Fed-up! Why do they cause so much of inconvenience to the telecom subscribers? Since last 7 years that I’ve been using the mobile service of Vodafone, I’ve been summoned 3 times for the verification of subscriber data and relevant documents by the operator at their shop.
Each time my argument with their customer service department being why don’t they store my earlier submitted documents efficiently – in this highly digitized world. Well, no points for guessing about a trained reply that I receive from the other side saying,
“As per the DOT directive, telecom operators are bound to procure the verification details of the subscribers in order to demonstrate conformance with the standard.”
But, how many times of such gruesome data verification – twice, thrice…? Ultimately, I’ve to yield to their request in order to ensure that my old connection does not get disconnected over the next few days. The same could have led to even more inconvenience to re-activate it later.
According to the new draft norms, circulated by the telecom ministry, all mobile phone companies must re-verify the documents of 700-million cellular connections in the country in the name of enhanced security measures.
My question to the telecom regulator is – why don’t you enforce strict adherence of data verification standards on the service providers at the time of allotment – the point of sale – of new connections itself? And, of course, followed by efficient processing and storage of such data.
To top it up, in a new proposal by the government, the phone companies will now require to adopt a new delivery model wherein all new mobile connections need to be mailed separately for issuing SIM cards and the personal identification number to the customers.
Reasoning: Stringent norms for verification of mobile customers.
This reminds me of my experience with my bank while opening an Online Banking Account wherein I was separately mailed my online User id and passwords notifications at my mailing address.
Thus, the new norm, if ratified, will now require the telecom operators to dispatch the SIM cards and Pin numbers through postal services instead of selling it through retail outlets and franchisees that are currently engaged in this business.
Moreover, this proposal could prove detrimental to the growth of the industry – on account of huge losses in the revenue generation and inconvenience caused to the customers due to delay in the delivery time of the product. Further, the operators are likely to pass on the increased cost to the customer.
On the flip side, a feeling creeps in to my mind which says… the business of selling new connections (Read SIM cards) had become a bit too localized and ingrained into the system. The new SIM could be made available to the customers at the tap of a feet (like commonly consumed chana-kurmura), almost at every nook and corner of the street.
After all, such ease of availability of the new connections could pose security threat if the amenity is mis-used by the terror suspects.
Guys what are your view on this deceptive issue?