{"id":1293559,"date":"2025-04-14T07:04:22","date_gmt":"2025-04-14T01:34:22","guid":{"rendered":"https:\/\/trak.in\/stories\/?p=1293559"},"modified":"2025-04-14T07:09:13","modified_gmt":"2025-04-14T01:39:13","slug":"air-india-crew-downgrades-1st-class-passenger-then-sleeps-on-that-seat","status":"publish","type":"post","link":"https:\/\/trak.in\/stories\/air-india-crew-downgrades-1st-class-passenger-then-sleeps-on-that-seat\/","title":{"rendered":"Air India Crew Downgrades 1st Class Passenger, Then Sleeps On That Seat!"},"content":{"rendered":"\n<p>A recent incident on an Air India flight from Chicago to Delhi has triggered outrage and renewed criticism over the airline\u2019s service quality. A passenger claimed she was forced out of her business class seat under the pretext of a technical snag\u2014only to later witness the crew occupying those same seats for rest.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"465\" src=\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/04\/ify.png\" alt=\"\" class=\"wp-image-1293570\" srcset=\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/04\/ify.png 1000w, https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/04\/ify-300x140.png 300w, https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/04\/ify-768x357.png 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Seat Downgrade Citing \u201cTechnical Snag\u201d<\/h3>\n\n\n\n<p>The passenger shared her <a href=\"https:\/\/www.telegraphindia.com\/india\/air-india-crew-downgrades-passenger-from-business-class-then-uses-seats-to-sleep-report\/cid\/2093792\">experience<\/a> with aviation blog <em>View from the Wing<\/em>, alleging she was informed at the boarding gate that her business class seat would not recline due to a fault. Air India offered her two economy seats as compensation, which she refused. On boarding, she discovered that her seat only had a broken tray table\u2014not a reclining issue as claimed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Crew Spotted Sleeping in Business Class<\/h3>\n\n\n\n<p>Midway through the long-haul flight, the woman reportedly saw several crew members using the very business class rows passengers were asked to vacate. Blankets were pulled out, and the seats were cleared before takeoff. \u201cThis is the same seat they were pushing me to vacate. Now they\u2019re using it to sleep,\u201d she stated.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Questionable Reassignment Forms and Repeated Behavior<\/h3>\n\n\n\n<p>The passenger also pointed out that the reassignment form given to her had a glaring typo (\u201cthat thee is a technical issue\u201d) and a pre-filled flight number\u2014suggesting the practice might be common.<\/p>\n\n\n\n<p>She said the same scenario played out on her return flight, where another business class passenger was asked to downgrade using an identical form and reason. In both instances, business class seats remained empty for passengers and were later used by the crew.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Air India Under Fire Again<\/h3>\n\n\n\n<p>Air India has yet to respond to the allegations. The incident comes amid ongoing scrutiny of the airline\u2019s service and old aircraft. The Chicago\u2013Delhi route is among Air India\u2019s longest and still uses aging planes pending refurbishment.<\/p>\n\n\n\n<p>Despite ambitious plans under Tata Group ownership\u2014including a record aircraft order and fleet modernization\u2014frequent reports like this underscore the wide gap between Air India\u2019s promised transformation and the current passenger experience.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A recent incident on an Air India flight from Chicago to Delhi has triggered outrage and renewed criticism over the airline\u2019s service quality. A passenger claimed she was forced out of her business class seat under the pretext of a technical snag\u2014only to later witness the crew occupying those same seats for rest. Seat Downgrade [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":1293570,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[21],"tags":[7575,225],"class_list":["post-1293559","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-1st-class","tag-air-india"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Air India Crew Downgrades 1st Class Passenger, Then Sleeps On That Seat! - Trak.in - Indian Business of Tech, Mobile &amp; Startups<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trak.in\/stories\/air-india-crew-downgrades-1st-class-passenger-then-sleeps-on-that-seat\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Air India Crew Downgrades 1st Class Passenger, Then Sleeps On That Seat! - Trak.in - Indian Business of Tech, Mobile &amp; Startups\" \/>\n<meta property=\"og:description\" content=\"A recent incident on an Air India flight from Chicago to Delhi has triggered outrage and renewed criticism over the airline\u2019s service quality. A passenger claimed she was forced out of her business class seat under the pretext of a technical snag\u2014only to later witness the crew occupying those same seats for rest. 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