Order fulfillment is one of the major issues that Indian E-Commerce platforms face, especially small to medium sized ones!
While bigger platforms can afford to build and operate their own order fulfillment delivery network (like Flipkart), for most of the others, it is highly un-feasible. Infact, some of the larger platforms also do not venture into creating their own delivery network. Its expensive and probably takes away much of the focus from the core e-commerce business.
To address this need in the market, DTDC has launched Dotzot, India’s first Pan-India Delivery Network exclusively for Indian E-Commerce sites. The service, if delivers as promised, can really play a pivotal role in growth of E-Commerce in India.
With Dotzot logistics service, e-commerce providers will be able to deliver products to their customers more cost-effectively and focus on growing and retaining their existing customer base.
What Dotzot offers to Ecommerce Companies
Being a DTDC company, Dotzot already has a delivery coverage of over 8000 pin-codes and 2300 cities in India, which will allow e-commerce companies to ship their products to nearly every nook and corner of India.
Dotzot has 3 different variations which E-Commerce companies can offer to their customers – Express, Economy and Premium services. DotZot Express service is for customers who need the product on-time (generally within 2-3 days). DotZot Economy service will offer best rates while Dotzot premium will offer services like same day or next morning delivery at higher costs.
In addition to this, Dotzot will also take care of entire return & exchange delivery of products, where products that need to be returned will be picked up the same day from customer and delivered back to warehouse.
Dotzot also offers Collect on Delivery, where they will accept payment from customer on behalf of the e-commerce company and will settle with them on monthly reconciliation basis.
One of the reasons that many E-Commerce companies (especially the medium & larger sized) will be thrilled with DotZot service is because they also offer warehousing services where DotZot can store the inventory, pick and ship the product where and when the E-Commerce company wants it.
Overall, I think, Dotzot is addressing a REAL pressing need of Indian E-Commerce ecosystem – a reliable, cost-effective national logistics partner. Whether they are reliable, probably only time will tell!