To make it easier for users to book auto rides, a new service called ‘Jugnoo Bot’ was launched by the auto-aggregator company. The service will allow people to book an auto ride on Jugnoo’s app, Facebook Messenger app, Jugnoo’s Facebook Page and Desktop Facebook Chat.
If Messenger could integrate payments on its app, booking an auto cannot be a huge task. This will allow Jugnoo to expand its reach amongst consumers and also improve user experience, for those using Messenger.
Samar Singla, Founder and CEO – Jugnoo, said, “There are many people who like to keep their mobile phones clutter-free and just keep some basic apps. Jugnoo Bot is for such people, where they can easily book autos using their Facebook account, making the process more conversational.”
How to book an auto ride on Messenger?
It is a very simple process. All you have to do is type a text message in the Messenger app or tap on the ‘Book-a-ride’ button to book an auto-rickshaw. Jugnoo user’s details will be authenticated using the person’s Facebook account itself and the user will not have to open the Jugnoo app at all. However, for this to work, you will need to have Jugnoo app installed on your smartphone.
Once the button is tapped or message is sent, the user can share his/her location through Messenger to book an auto from a nearby area. Jugnoo will confirm the fare with the customer before authentication and will share the ride details once the user accepts.
When it comes to auto, Jugnoo is definitely one of the bigger players in its category, a segment it tapped when everyone was running after cab-aggregation. Through a simple integration into the Facebook Messenger app, a user can book a ride without opening the Jugnoo app. Messenger is probably used by everyone in a day-to-day basis and it makes sense to use it for booking rides.
The service uses AI based system, designed and developed in partnership with Fugu. There are a few other services that use Facebook Messenger and AI and this could pave way for other companies in India, to try out innovations and collaborations.