{"id":1286696,"date":"2024-10-24T16:01:07","date_gmt":"2024-10-24T10:31:07","guid":{"rendered":"https:\/\/trak.in\/stories\/?p=1286696"},"modified":"2024-10-24T16:01:30","modified_gmt":"2024-10-24T10:31:30","slug":"swiggy-zomato-hike-platform-fees-to-rs-10-days-before-diwali","status":"publish","type":"post","link":"https:\/\/trak.in\/stories\/swiggy-zomato-hike-platform-fees-to-rs-10-days-before-diwali\/","title":{"rendered":"Swiggy, Zomato Hike Platform Fees To Rs 10, Days Before Diwali"},"content":{"rendered":"\n<p>Just days before the Diwali celebrations, Swiggy and Zomato\u2014the two biggest food delivery platforms in India\u2014have both raised their platform fees to \u20b910 per order. This unexpected move has sparked outrage among customers, many of whom are already dealing with rising prices for vegetables, groceries, and food items.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"587\" src=\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2024\/10\/Screenshot-2024-10-24-at-3.53.05\u202fPM-1024x587.png\" alt=\"Swiggy, Zomato Hike Platform Fees To Rs 10, Days Before Diwali\" class=\"wp-image-1286698\" srcset=\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2024\/10\/Screenshot-2024-10-24-at-3.53.05\u202fPM-1024x587.png 1024w, https:\/\/trak.in\/stories\/wp-content\/uploads\/2024\/10\/Screenshot-2024-10-24-at-3.53.05\u202fPM-300x172.png 300w, https:\/\/trak.in\/stories\/wp-content\/uploads\/2024\/10\/Screenshot-2024-10-24-at-3.53.05\u202fPM-768x440.png 768w, https:\/\/trak.in\/stories\/wp-content\/uploads\/2024\/10\/Screenshot-2024-10-24-at-3.53.05\u202fPM.png 1236w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Zomato\u2019s fee increase came on October 23, while Swiggy followed suit a day later, adding to the frustration of users who now have to pay more for each order, irrespective of any subscription memberships like Zomato Gold. The <a href=\"https:\/\/www.livemint.com\/companies\/news\/swiggy-zomatos-rs-10-platform-fee-hike-before-diwali-leaves-netizens-fuming-what-is-the-logic-11729751267545.html\">timing<\/a> of these price hikes, just before one of India\u2019s biggest festivals, has left customers feeling the pinch.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Customer Backlash: Social Media Flooded with Complaints<\/strong><\/h3>\n\n\n\n<p>The simultaneous fee hikes have not gone down well with users, many of whom took to social media to voice their frustrations. A flood of complaints emerged on X (formerly Twitter), with one user expressing how vegetable and food prices were already at an all-time high, and the platform fees have added another burden. The user also pointed out that Swiggy charges for delivery, packaging, GST, and now an additional platform fee, urging others to join the movement to #CancelSwiggy.<\/p>\n\n\n\n<p>Meanwhile, popular fin-fluencer Ravisutanjani shared his dismay by tracing how food delivery services began with free delivery and are now inundated with charges. His post on X highlighted the ever-growing list of fees that users must pay, including the new platform fee, further frustrating customers.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>From Free Delivery to Multiple Fees: A Growing Trend<\/strong><\/h3>\n\n\n\n<p>Both Swiggy and Zomato, once known for offering free delivery and discounts, have steadily increased their fees over the past year. Zomato introduced its platform fee in August 2023 at \u20b92 per order, which then increased to \u20b94 by January 2024, and is now at \u20b910. Swiggy, which previously charged \u20b96 for platform fees, has now matched Zomato\u2019s hike to \u20b910.<\/p>\n\n\n\n<p>What\u2019s more concerning for customers is that these charges are non-negotiable. Whether or not users subscribe to premium memberships like Zomato Gold, the platform fees apply to all, leaving little room for cost-saving opportunities during the festive season.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Conclusion: A Festive Letdown for Food Delivery Users<\/strong><\/h3>\n\n\n\n<p>The festive season is typically a time for indulgence and convenience, with customers relying on food delivery services to meet their needs. However, the simultaneous fee hikes by Swiggy and Zomato have dampened the festive spirit for many. As users contend with rising costs across the board, these platform fee increases have added an extra financial burden that has left customers feeling disillusioned.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Just days before the Diwali celebrations, Swiggy and Zomato\u2014the two biggest food delivery platforms in India\u2014have both raised their platform fees to \u20b910 per order. This unexpected move has sparked outrage among customers, many of whom are already dealing with rising prices for vegetables, groceries, and food items. Zomato\u2019s fee increase came on October 23, [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":1286698,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[21],"tags":[2314,179,671],"class_list":["post-1286696","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-platform-fees","tag-swiggy","tag-zomato"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Swiggy, Zomato Hike Platform Fees To Rs 10, Days Before Diwali - Trak.in - Indian Business of Tech, Mobile &amp; Startups<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trak.in\/stories\/swiggy-zomato-hike-platform-fees-to-rs-10-days-before-diwali\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Swiggy, Zomato Hike Platform Fees To Rs 10, Days Before Diwali - Trak.in - Indian Business of Tech, Mobile &amp; Startups\" \/>\n<meta property=\"og:description\" content=\"Just days before the Diwali celebrations, Swiggy and Zomato\u2014the two biggest food delivery platforms in India\u2014have both raised their platform fees to \u20b910 per order. This unexpected move has sparked outrage among customers, many of whom are already dealing with rising prices for vegetables, groceries, and food items. 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