{"id":1295410,"date":"2025-05-23T12:08:47","date_gmt":"2025-05-23T06:38:47","guid":{"rendered":"https:\/\/trak.in\/stories\/?p=1295410"},"modified":"2025-05-23T12:12:36","modified_gmt":"2025-05-23T06:42:36","slug":"both-drivers-customers-will-pay-if-ride-is-cancelled-in-maharashtra","status":"publish","type":"post","link":"https:\/\/trak.in\/stories\/both-drivers-customers-will-pay-if-ride-is-cancelled-in-maharashtra\/","title":{"rendered":"Customer Will Get Upto Rs 100 If Ola, Uber Driver Cancels Ride In Maharashtra"},"content":{"rendered":"\n<p>In a landmark decision, the Maharashtra government on <strong>May 21, 2025<\/strong>, issued a <strong>government resolution (GR)<\/strong> formalising its long-awaited <strong>aggregator policy<\/strong> for app-based cab services like <strong>Ola, Uber, and Rapido<\/strong>. The policy, aimed at bringing accountability and consistency to the booming ride-hailing sector, includes strict guidelines on pricing, cancellations, service quality, and driver training.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"496\" src=\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/05\/Ola-Uber-Ride-1.jpg\" alt=\"Customer Will Get Upto Rs 100 If Ola, Uber Driver Cancels Ride In Maharashtra\" class=\"wp-image-1295424\" srcset=\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/05\/Ola-Uber-Ride-1.jpg 1000w, https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/05\/Ola-Uber-Ride-1-300x149.jpg 300w, https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/05\/Ola-Uber-Ride-1-768x381.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">New Cancellation Penalties: No More Last-Minute Backouts<\/h3>\n\n\n\n<p>To curb last-minute cancellations and improve commuter trust:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Drivers<\/strong> cancelling after accepting a ride will be penalised <strong>\u20b9100 or 10% of the fare<\/strong>, whichever is lower. This will be <strong>credited to the rider<\/strong>.<\/li>\n\n\n\n<li><strong>Passengers<\/strong> cancelling without a valid reason must pay <strong>\u20b950 or 5% of the fare<\/strong>, whichever is lower. This will be <strong>passed on to the driver<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p>This is intended to <strong>discourage casual cancellations<\/strong> and ensure reliability in service delivery.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Surge Pricing &amp; Discounts Get Capped<\/h3>\n\n\n\n<p>The policy also seeks to protect customers from <strong>exploitative pricing<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Base fare<\/strong> must match rates set by the <strong>Regional Transport Authority (RTA)<\/strong> for <a href=\"https:\/\/www.punekarnews.in\/booked-a-ride-and-cancelled-you-may-be-fined-maharashtras-new-policy-for-ola-uber\/#:~:text=Conversely%2C%20if%20a%20passenger%20cancels,passed%20on%20to%20the%20driver.&amp;text=The%20new%20rules%20also%20bring,market%20flexibility%20with%20consumer%20protection.\">regular taxis and autos.<\/a><\/li>\n\n\n\n<li><strong>Surge pricing<\/strong> capped at <strong>1.5x the base fare<\/strong> during peak hours.<\/li>\n\n\n\n<li><strong>Discounts during low demand<\/strong> limited to <strong>25% of the base fare<\/strong>.<\/li>\n\n\n\n<li>A <strong>minimum fare<\/strong> will apply for rides <strong>under 3 km<\/strong>.<\/li>\n\n\n\n<li>Drivers are entitled to <strong>at least 80%<\/strong> of the fare paid by riders.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">App Standards, Driver Training &amp; Grievance Redressal Now Mandatory<\/h3>\n\n\n\n<p>To ensure a <strong>safer and more standardised experience<\/strong>, the policy mandates:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All bookings to be done via a <strong>dedicated mobile app or website<\/strong> meeting state safety and tech standards.<\/li>\n\n\n\n<li>A <strong>grievance redressal system<\/strong> to handle complaints from both riders and drivers effectively.<\/li>\n\n\n\n<li><strong>Mandatory training<\/strong> for drivers via authorised institutions, enhancing <strong>service quality and safety awareness<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">What It Means for Commuters and Drivers<\/h3>\n\n\n\n<p>For <strong>commuters<\/strong>, expect <strong>fairer fares, fewer cancellations<\/strong>, and better app-based service quality.<\/p>\n\n\n\n<p>For <strong>drivers<\/strong>, while stricter rules apply, the policy ensures <strong>better earning transparency<\/strong> and <strong>passenger accountability<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Final Thoughts<\/h3>\n\n\n\n<p>This aggregator policy could <strong>set a precedent for other states<\/strong> grappling with the rapid expansion of app-based transport. With its focus on transparency, fairness, and safety, Maharashtra aims to <strong>balance tech-enabled innovation with commuter rights and driver welfare<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In a landmark decision, the Maharashtra government on May 21, 2025, issued a government resolution (GR) formalising its long-awaited aggregator policy for app-based cab services like Ola, Uber, and Rapido. The policy, aimed at bringing accountability and consistency to the booming ride-hailing sector, includes strict guidelines on pricing, cancellations, service quality, and driver training. New [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":1295424,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[21],"tags":[336,111],"class_list":["post-1295410","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-ola","tag-uber"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Will Get Upto Rs 100 If Ola, Uber Driver Cancels Ride In Maharashtra - Trak.in - Indian Business of Tech, Mobile &amp; Startups<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trak.in\/stories\/both-drivers-customers-will-pay-if-ride-is-cancelled-in-maharashtra\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Will Get Upto Rs 100 If Ola, Uber Driver Cancels Ride In Maharashtra - Trak.in - Indian Business of Tech, Mobile &amp; Startups\" \/>\n<meta property=\"og:description\" content=\"In a landmark decision, the Maharashtra government on May 21, 2025, issued a government resolution (GR) formalising its long-awaited aggregator policy for app-based cab services like Ola, Uber, and Rapido. 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