{"id":1279281,"date":"2024-02-22T15:52:47","date_gmt":"2024-02-22T10:22:47","guid":{"rendered":"https:\/\/trak.in\/stories\/?p=1279281"},"modified":"2024-02-22T15:53:07","modified_gmt":"2024-02-22T10:23:07","slug":"apple-not-liable-to-find-your-lost-iphone-even-if-you-have-theft-insurance-supreme-court","status":"publish","type":"post","link":"https:\/\/trak.in\/stories\/apple-not-liable-to-find-your-lost-iphone-even-if-you-have-theft-insurance-supreme-court\/","title":{"rendered":"Apple Not Liable To Find Your Lost iPhone, Even If You Have Theft Insurance: Supreme Court"},"content":{"rendered":"\n

\u201cApple India is not obligated to track stolen iPhones using their unique identity numbers,\u201d said the Supreme Court of India in a ruling recently.<\/p>\n\n\n\n

\"Apple<\/figure>\n\n\n\n

Lost iPhone Is Not Apple\u2019s Responsibility<\/strong><\/p>\n\n\n\n

This decision seems to overturn an earlier directive by the Odisha State Consumer Commission, which had placed this responsibility on Apple, a media report<\/a> highlighted.<\/p>\n\n\n\n

The story started when a consumer in Odisha had purchased an iPhone with theft insurance.<\/p>\n\n\n\n

 Lateron he  reported it stolen to both the police and Apple India, as per the report.<\/p>\n\n\n\n

The report mentioned that the consumer expected Apple to take action and track the device.<\/p>\n\n\n\n

However, Apple wasn\u2019t obligated to do that.<\/p>\n\n\n\n

So, the Apple user filed a complaint which resulted in a District Consumer Forum ruling in their favor. <\/p>\n\n\n\n

In response Apple again appealed the District Consumer Forum\u2019s decision.<\/p>\n\n\n\n

Further, the Consumer Forum stated that, as the manufacturer, Apple was obligated to use the phone’s unique identifier to track its location in its ruling.<\/p>\n\n\n\n

In response Apple argued against being forced to act as a law enforcement agency and went ahead and appealed to the Supreme Court.<\/p>\n\n\n\n

Not A Law Enforcing Agency For Recovering Lost Products<\/strong><\/p>\n\n\n\n

While acknowledging Apple’s compensation<\/p>\n\n\n\n

to the consumer, the Supreme Court ultimately gave orders in the company\u2019s favor.<\/p>\n\n\n\n

Further stating that requiring them to track stolen phones was an \u201cunwarranted observation\u201d and not a part of their responsibility. <\/p>\n\n\n\n

Moreover, the apex court ordered the removal of the<\/p>\n\n\n\n

 contentious paragraph from the State Commission’s order, hence clarifying the limits of corporations’ obligations in such situations.<\/p>\n\n\n\n

During this hearing, a bench of Justices Vikram Nath and Satish Chandra Sharma allowed a plea by the mobile phone maker.<\/p>\n\n\n\n

They said, \u201c if such observations or directions are continued to remain, the petitioner-company would become a law enforcing agency of recovering lost products marketed by it.\u201d<\/p>\n\n\n\n

According to the counsel which represents Apple India Private Ltd, submitted that the respondent-complainant has been suitably compensated.<\/p>\n\n\n\n

Adding, the grievance which still remained with the company is with regard to the paragraph by the state commission. <\/p>\n\n\n\n

\u200b\u200bThe commission said it was the duty of the company to take proper steps to trace the stolen mobile and the company failed to take immediate steps even after receipt of relevant documents from the complainant.<\/p>\n\n\n\n

Adding, “This amounts to a deficiency of service. It was the responsibility of the company to trace the stolen iPhone with the help of a unique identity number provided by it specifically for the purpose of stealing, missing and damage caused to iPhone.\u201d <\/p>\n","protected":false},"excerpt":{"rendered":"

\u201cApple India is not obligated to track stolen iPhones using their unique identity numbers,\u201d said the Supreme Court of India in a ruling recently. Lost iPhone Is Not Apple\u2019s Responsibility This decision seems to overturn an earlier directive by the Odisha State Consumer Commission, which had placed this responsibility on Apple, a media report highlighted. […]<\/p>\n","protected":false},"author":27,"featured_media":1279284,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[22],"tags":[55,279],"class_list":["post-1279281","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology","tag-apple","tag-iphone"],"acf":[],"yoast_head":"\nApple Not Liable To Find Your Lost iPhone, Even If You Have Theft Insurance: Supreme Court - Trak.in - Indian Business of Tech, Mobile & Startups<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trak.in\/stories\/apple-not-liable-to-find-your-lost-iphone-even-if-you-have-theft-insurance-supreme-court\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Apple Not Liable To Find Your Lost iPhone, Even If You Have Theft Insurance: Supreme Court - Trak.in - Indian Business of Tech, Mobile & Startups\" \/>\n<meta property=\"og:description\" content=\"\u201cApple India is not obligated to track stolen iPhones using their unique identity numbers,\u201d said the Supreme Court of India in a ruling recently. 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