{"id":1283133,"date":"2024-07-06T09:18:55","date_gmt":"2024-07-06T03:48:55","guid":{"rendered":"https:\/\/trak.in\/stories\/?p=1283133"},"modified":"2024-07-06T09:20:51","modified_gmt":"2024-07-06T03:50:51","slug":"rs-5-lakh-penalty-on-airtel-for-harrassing-customer-over-unpaid-bills","status":"publish","type":"post","link":"https:\/\/trak.in\/stories\/rs-5-lakh-penalty-on-airtel-for-harrassing-customer-over-unpaid-bills\/","title":{"rendered":"Rs 5 Lakh Penalty On Airtel For Harrassing Customer Over Unpaid Bills"},"content":{"rendered":"\n

The Delhi State Consumer Disputes Redressal Commission (SCDRC) recently upheld a \u20b95 lakh penalty<\/a> imposed on Airtel for harassing a customer with phone calls and disconnecting his services over unpaid dues, despite the amount having been duly paid. <\/p>\n\n\n\n

\"Rs<\/figure>\n\n\n\n

The case, [Bharti Airtel Limited V. Jasmeet Singh Puri (Deceased)], involved Airtel\u2019s failure to provide adequate services and subsequent harassment of a customer.<\/p>\n\n\n\n

Negligence and Harassment<\/h4>\n\n\n\n

A coram of State Commission President Dr. Justice Sangita Dhingra Sehgal and Judicial Member Pinki noted that Airtel was negligent and used its position to harass the customer. Airtel’s appeal against the district consumer forum\u2019s 2014 ruling was dismissed by the SCDRC on July 1, 2023. The commission upheld the fine for deficiency in service.<\/p>\n\n\n\n

Incident Details<\/h4>\n\n\n\n

In March 2013, the customer purchased internet and landline services from Airtel and paid the due amount of \u20b94,995 via cheque. Airtel claimed the cheque was dishonored and started harassing the customer with phone calls. The customer confirmed through bank statements that the payment had been credited to Airtel\u2019s account, but Airtel did not acknowledge it and disconnected the services in May 2013, demanding an additional payment of \u20b97,549.<\/p>\n\n\n\n

Consumer Complaint and Forum’s Decision<\/h4>\n\n\n\n

Aggrieved, the customer filed a complaint with the district consumer disputes redressal forum. Despite providing evidence of the payment, Airtel continued harassing the customer. The district forum, in September 2014, found Airtel\u2019s conduct unacceptable and ordered the company to pay \u20b95 lakhs as punitive compensation, with \u20b93 lakhs to the customer and \u20b92 lakhs to the State Consumer Welfare Fund.<\/p>\n\n\n\n

Commission\u2019s Findings<\/h4>\n\n\n\n

The SCDRC, while dismissing Airtel\u2019s appeal, noted that Airtel did not provide evidence of any inquiry into the customer’s complaints. Moreover, Airtel failed to stop the harassment even after receiving multiple complaints from the customer. The commission found Airtel\u2019s actions to be a clear deficiency in service and upheld the district forum\u2019s decision.<\/p>\n","protected":false},"excerpt":{"rendered":"

The Delhi State Consumer Disputes Redressal Commission (SCDRC) recently upheld a \u20b95 lakh penalty imposed on Airtel for harassing a customer with phone calls and disconnecting his services over unpaid dues, despite the amount having been duly paid. The case, [Bharti Airtel Limited V. Jasmeet Singh Puri (Deceased)], involved Airtel\u2019s failure to provide adequate services […]<\/p>\n","protected":false},"author":30,"featured_media":1283154,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[21],"tags":[296,450],"class_list":["post-1283133","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-airtel","tag-price-hike"],"acf":[],"yoast_head":"\nRs 5 Lakh Penalty On Airtel For Harrassing Customer Over Unpaid Bills - Trak.in - Indian Business of Tech, Mobile & Startups<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trak.in\/stories\/rs-5-lakh-penalty-on-airtel-for-harrassing-customer-over-unpaid-bills\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rs 5 Lakh Penalty On Airtel For Harrassing Customer Over Unpaid Bills - Trak.in - Indian Business of Tech, Mobile & Startups\" \/>\n<meta property=\"og:description\" content=\"The Delhi State Consumer Disputes Redressal Commission (SCDRC) recently upheld a \u20b95 lakh penalty imposed on Airtel for harassing a customer with phone calls and disconnecting his services over unpaid dues, despite the amount having been duly paid. The case, [Bharti Airtel Limited V. Jasmeet Singh Puri (Deceased)], involved Airtel\u2019s failure to provide adequate services […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/trak.in\/stories\/rs-5-lakh-penalty-on-airtel-for-harrassing-customer-over-unpaid-bills\/\" \/>\n<meta property=\"og:site_name\" content=\"Trak.in - Indian Business of Tech, Mobile & Startups\" \/>\n<meta property=\"article:published_time\" content=\"2024-07-06T03:48:55+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-06T03:50:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2024\/07\/Untitled-design-19-1280x720-1-1024x576-1280x720-1024x576-1280x720-1-1-1024x576-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"576\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mohul Ghosh\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mohul Ghosh\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/trak.in\/stories\/rs-5-lakh-penalty-on-airtel-for-harrassing-customer-over-unpaid-bills\/\",\"url\":\"https:\/\/trak.in\/stories\/rs-5-lakh-penalty-on-airtel-for-harrassing-customer-over-unpaid-bills\/\",\"name\":\"Rs 5 Lakh Penalty On Airtel For Harrassing Customer Over Unpaid Bills - Trak.in - Indian Business of Tech, Mobile & Startups\",\"isPartOf\":{\"@id\":\"https:\/\/trak.in\/stories\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/trak.in\/stories\/rs-5-lakh-penalty-on-airtel-for-harrassing-customer-over-unpaid-bills\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/trak.in\/stories\/rs-5-lakh-penalty-on-airtel-for-harrassing-customer-over-unpaid-bills\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2024\/07\/Untitled-design-19-1280x720-1-1024x576-1280x720-1024x576-1280x720-1-1-1024x576-1.jpg\",\"datePublished\":\"2024-07-06T03:48:55+00:00\",\"dateModified\":\"2024-07-06T03:50:51+00:00\",\"author\":{\"@id\":\"https:\/\/trak.in\/stories\/#\/schema\/person\/5092a7d2906e3f3c819643435477c2a7\"},\"breadcrumb\":{\"@id\":\"https:\/\/trak.in\/stories\/rs-5-lakh-penalty-on-airtel-for-harrassing-customer-over-unpaid-bills\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/trak.in\/stories\/rs-5-lakh-penalty-on-airtel-for-harrassing-customer-over-unpaid-bills\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/trak.in\/stories\/rs-5-lakh-penalty-on-airtel-for-harrassing-customer-over-unpaid-bills\/#primaryimage\",\"url\":\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2024\/07\/Untitled-design-19-1280x720-1-1024x576-1280x720-1024x576-1280x720-1-1-1024x576-1.jpg\",\"contentUrl\":\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2024\/07\/Untitled-design-19-1280x720-1-1024x576-1280x720-1024x576-1280x720-1-1-1024x576-1.jpg\",\"width\":1024,\"height\":576},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/trak.in\/stories\/rs-5-lakh-penalty-on-airtel-for-harrassing-customer-over-unpaid-bills\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/trak.in\/stories\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Rs 5 Lakh Penalty On Airtel For Harrassing Customer Over Unpaid Bills\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/trak.in\/stories\/#website\",\"url\":\"https:\/\/trak.in\/stories\/\",\"name\":\"Trak.in - Indian Business of Tech, Mobile & Startups\",\"description\":\"Trak.in is a popular Indian Business, Technology, Mobile & Startup blog featuring trending News, views and analytical take on Technology, Business, Finance, Telecom, Mobile, startups & Social Media Space\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/trak.in\/stories\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/trak.in\/stories\/#\/schema\/person\/5092a7d2906e3f3c819643435477c2a7\",\"name\":\"Mohul Ghosh\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/trak.in\/stories\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/66c129d83dd3f325a3b550eb1aa16891173ddfc4686361424206cd9a01311c89?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/66c129d83dd3f325a3b550eb1aa16891173ddfc4686361424206cd9a01311c89?s=96&d=mm&r=g\",\"caption\":\"Mohul Ghosh\"},\"url\":\"https:\/\/trak.in\/stories\/author\/mohul-ghosh\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Rs 5 Lakh Penalty On Airtel For Harrassing Customer Over Unpaid Bills - Trak.in - Indian Business of Tech, Mobile & Startups","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/trak.in\/stories\/rs-5-lakh-penalty-on-airtel-for-harrassing-customer-over-unpaid-bills\/","og_locale":"en_US","og_type":"article","og_title":"Rs 5 Lakh Penalty On Airtel For Harrassing Customer Over Unpaid Bills - Trak.in - Indian Business of Tech, Mobile & Startups","og_description":"The Delhi State Consumer Disputes Redressal Commission (SCDRC) recently upheld a \u20b95 lakh penalty imposed on Airtel for harassing a customer with phone calls and disconnecting his services over unpaid dues, despite the amount having been duly paid. The case, [Bharti Airtel Limited V. Jasmeet Singh Puri (Deceased)], involved Airtel\u2019s failure to provide adequate services […]","og_url":"https:\/\/trak.in\/stories\/rs-5-lakh-penalty-on-airtel-for-harrassing-customer-over-unpaid-bills\/","og_site_name":"Trak.in - Indian Business of Tech, Mobile & Startups","article_published_time":"2024-07-06T03:48:55+00:00","article_modified_time":"2024-07-06T03:50:51+00:00","og_image":[{"width":1024,"height":576,"url":"https:\/\/trak.in\/stories\/wp-content\/uploads\/2024\/07\/Untitled-design-19-1280x720-1-1024x576-1280x720-1024x576-1280x720-1-1-1024x576-1.jpg","type":"image\/jpeg"}],"author":"Mohul Ghosh","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Mohul Ghosh","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/trak.in\/stories\/rs-5-lakh-penalty-on-airtel-for-harrassing-customer-over-unpaid-bills\/","url":"https:\/\/trak.in\/stories\/rs-5-lakh-penalty-on-airtel-for-harrassing-customer-over-unpaid-bills\/","name":"Rs 5 Lakh Penalty On Airtel For Harrassing Customer Over Unpaid Bills - Trak.in - Indian Business of Tech, Mobile & Startups","isPartOf":{"@id":"https:\/\/trak.in\/stories\/#website"},"primaryImageOfPage":{"@id":"https:\/\/trak.in\/stories\/rs-5-lakh-penalty-on-airtel-for-harrassing-customer-over-unpaid-bills\/#primaryimage"},"image":{"@id":"https:\/\/trak.in\/stories\/rs-5-lakh-penalty-on-airtel-for-harrassing-customer-over-unpaid-bills\/#primaryimage"},"thumbnailUrl":"https:\/\/trak.in\/stories\/wp-content\/uploads\/2024\/07\/Untitled-design-19-1280x720-1-1024x576-1280x720-1024x576-1280x720-1-1-1024x576-1.jpg","datePublished":"2024-07-06T03:48:55+00:00","dateModified":"2024-07-06T03:50:51+00:00","author":{"@id":"https:\/\/trak.in\/stories\/#\/schema\/person\/5092a7d2906e3f3c819643435477c2a7"},"breadcrumb":{"@id":"https:\/\/trak.in\/stories\/rs-5-lakh-penalty-on-airtel-for-harrassing-customer-over-unpaid-bills\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/trak.in\/stories\/rs-5-lakh-penalty-on-airtel-for-harrassing-customer-over-unpaid-bills\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/trak.in\/stories\/rs-5-lakh-penalty-on-airtel-for-harrassing-customer-over-unpaid-bills\/#primaryimage","url":"https:\/\/trak.in\/stories\/wp-content\/uploads\/2024\/07\/Untitled-design-19-1280x720-1-1024x576-1280x720-1024x576-1280x720-1-1-1024x576-1.jpg","contentUrl":"https:\/\/trak.in\/stories\/wp-content\/uploads\/2024\/07\/Untitled-design-19-1280x720-1-1024x576-1280x720-1024x576-1280x720-1-1-1024x576-1.jpg","width":1024,"height":576},{"@type":"BreadcrumbList","@id":"https:\/\/trak.in\/stories\/rs-5-lakh-penalty-on-airtel-for-harrassing-customer-over-unpaid-bills\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/trak.in\/stories\/"},{"@type":"ListItem","position":2,"name":"Rs 5 Lakh Penalty On Airtel For Harrassing Customer Over Unpaid Bills"}]},{"@type":"WebSite","@id":"https:\/\/trak.in\/stories\/#website","url":"https:\/\/trak.in\/stories\/","name":"Trak.in - Indian Business of Tech, Mobile & Startups","description":"Trak.in is a popular Indian Business, Technology, Mobile & Startup blog featuring trending News, views and analytical take on Technology, Business, Finance, Telecom, Mobile, startups & Social Media Space","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/trak.in\/stories\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/trak.in\/stories\/#\/schema\/person\/5092a7d2906e3f3c819643435477c2a7","name":"Mohul Ghosh","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/trak.in\/stories\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/66c129d83dd3f325a3b550eb1aa16891173ddfc4686361424206cd9a01311c89?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/66c129d83dd3f325a3b550eb1aa16891173ddfc4686361424206cd9a01311c89?s=96&d=mm&r=g","caption":"Mohul Ghosh"},"url":"https:\/\/trak.in\/stories\/author\/mohul-ghosh\/"}]}},"jetpack_featured_media_url":"https:\/\/trak.in\/stories\/wp-content\/uploads\/2024\/07\/Untitled-design-19-1280x720-1-1024x576-1280x720-1024x576-1280x720-1-1-1024x576-1.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/posts\/1283133","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/comments?post=1283133"}],"version-history":[{"count":2,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/posts\/1283133\/revisions"}],"predecessor-version":[{"id":1283157,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/posts\/1283133\/revisions\/1283157"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/media\/1283154"}],"wp:attachment":[{"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/media?parent=1283133"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/categories?post=1283133"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/trak.in\/stories\/wp-json\/wp\/v2\/tags?post=1283133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}