{"id":1243410,"date":"2023-03-04T09:57:36","date_gmt":"2023-03-04T04:27:36","guid":{"rendered":"https:\/\/trak.in\/stories\/?p=1243410"},"modified":"2023-03-04T09:58:08","modified_gmt":"2023-03-04T04:28:08","slug":"axis-bank-takes-over-citi-bank-india-what-will-happen-to-30-lakh-citi-bank-customers-in-india-3600-employees","status":"publish","type":"post","link":"https:\/\/trak.in\/stories\/axis-bank-takes-over-citi-bank-india-what-will-happen-to-30-lakh-citi-bank-customers-in-india-3600-employees\/","title":{"rendered":"Axis Bank Takes Over Citi Bank India: What Will Happen To 30 Lakh Citi Bank Customers In India, 3600 Employees?"},"content":{"rendered":"\n<p>Axis Bank has announced the completion of the acquisition of Citigroup&#8217;s India consumer business from Citibank NA.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"465\" src=\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2023\/03\/Untitled-design-4-1.jpeg\" alt=\"Axis Bank Takes Over Citi Bank India: What Will Happen To 30 Lakh Citi Bank Customers In India, 3600 Employees?\" class=\"wp-image-1243431\" srcset=\"https:\/\/trak.in\/stories\/wp-content\/uploads\/2023\/03\/Untitled-design-4-1.jpeg 1000w, https:\/\/trak.in\/stories\/wp-content\/uploads\/2023\/03\/Untitled-design-4-1-300x140.jpeg 300w, https:\/\/trak.in\/stories\/wp-content\/uploads\/2023\/03\/Untitled-design-4-1-768x357.jpeg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p><strong>Deal size<\/strong><\/p>\n\n\n\n<p>The deal, announced in March 2022, has been closed for a cash consideration of $1.41 billion (Rs 11,630 crore) in one of the largest deals in the Indian financial services space.<\/p>\n\n\n\n<p>Now Axis Bank will handle all of Citibank&#8217;s existing and future consumer business in the country.<\/p>\n\n\n\n<p>It will help Axis close the <a href=\"https:\/\/www.ndtv.com\/business\/axis-bank-completes-acquisition-of-citibank-what-it-means-for-customers-3823806\">gap <\/a>with larger peers like ICICI Bank and HDFC Bank.<\/p>\n\n\n\n<p><strong>Background<\/strong><\/p>\n\n\n\n<p>After being announced in March 2022,the acquisition has taken almost a year to complete.<\/p>\n\n\n\n<p>Just days ago, Citibank took down its signboard from its landmark Kanak Building office in Kolkata&#8217;s Chowringhee road where the bank started its operations in India in 1902.<\/p>\n\n\n\n<p>In 2021, Citigroup announced its plans of leaving retail operations in 13 international consumer banking markets including India.<\/p>\n\n\n\n<p>It is now moving to wealth management and away from retail banking in places where it is small.<\/p>\n\n\n\n<p><strong>What the deal means for Axis Bank<\/strong><\/p>\n\n\n\n<p>On its website Axis Bank said that the acquisition of three million unique customers of Citibank in India will increase its presence in the key identified growth segments.<\/p>\n\n\n\n<p>Axis Bank&#8217;s cards balance sheet will grow by 57 per cent with addition of an additional 2.5 million Citibank cards.<\/p>\n\n\n\n<p>With the acquisition it now becomes one of the top three card businesses in the country.<\/p>\n\n\n\n<p>The acquisition will also transfer more than one million customers and an average salary of \u20b9 70,000 per month to Axis Bank, which will strengthen its salary business.<\/p>\n\n\n\n<p><strong>What will change for the customers?<\/strong><\/p>\n\n\n\n<p>Axis Bank said that Citibank&#8217;s customers will benefit from its augmented scale, larger geographical reach and width of products and offerings.<\/p>\n\n\n\n<p>Axis bank now brings seven offices, 21 branches and 499 ATMs across 18 cities in India under its aegis.<\/p>\n\n\n\n<p>Though both the banks have said the customers will not face any issues, reports claim they will have to once again undergo a Know Your Customer (KYC) routine.<\/p>\n\n\n\n<p>However, to reduce inconvenience this process will be carried out in phases.<\/p>\n\n\n\n<p>It now has as many as 30 lakh unique customers of Citibank India, its seven offices, 21 branches, and 499 ATMs across 18 cities.<\/p>\n\n\n\n<p><strong>Regarding customer bank account details&nbsp;<\/strong><\/p>\n\n\n\n<p>From March 1, Citibank&#8217;s home and personal loan, credit card and insurance businesses will come under the control of Axis Bank.&nbsp;<\/p>\n\n\n\n<p>Bank account numbers, credit and debit card numbers, cheque books, and IFSC will remain unchanged.<\/p>\n\n\n\n<p><strong>Able to use Citibank&#8217;s existing products?<\/strong><\/p>\n\n\n\n<p>Existing Citi products, services, branches, ATMs, internet banking, and mobile app will remain functional as usual.<\/p>\n\n\n\n<p><strong>Regarding credit products<\/strong><\/p>\n\n\n\n<p>There will be no change in credit products structure.&nbsp;<\/p>\n\n\n\n<p>The fees, charges, billing cycle, payment due date and bill payment methods for credit cards will be the same.<\/p>\n\n\n\n<p>All standing Instructions with regards to loan payments, bill payments, or any other account transfer will also stay the same.<\/p>\n\n\n\n<p>Rewards points across both credit and debit cards would continue to accrue and remain available for use.<\/p>\n\n\n\n<p><strong>Citibank&#8217;s insurance policies?<\/strong><\/p>\n\n\n\n<p>For insurance policies availed via Citi, the policy number, product features and benefits, renewal dates will continue with no change.<\/p>\n\n\n\n<p>Citibank has surrendered its IRDAI licence and hence all requests related to insurance policies will be attended by Axis Bank.<\/p>\n\n\n\n<p><strong>Home loan account with Citi?<\/strong><\/p>\n\n\n\n<p>If the home loan is fully or partially disbursed and customers have consented to transfer it to Axis Bank, the same will be assigned to Axis Bank.<\/p>\n\n\n\n<p>Do note that there will be no changes in the terms and conditions of existing credit facilities.<\/p>\n\n\n\n<p><strong>Access to Axis Bank&#8217;s ATMs<\/strong><\/p>\n\n\n\n<p>There will be uninterrupted access to any Axis Bank ATM.<\/p>\n\n\n\n<p>Any charges currently applicable over and above free transactions at Citibank ATMs will be charged on transactions at Axis Bank ATMs as well.<\/p>\n\n\n\n<p><strong>Citigold \u2018Global Banking Privileges\u2019 for credit card customers<\/strong><\/p>\n\n\n\n<p>Citigold \u2018Global Banking Privileges,\u2019 however, are <a href=\"https:\/\/www.cnbctv18.com\/personal-finance\/axis-bank-citibank-deal-faq-what-happens-now-accounts-loans-credit-cards-atms-charges-customers-16066011.htm\">no <\/a>longer available.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Axis Bank has announced the completion of the acquisition of Citigroup&#8217;s India consumer business from Citibank NA. Deal size The deal, announced in March 2022, has been closed for a cash consideration of $1.41 billion (Rs 11,630 crore) in one of the largest deals in the Indian financial services space. Now Axis Bank will handle [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":1243431,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[21],"tags":[1016,1017],"class_list":["post-1243410","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-axis-bank","tag-citi-bank"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Axis Bank Takes Over Citi Bank India: What Will Happen To 30 Lakh Citi Bank Customers In India, 3600 Employees? - Trak.in - Indian Business of Tech, Mobile &amp; Startups<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trak.in\/stories\/axis-bank-takes-over-citi-bank-india-what-will-happen-to-30-lakh-citi-bank-customers-in-india-3600-employees\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Axis Bank Takes Over Citi Bank India: What Will Happen To 30 Lakh Citi Bank Customers In India, 3600 Employees? - Trak.in - Indian Business of Tech, Mobile &amp; Startups\" \/>\n<meta property=\"og:description\" content=\"Axis Bank has announced the completion of the acquisition of Citigroup&#8217;s India consumer business from Citibank NA. 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