{"id":1287827,"date":"2024-11-30T12:01:48","date_gmt":"2024-11-30T06:31:48","guid":{"rendered":"https:\/\/trak.in\/stories\/?p=1287827"},"modified":"2024-11-30T12:15:53","modified_gmt":"2024-11-30T06:45:53","slug":"rs-1-lakh-penalty-on-railways-vendor-for-selling-water-bottle-at-rs-20","status":"publish","type":"post","link":"https:\/\/trak.in\/stories\/rs-1-lakh-penalty-on-railways-vendor-for-selling-water-bottle-at-rs-20\/","title":{"rendered":"Rs 1 Lakh Penalty On Railways Vendor For Selling Water Bottle At Rs 20"},"content":{"rendered":"\n<p>A catering service has been fined Rs 1 lakh by Indian Railways for overcharging passengers on board the Pooja SF Express. This was imposed after a vendor charged Rs 20 for a bottle of Rail Neer, which is priced at Rs 15. The incident highlights the Indian Railways\u2019 commitment to addressing passenger grievances promptly and enforcing fair pricing policies.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2024\/11\/Untitled-design-2-3-1280x720-2-1024x576.jpg\" alt=\"Rs 1 Lakh Penalty On Railways Vendor For Selling Water Bottle At Rs 20\" class=\"wp-image-1287980\" srcset=\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2024\/11\/Untitled-design-2-3-1280x720-2-1024x576.jpg 1024w, https:\/\/trak.in\/stories\/wp-content\/uploads\/2024\/11\/Untitled-design-2-3-1280x720-2-300x169.jpg 300w, https:\/\/trak.in\/stories\/wp-content\/uploads\/2024\/11\/Untitled-design-2-3-1280x720-2-768x432.jpg 768w, https:\/\/trak.in\/stories\/wp-content\/uploads\/2024\/11\/Untitled-design-2-3-1280x720-2.jpg 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Rail Passenger Complaint Sparks Action<\/strong><\/p>\n\n\n\n<p>This incident saw the light of the day when a passenger in the 3rd AC economy class recorded a video of the vendor charging extra for bottled water. In the video, lasting 1 minute and 47 seconds, the passenger questioned the vendor, who nonchalantly justified the overcharge, stating he needed to earn a living. After purchasing the bottle, the passenger immediately filed a complaint using the railway helpline number 139.<\/p>\n\n\n\n<p>A representative from the catering service soon refunded the overcharged <a href=\"https:\/\/economictimes.indiatimes.com\/news\/india\/viral-video-passenger-calls-139-to-complain-about-overcharging-rs-5-for-water-bottle-railways-orders-refund-fines-caterer-rs-1-lakh\/articleshow\/115645294.cms?from=mdr\">Rs 5 to the passenger<\/a>. The passenger also urged the vendor to return the extra amount to other passengers in the coach.<\/p>\n\n\n\n<p><strong>Fine Imposed to Uphold Pricing Policy<\/strong><\/p>\n\n\n\n<p>Post this, Indian Railways later confirmed the imposition of a Rs 1 lakh fine on the catering service. The letter, shared in the video, reiterated the railways&#8217; zero-tolerance stance on overcharging and unethical practices. This swift action serves as a warning to all vendors to adhere to pricing rules strictly.<\/p>\n\n\n\n<p>Kudos to the passenger who reported this issue and if you in case find yourself in his shoes, below are the steps that you can follow to file a complaint with Indian railways.<\/p>\n\n\n\n<p><strong>Steps to File a Complaint with Indian Railways<\/strong><\/p>\n\n\n\n<p>It is through multiple platforms that the grievances can be reported by passengers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Helpline Number: Dial 139 to lodge complaints.<\/li>\n\n\n\n<li>Online Portal: Submit details via the Indian Railways website.<\/li>\n\n\n\n<li>RailMadad: Use the grievance form to file and track complaints.<\/li>\n\n\n\n<li>SMS: Send a complaint to 91-9717680982.<\/li>\n\n\n\n<li>Security Issues: For security-related matters, call 182.<\/li>\n<\/ul>\n\n\n\n<p>Indian Railways\u2019 prompt action in this case reflects its dedication to ensuring passenger satisfaction and maintaining ethical service standards on board.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A catering service has been fined Rs 1 lakh by Indian Railways for overcharging passengers on board the Pooja SF Express. This was imposed after a vendor charged Rs 20 for a bottle of Rail Neer, which is priced at Rs 15. The incident highlights the Indian Railways\u2019 commitment to addressing passenger grievances promptly and [&hellip;]<\/p>\n","protected":false},"author":26,"featured_media":1287980,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[21,135],"tags":[136,6612],"class_list":["post-1287827","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","category-indian-railways","tag-indian-railways","tag-water-bottle"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Rs 1 Lakh Penalty On Railways Vendor For Selling Water Bottle At Rs 20 - Trak.in - Indian Business of Tech, Mobile &amp; Startups<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trak.in\/stories\/rs-1-lakh-penalty-on-railways-vendor-for-selling-water-bottle-at-rs-20\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rs 1 Lakh Penalty On Railways Vendor For Selling Water Bottle At Rs 20 - Trak.in - Indian Business of Tech, Mobile &amp; Startups\" \/>\n<meta property=\"og:description\" content=\"A catering service has been fined Rs 1 lakh by Indian Railways for overcharging passengers on board the Pooja SF Express. This was imposed after a vendor charged Rs 20 for a bottle of Rail Neer, which is priced at Rs 15. The incident highlights the Indian Railways\u2019 commitment to addressing passenger grievances promptly and [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/trak.in\/stories\/rs-1-lakh-penalty-on-railways-vendor-for-selling-water-bottle-at-rs-20\/\" \/>\n<meta property=\"og:site_name\" content=\"Trak.in - Indian Business of Tech, Mobile &amp; Startups\" \/>\n<meta property=\"article:published_time\" content=\"2024-11-30T06:31:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-30T06:45:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2024\/11\/Untitled-design-2-3-1280x720-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rohit Kulkarni\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rohit Kulkarni\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/trak.in\/stories\/rs-1-lakh-penalty-on-railways-vendor-for-selling-water-bottle-at-rs-20\/\",\"url\":\"https:\/\/trak.in\/stories\/rs-1-lakh-penalty-on-railways-vendor-for-selling-water-bottle-at-rs-20\/\",\"name\":\"Rs 1 Lakh Penalty On Railways Vendor For Selling Water Bottle At Rs 20 - Trak.in - Indian Business of Tech, Mobile &amp; 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