{"id":1293117,"date":"2025-04-05T08:55:32","date_gmt":"2025-04-05T03:25:32","guid":{"rendered":"https:\/\/trak.in\/stories\/?p=1293117"},"modified":"2025-04-05T08:56:05","modified_gmt":"2025-04-05T03:26:05","slug":"sbi-will-deploy-agentic-ai-for-customer-care","status":"publish","type":"post","link":"https:\/\/trak.in\/stories\/sbi-will-deploy-agentic-ai-for-customer-care\/","title":{"rendered":"SBI Will Deploy &#8216;Agentic&#8217; AI For Customer Care"},"content":{"rendered":"\n<p>State Bank of India (SBI), the country&#8217;s largest public sector bank, is embracing <em>agentic AI<\/em> to enhance both employee productivity and customer service. Unlike traditional bots, agentic AI can independently process requests, recommend solutions, and even complete transactions\u2014functioning like a digital relationship manager.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"541\" src=\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/04\/Screenshot-2025-04-05-at-8.54.36\u202fAM-1024x541.png\" alt=\"\" class=\"wp-image-1293126\" srcset=\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/04\/Screenshot-2025-04-05-at-8.54.36\u202fAM-1024x541.png 1024w, https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/04\/Screenshot-2025-04-05-at-8.54.36\u202fAM-300x159.png 300w, https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/04\/Screenshot-2025-04-05-at-8.54.36\u202fAM-768x406.png 768w, https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/04\/Screenshot-2025-04-05-at-8.54.36\u202fAM-1536x812.png 1536w, https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/04\/Screenshot-2025-04-05-at-8.54.36\u202fAM-2048x1082.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Employee-First Rollout<\/strong><br>Speaking at a Microsoft event, Nitin Chugh, Deputy Managing Director at SBI, <a href=\"https:\/\/timesofindia.indiatimes.com\/business\/india-business\/sbi-to-deploy-agentic-ai-for-customer-service\/articleshow\/119951201.cms\">confirmed<\/a> the bank\u2019s plan to first deploy agentic AI for internal use before rolling it out to customers. The move is part of a broader tech strategy focused on generative AI to improve decision-making and service quality.<\/p>\n\n\n\n<p><strong>AI Chatbots Already in Action<\/strong><br>SBI has already launched two AI-powered tools:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Deceased Account Settlement Chatbot<\/strong>: Assists staff in managing queries related to deceased customers with scenario-based resolutions aligned to internal SOPs.<\/li>\n\n\n\n<li><strong>askSBI Chatbot<\/strong>: A GenAI tool that helps employees solve complex business problems without relying on manual documentation, improving internal efficiency.<\/li>\n<\/ul>\n\n\n\n<p><strong>Cloud-First, Secure-by-Design<\/strong><br>To support its AI initiatives, SBI is shifting to a hybrid cloud model that combines its private Meghdoot cloud with Microsoft Azure. This setup ensures both scalability and robust data protection.<\/p>\n\n\n\n<p><strong>High ROI from AI in BFSI Sector<\/strong><br>According to an IDC survey commissioned by Microsoft, the BFSI sector sees the highest returns from generative AI, with a nearly <strong>5x ROI<\/strong> for every dollar spent\u2014significantly higher than the 3.4x industry average.<\/p>\n\n\n\n<p>SBI\u2019s AI-powered future may soon redefine how millions of Indians experience banking\u2014faster, smarter, and more intuitive than ever before.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.linkedin.com\/pulse\/agentic-ai-revolutionizing-financial-services-amit-ranjan-oeo2c\">Image Source<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>State Bank of India (SBI), the country&#8217;s largest public sector bank, is embracing agentic AI to enhance both employee productivity and customer service. Unlike traditional bots, agentic AI can independently process requests, recommend solutions, and even complete transactions\u2014functioning like a digital relationship manager. Employee-First RolloutSpeaking at a Microsoft event, Nitin Chugh, Deputy Managing Director at [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":1293126,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[22],"tags":[7493],"class_list":["post-1293117","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology","tag-agentic-ai"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>SBI Will Deploy &#039;Agentic&#039; AI For Customer Care - Trak.in - Indian Business of Tech, Mobile &amp; Startups<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trak.in\/stories\/sbi-will-deploy-agentic-ai-for-customer-care\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SBI Will Deploy &#039;Agentic&#039; AI For Customer Care - Trak.in - Indian Business of Tech, Mobile &amp; Startups\" \/>\n<meta property=\"og:description\" content=\"State Bank of India (SBI), the country&#8217;s largest public sector bank, is embracing agentic AI to enhance both employee productivity and customer service. Unlike traditional bots, agentic AI can independently process requests, recommend solutions, and even complete transactions\u2014functioning like a digital relationship manager. Employee-First RolloutSpeaking at a Microsoft event, Nitin Chugh, Deputy Managing Director at [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/trak.in\/stories\/sbi-will-deploy-agentic-ai-for-customer-care\/\" \/>\n<meta property=\"og:site_name\" content=\"Trak.in - Indian Business of Tech, Mobile &amp; Startups\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-05T03:25:32+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-05T03:26:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2025\/04\/Screenshot-2025-04-05-at-8.54.36\u202fAM-1024x541.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"541\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Mohul Ghosh\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mohul Ghosh\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/trak.in\/stories\/sbi-will-deploy-agentic-ai-for-customer-care\/\",\"url\":\"https:\/\/trak.in\/stories\/sbi-will-deploy-agentic-ai-for-customer-care\/\",\"name\":\"SBI Will Deploy 'Agentic' AI For Customer Care - Trak.in - Indian Business of Tech, Mobile &amp; 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