{"id":1302465,"date":"2025-11-14T10:17:28","date_gmt":"2025-11-14T04:47:28","guid":{"rendered":"https:\/\/trak.in\/stories\/?p=1302465"},"modified":"2025-11-14T10:17:59","modified_gmt":"2025-11-14T04:47:59","slug":"swiggy-fined-rs-2000-for-sending-176-grams-less-oranges","status":"publish","type":"post","link":"https:\/\/trak.in\/stories\/swiggy-fined-rs-2000-for-sending-176-grams-less-oranges\/","title":{"rendered":"Swiggy Fined Rs 2000 For Sending 176 Grams Less Oranges"},"content":{"rendered":"\n<p>The District Consumer Disputes Redressal Commission, Chandigarh, directed Swiggy Ltd and Instamart to pay Rs 2,000 as compensation to Raja Vikrant Sharma for delivering fewer oranges than ordered.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"463\" src=\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-14-101450.png\" alt=\"Swiggy Fined Rs 2000 For Sending 176 Grams Less Oranges\" class=\"wp-image-1302546\" srcset=\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-14-101450.png 480w, https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-14-101450-300x289.png 300w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Delivering a product in a quantity less than what was ordered is considered a deficiency in service.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Chandigarh Commission Orders Swiggy and Instamart to Pay Rs 2,000 for Short-Delivered Oranges<\/strong><\/h2>\n\n\n\n<p>The complainant, an advocate, placed an order on December 30, 2024, through Swiggy\u2019s Instamart, which <a href=\"https:\/\/www.tribuneindia.com\/news\/chandigarh\/swiggy-told-to-pay-rs-2000-over-short-delivery-of-oranges-to-panchkula-resident\/amp\">included <\/a>Nestle Classic Milk Chocolate and 1 kg of Nagpur oranges, paying a handling fee of Rs 28.61 for timely and damage-free delivery.<\/p>\n\n\n\n<p>Upon delivery, the orange packaging was torn, the net weight was only 824 gm instead of 1 kg, and no physical bill was provided.<\/p>\n\n\n\n<p>The complainant raised the issue with Swiggy Ltd but did not receive any response.<\/p>\n\n\n\n<p>The order was a gift for his maternal aunt in Shimla, and the issue caused him mental agony, disrupted travel plans, affected his health, added expenses, and created inconvenience.<\/p>\n\n\n\n<p>The act was identified as a deficiency in service and an unfair trade practice on the part of Swiggy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Swiggy Claims It Isn\u2019t Responsible, Serves Only as a Platform for Third-Party Sellers<\/strong><\/h2>\n\n\n\n<p>Swiggy opposed the complaint, stating it operates as an electronic platform connecting customers with third-party merchants and has no role in such issues.<\/p>\n\n\n\n<p>The commission reviewed a photograph showing the torn packaging and a net weight of 824 gm, confirming the shortfall from the promised 1 kg.<\/p>\n\n\n\n<p>The commission noted that the company\u2019s failure to address the grievance caused mental agony and inconvenience, especially as the items were intended as a gift.<\/p>\n\n\n\n<p>The commission ruled that delivering less than the ordered quantity constitutes a deficiency in service, making the company liable.<\/p>\n\n\n\n<p>Swiggy Ltd and Instamart were directed to pay Rs 2,000 as compensation for mental agony, harassment, and litigation costs.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The District Consumer Disputes Redressal Commission, Chandigarh, directed Swiggy Ltd and Instamart to pay Rs 2,000 as compensation to Raja Vikrant Sharma for delivering fewer oranges than ordered. Delivering a product in a quantity less than what was ordered is considered a deficiency in service. Chandigarh Commission Orders Swiggy and Instamart to Pay Rs 2,000 [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":1302546,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[21],"tags":[179],"class_list":["post-1302465","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-swiggy"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Swiggy Fined Rs 2000 For Sending 176 Grams Less Oranges - Trak.in - Indian Business of Tech, Mobile &amp; Startups<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trak.in\/stories\/swiggy-fined-rs-2000-for-sending-176-grams-less-oranges\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Swiggy Fined Rs 2000 For Sending 176 Grams Less Oranges - Trak.in - Indian Business of Tech, Mobile &amp; Startups\" \/>\n<meta property=\"og:description\" content=\"The District Consumer Disputes Redressal Commission, Chandigarh, directed Swiggy Ltd and Instamart to pay Rs 2,000 as compensation to Raja Vikrant Sharma for delivering fewer oranges than ordered. 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