\/bsnl-unable-to-issue-new-sim-reactivate-sim-since-december-1\/#primaryimage","url":"https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/12\/Screenshot-2024-09-09-at-9.56.42-AM-1024x554-1.png","contentUrl":"https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/12\/Screenshot-2024-09-09-at-9.56.42-AM-1024x554-1.png","width":1024,"height":554},{"@type":"BreadcrumbList","@id":"https:\/\/trak.in\/stories\/bsnl-unable-to-issue-new-sim-reactivate-sim-since-december-1\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/trak.in\/stories\/"},{"@type":"ListItem","position":2,"name":"BSNL Unable To Issue New SIM, Reactivate SIM Since December 1"}]},{"@type":"WebSite","@id":"https:\/\/trak.in\/stories\/#website","url":"https:\/\/trak.in\/stories\/","name":"Trak.in - Indian Business of Tech, Mobile &amp; Startups","description":"Trak.in is a popular Indian Business, Technology, Mobile &amp; Startup blog featuring trending News, views and analytical take on Technology, Business, Finance, Telecom, Mobile, startups &amp; Social Media Space","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/trak.in\/stories\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/trak.in\/stories\/#\/schema\/person\/5092a7d2906e3f3c819643435477c2a7","name":"Mohul Ghosh","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/trak.in\/stories\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/66c129d83dd3f325a3b550eb1aa16891173ddfc4686361424206cd9a01311c89?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/66c129d83dd3f325a3b550eb1aa16891173ddfc4686361424206cd9a01311c89?s=96&d=mm&r=g","caption":"Mohul Ghosh"},"url":"https:\/\/trak.in\/stories\/author\/mohul-ghosh\/"}]}},"jetpack_featured_media_url":"https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/12\/Screenshot-2024-09-09-at-9.56.42-AM-1024x554-1.png","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/posts\/1303380","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/comments?post=1303380"}],"version-history":[{"count":1,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/posts\/1303380\/revisions"}],"predecessor-version":[{"id":1303389,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/posts\/1303380\/revisions\/1303389"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/media\/1303388"}],"wp:attachment":[{"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/media?parent=1303380"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/categories?post=1303380"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/tags?post=1303380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}