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consumer
Indian middle class consumer | Growing young consumer of India | largest Consumers
Only 26 Percent Indian Shoppers Feel Price More Important Than Service
Indian Ecommerce Companies listen up – Contrary to popular belief, nearly half of Indian shoppers give more importance to customer service than product price according to latest Verint research.
The report released by Verint based on…
Govt Approves Free Trade LPG, Will Be Available In 5KG Cylinders At Retail Outlets!
I am sure at some point in your life you have faced problem with procurement of LPG Gas cylinders. Probably 99 percent of home cooking in urban India happens using LPG gas.
The problems are compounded if you relocate to a new place or…
How Urban & Rural Indians Spend Their Money [National Survey]
The National Sample Survey Office and Ministry of Statistics and Programme Implementation recently released some of the key indicators of household consumer expenditure in India and it makes for some interesting reading.
The NSSO…
Whatsapp, Flipkart, Vodafone Top Indian Consumers Mindshare [Nielsen]
According to Nielsen consumer rankings, Mobile Messaging App – Whatsapp, Online retailer – Flipkart, Telecom Operator – Vodafone and Mobile manufacturer – Nokia top the rankings that are based on consumer experience and popularity for urban…
Missing “Tazos”: A Customer Relationship Story
One area of business which always interested me is the lengths to which companies go to ensure patronage of their customers.
Quite often, companies are more than willing to shell out millions of dollars to not only woo new…
Comprehensive Indian Internet Usage Statistics [Report]
In a recent webcast titled “The Rise of India's Digital Consumer”, the director of ComScore, Kedar Gavane provided interesting insights into the growth of internet usage in India over the twelve months ending in July 2012. The…
7 Important documents of your life that you should organize
Just like how businesses depend on record management facilities, you too need to file and archive important personal, financial and other documents. They will be handy in times of uncertain situations like illness, disaster, robbery, death…
Developing a Proactive Strategy to Curb Counterfeiting and the Importance of Consumer Awareness
Figure this, nearly one-third of all the malaria-fighting drugs in the Southeast Asia region are fake or of bad quality. A perilous state of affairs that foretells the imminent washing out of our decade long fight against the disease. In…
Per Capita Consumption of Electricity in India [State-wise Chart]
Government of India recently released per capita consumption of Electricity in India and it makes for an an interesting reading. The State of Goa (2004.77 kWh) & Puducherry (1864.5 kWh) account for maximum per capita consumption…
India PC Market Share jumps 7.7%, Lenovo Tops!
Faster growth in semi-urban India is driving growth in the PC Market in India as it expanded by 7.7% in Q1 2012 over Q4 2012. Even as compared to the first quarter of 2011, shipments of PCs grew 3.5%. In the period January-March 2012, 26.3…
India’s Mobile Banking Adoption highest in World!
Mobile Banking has really caught up in India – according to recently conducted survey by ACI Worldwide, 76% of Indian mobile respondents used their mobiles for banking in last 6 months. This percentage is highest across the world.…
GoldSpot, Postman and Gaylords: 3 iconic brands that need to be brought back
In the history of Indian brands there have been many brands that have disappeared over a period of time. Some of them have disappeared for the right reasons but there are some that may need to be brought back. Here in this piece I want to…
Indian Railways to offer Wi-Fi on Trains, ISRO clears Satellite connectivity
Currently, tech savvy train commuters have only one option to access internet while travelling on trains in India – through their mobile handsets or by using a broadband stick that plugs into a USB drive. However we all know that getting a…
New Consumer centric Digital Cable TV regulations released by TRAI
Telecom Regulatory Authority of India yesterday released regulations for Digital Cable & Broadcasting services – and it should put smile of Television viewers. It also addresses many disputes between Cable Operators & Channel…
Microsoft is “Most Attractive Employer” in India [Randstad Survey]
Microsoft was ranked the Most Attractive Employer to work for in 2012 by Global HR services company Randstad. Microsoft has won this award 2nd year running! The survey by Randstad was conducted amongst a large audience of 8,500 respondents…
Why single view of the customer is a myth in India?
When I came back to India for good, I choose to settle down in Bangalore. One of the first things I did was to get a mobile connection and the service provider I choose was Air Tel. Now I have been an Airtel customer for 10 years and I am…
How Indian brands are using mystery shopping services
Mystery shopping has been around in India for almost a decade now. For the uninitiated, it is a method of market research used by corporates or smaller businesses as a metric for the quality of their products and services, usually within…
Wow! Indians most willing to donate to Wikipedia…
This is one news that has made me really happy - According to the study published by Wikimedia, Indians have expressed strongest desire to donate to Wikipedia. Over 42% of Indians are willing to donate as compared to 33% Americans.…
UIDAI Phase III Approved & Funded – 20 Cr. Aadhaar cards to be released by March!
Its nice to see that UIDAI is not only back on tracks, but they are now aggressively setting targets to achieve. Here is a statement released by Government yesterday, The Cabinet Committee on Unique Identification Authority of India…
Letter to Sachin Bansal : CEO/Founder, Flipkart.com
Arun’s Note: I have been a regular customer of Flipkart for over couple of years now and have had pleasant experiences with them in 9 out of 10 transactions I have conducted. I had one real bad experience (about a year back), when it came…