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Dotzot.in: A Delivery Network for Indian E-commerce platforms!

Order fulfillment is one of the major issues that Indian E-Commerce platforms face, especially small to medium sized ones!

While bigger platforms can afford to build and operate their own order fulfillment delivery network (like Flipkart), for most of the others, it is highly un-feasible. Infact, some of the larger platforms also do not venture into creating their own delivery network. Its expensive and probably takes away much of the focus from the core e-commerce business.

To address this need in the market, DTDC has launched Dotzot, India’s first Pan-India Delivery Network exclusively for Indian E-Commerce sites. The service, if delivers as promised, can really play a pivotal role in growth of E-Commerce in India.

DotZot | Dotzot.in: A Delivery Network for Indian E commerce platforms!

With Dotzot logistics service, e-commerce providers will be able to deliver products to their customers more cost-effectively and focus on growing and retaining their existing customer base.

What Dotzot offers to Ecommerce Companies

Being a DTDC company, Dotzot already has a delivery coverage of over 8000 pin-codes and 2300 cities in India, which will allow e-commerce companies to ship their products to nearly every nook and corner of India.

Dotzot has 3 different variations which E-Commerce companies can offer to their customers – Express, Economy and Premium services. DotZot Express service is for customers who need the product on-time (generally within 2-3 days). DotZot Economy service will offer best rates while Dotzot premium will offer services like same day or next morning delivery at higher costs.

In addition to this, Dotzot will also take care of entire return & exchange delivery of products, where products that need to be returned will be picked up the same day from customer and delivered back to warehouse.

Dotzot also offers Collect on Delivery, where they will accept payment from customer on behalf of the e-commerce company and will settle with them on monthly reconciliation basis.

One of the reasons that many E-Commerce companies (especially the medium & larger sized) will be thrilled with DotZot service is because they also offer warehousing services where DotZot can store the inventory, pick and ship the product where and when the E-Commerce company wants it.

Overall, I think, Dotzot is addressing a REAL pressing need of Indian E-Commerce ecosystem – a reliable, cost-effective national logistics partner. Whether they are reliable, probably only time will tell!

Dotzot.in Ecommerce logistics Indian ecommerce growth Indian ecommerce sites logistics partner pan-India delivery
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About Arun Prabhudesai

Arun Prabhudesai is founder / chief editor at trak.in. He jumped the Entrepreneurship bandwagon in early 2008 after a long 13 year stint in I.T Industry. You can follow him on twitter @trakin and Facebook. Arun’s Google+ Profile

5 comments

  1. Dot zot service is as correctly mentioned above, it is pathetic, no contact numbers, no one to deliver. I wonder why e-commerce companies are using this service. They are utterly pathetic and highly irritating bunch of people with zero interest in service.

  2. Pathetic is the word for DotZot, Mr. Sanjay Kathuria you can just start new services, thats all you can do! execution is ZERO

  3. Dotzot service is pathetic… There is no customer care number on the website and they dont even bother to reply to your emails. My item was bagged on 27th of October from Jaipur. Today is 6th of November and i havent received it in Kolkata. The tracker says, the item has reached kolkata on 1st november. Does it take 6 days to deliver in the same city ? Overall, A company with such standards of delivery cannot survive without the loyalty of its customers. The least they could have a number where you can call them up !! Fail !

  4. I HAVE BOOKED A PRODUCT IN STARCJ ON 3RD AUGUST AND THEY HAD DISPATCHED IT ON 5TH AUGUST 2013 FOR WAGHODIA ROAD, VADODARA. I AM NOT ABLE TO GET THE LOCAL BRANCH OFFICE. BUT THE FUNNY THING IS THAT I HAVE NOT RECEIVED THE MATERIAL TILL DATE I.E. 13TH AUGUST. IF THE ORGANIZATION IS NEW THAN THEY WILL HAVE TO FULFILL THE COMMITMENT TO THE SERVICE PROVIDER AND ENJOYER, AFTER ALL THE CUSTOMER IS HEART OF BUSINESS. BUT THIS IS NOT APPLICABLE TO DOTZOT.

  5. Personal experience with DTDC has been very bad for us. We were trying to find any good courier service for OnlineThela.com. We approached them and they said they would come back to us. Finally, they didn’t come back. I hope now, DotZot is going to be good.

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