The Pune-based Center for Development of Advanced Computing (CDAC) has introduced an online gateway called the National e-Governance Service Delivery (NGSD) to facilitate and expedite services involving issuance of vital documents like passports, income-tax certificates, birth and death certificates, among others.
The objective of this gateway is to eliminate the time wasted in physically transferring documents between various departments during processing.
For example, in case of passport applications, it generally takes 6 to 8 weeks for document verification, police verification, and physical transfer of documents from Passport office to Police station and back after verification. However, with the NGSD a single point of contact the entire process will be done online, thereby cutting the entire time to less than a week.
Services offered by NGSD
- Issuance of Income & Caste Certificates
- Entire Passport procurement process including application, verification and delivery updates.
- Consumer Grievance redressal
- Trademark Verification
- Multiple licenses and clearances required to start a new business (e-Biz)
Will Citizens Benefit from Better e-Governance?
C-DAC is widely respected for its breakthrough projects in information technology solutions related to government services, and the new move seems promising enough to improve the experience for citizens.
Better computerization of services will reduce chances of fraud and graft. Since newer IT solutions go hand-in-hand with enhanced training of the involved helpers, citizens can expect more professional behavior.
Look at changes in the recent past – for example, the country-wide Passport Seva Kendra’s run by TCS have invited positive feedback from citizens about a more systematic approach.
However, at the same time, passport officials have expressed their frustration with the new methods.
The new mechanism from C-DAC is aimed at ensuring progress with very little data filled in by citizens, with more data obtained from national databases that record personal information. The data can be obtained from various sources, most notably the Unique ID database.
On the face of it, the C-DAC single-window solution looks set to shut the doors for questionable people obtaining access to government services. However, a chain is only as strong as its weakest link, and the new solution will work effectively only if supporting systems are glitch-free.