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Very soon mobile users can directly file complaint online to TRAI

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Are complaints to your mobile company going on deaf ears? Worry not – soon TRAI will be launching an online complaint management system where dissatisfied Indian Mobile users can directly file a complaint about their telecom service providers.

dissatisifed-phone-customer

Many of us cannot change our service providers due to our long standing numbers and Number Portability seems to just getting prolonged further and further – In this case, this new service will really be a boon to disgruntled mobile users.

The online forum will allow any customer to log on to this web-based system, maintained by TRAI, to register complaints, violations or any other grievance against their mobile operator. This independent platform will work on a real-time basis, implying that the operator in question will immediately get the complaint. [source]

Currently, mobile users who have internet access will be able to avail this facility, but for the rest of them, TRAI is also planning to launch a SMS based complaint system.

The online platform will go live from April 1st, 2010.

Do-Not-Call registry to be Scrapped

In another interesting move, TRAI is also planning to scrap the Do-Not-Call registry, as this service has been a total failure. Most of the users still receive calls from Tele-marketers (ask me, I am really fed up with them) even after registering with the Do-Not-Call registry.

Instead TRAI plans to setup only Do-Call registry where only the subscribed users who opt-in will get calls. I have doubts of its success as well !

  1. Gurvendra Singh says

    R.come has blocked my number without prior information now I can not able to get upc .how can I get upc because the company does not respond on on its helpline number.

  2. annu says

    Dearsir/madam,
    My mobile number is 8103548476. I have submitted all the documents required… my sim is deactivated. they say the reason that I have not submitted the documents required.
    I donot understand how a sim can be activated even before submitting the documents and if the I contact customer care …and speak to the team leader….the response I got from them is a request to please go and submit the documents once again at a location..i went there and tried to get my sim reactivated by producing documents once again in vain and they say that they donot accept any documents at that location…I donot understand how customer care can provide inaccurate solutions to people ..even repeated a complaint is logged .
    Please take care for me.
    Thanks
    anuruddh

  3. Gaurav says

    I am using a Reliance GSM Prepaid connection since so many years. Today i am facing the same problem which i was facing 5-6 months before.
    Automatically Reliance deduct amount from Main balance against VAS (Value Added Services) which i never use even i never heard about that services.
    After that when i called to customer care number i.e 198, my call connect to IVR machine but when i follow the instructions to talk to a Customer Care Executive, the IVR says- “Thanks for calling to Reliance” and call disconnect automatically by their side.
    Then i have to go to their City Main Office again and again because my nearest R World person says that we can’t do anything in this matter.
    Now Reliance moved their City Main Office to other place and nobody knows where it is..!
    Even the address or contact details are not available on Internet..!
    Today i received a message that
    “Amount Charged for VAS SMS Rs: 3.00
    Current Main Balance : Rs.xx.xx”
    Now where should i go for the same..!???

    Reliance, what are you doing..?
    Are you making money like this..???
    Return my money which you taken like this rubbish way..!

  4. sumalatha says

    Aircel is a cheating company pls don’t believe the msg they sending to u bcoz I was cheated by them ftt and data offer msg thy will send to s but that is not true for 67 rs 1gb data for 1month they messaged me it looks Gud offer so I recharged but I got only 670mb for 2days validity so only I’m saying Aircel is a fraud company

  5. SADANANDAN says

    Dear Sir
    The telecom and connected ISP activities were started in India so many years and back now upgraded to 3G. Recently GOVT has got huge amount thro auction selling to pvt ISPs. It should be the primary responsibility of the authorities concern d to make the system foolproof to the maximum extend possible.The system were very effectively implemented in other countries and it is very easy so to get good system as we are normally doing for implementing some new systems .It is not big a problem . But we known this is India the concern d authorities are the coterie of the big ISP companies. Now TRAI began to think about implementing a good system to register customer complaint .A bog joke indeed

  6. Ashraf Uddin Ansary says

    I am using two bsnl cellular number, both are DND registered. One is 9435002770 registered for DND dated 21st July, 2012 and another one is 9435002700 registered for DND dated 18th July, 2012. Both aare TRAI confirmed DND registration. For last 15 to 20 days , I am receiving some concurrent telemarketing sms to both of my numbers from a index number (sender) named as ” BV-ONMOBL. . Without my permission and knowledge, it has deducted my balance also mentioning as monthly subscription fees, the balance deduction message was from the sender 57171. This is for your information that I neither have activated nor have permitted anyone to activate such stupid and rubbish services to both of my numbers.
    Therefore, I request your concerned authority to take action against the service provider and enable me to reimburse the deducted amount to my mobile account. Please take strict action since both of my numbers are DND registered.
    Regards
    Md Ashraf Uddin Ansary
    [email protected], 9435002700

  7. Aniruddha says

    Hi
    i am idea cellular user no: 9891946812 for the past 9 years or so. i have been using idea internet pack of Rs. 98 and SMS pack of Rs 49 for past 3 months which gives 2GB (2048MB) internet and 500 local/ national sms for 1 month, (17 June – 16 July fixed)
    i was shocked to see my last bill 17 June – 16 July (fixed billing cycle) of Rs 5000 because of GPRS and sms
    i have used 60MB extra internet which was confirmed to me by customer care, idea office and also by the msgs sent to me showing that 60MB extra used. according to idea 2paise/kb are charged which should give my bill of Rs 1540 after ading plan charges , grps rent and sms rent.
    i have complaint about this to idea office , customer are continuously but no response came from their side.

    i advise everyone not to go for idea cellular even in your dreams, very bad experience with idea. customers are cheated.

  8. Shanti Sam says

    Value added service given (VODAFONE) that I didnot ask for and my money deducted….Icouldn’t even send SMS. They don’t cancel service even after we send multiple messages. This is not the first time. They just say sorry when we call…action shd be taken against these companies.

  9. ulagappan says

    Dear sir,

    I am ulagappan, i have using aircel number 9965341347 from 30.12.2006, i was recharge Rs.98 packet internet through aircel website on 15.04.2013 at 9.00AM.

    but i have recived message from aircel 675MB DATA for 21 days validity.but website is showing unlimited data for 30 days validity,i am attaching the screen shot of the page showing the 30 days validity. if you not able to provide 30 days validity, i request you to payback my amount of Rs.98.00

    i called the customer care number 198, but they are not taking complaint, senior team leader prbakaran was told if required you can complaint to trai.

    So, please check this matter and give me the positive reply.

  10. Mohit saxena says

    I am a tata docomo customer my number is 9993755922 .my balance is 28 rs.and deduction is 20rs.so please give me my balance. I am a college student tata docomo company will be a every month deduct my balance and other services activated. so I humble request please process this complaint.

  11. somashekarr says

    BSNL Bangalore they are looting people I called Bsnl Customer When My balance is getting deducted for no reason and told them to stop it.. they stopped the instant message of reminding the balance after getting cut.. These BSNL are looting people for sure.. I am getting money wasted for not doing nothing and not downloading anything . I am getting message from this 597971008….number about that link …Thanks and continue downloading … who owns this number..BSNL They are looting people.. I couldn’t toleration this.. dont know what to do…I am thinking of porting.. which is the better network.. who cares about my money…

    1. bharat rao says

      @somashekarr
      597971008 belongs to VAS scam company called Tesync Technology limited http://www.tesync.com/contact.htm
      They send you SMS about “Hot Babes” and if you open the SMS you will be charged for downloading Wallpapers, Videos, caller tunes, etc, see the website at http://wap.tesync.net/tesync/subs.jsp

      If you have BSNL Pre-paid mobile number send a no-charge SMS “VAS” (donot incude ” “) to 52271. You will receive reply by SMS from BSNL showing the deductions in your prepaid balance for the previous 15 days with the details of the charges and deductions.

      If you have BSNL Post-paid mobile number visit BSNL website at http://portalcc.bsnl.in/UsageDetails/aspxfiles/queryUsageDetails.aspx and enter the information of phone number and account number from your BSNL post-paid bill. You will see the information on the screen for the Unbilled usage and deductions in your account after the last paid bill.

      I hope TRAI will open a website where the mobile phone users can send the complaints about such scam companies.

      1. RIYA says

        I am also getting service msgs from this no. so how to stop getting this messages. And after few days 8 RS. is being charged . please give the solution for this problem

  12. Anindita Aich says

    Sir I have a mobile no-09046860838 of docomo service provider. I recharge this no of STV of Rs. 97 /- every month with benefit 1000 minute docomo to docomo and 300 minutes docomo to others. As per my regularity in this month I have recharge my no with Rs.97/- but free is not available. I inform c. care but they have told me that from in this month free are not available in your district, I ask her without any notice how can you stop this free.But the retailer has sell this voucher randomly.But my Rs.97/- has gone Please see the matter and inform tata docomo either give me the free or refund my money.
    AN EARLY ACTION IS HIGHLY APPRECIATED

    Anindita Aich
    09046890838

  13. Parveen Kumar says

    MY MOBILE NO. IS 9996007195. MY SERVICE PROVIDER COMPANY TATA DOCOMO CHARGED ME RS. 493 FOR USAGE OF 3G DATA SERVICE FOR A SINGLE SECOND. I HAVE MAKE MANY COMPLAINT. BUT THEIR IS NO SOLUTION. I VISIT THE LOCAL CUSTOMER CARE OFFICE TWO TIMES FOR SOLVING MY PROBLEM AND I ALSO VISIT TO LOCAL ACCOUNT HEAD MR. NEERAJ SHAMRA. HE DID NOT PROVIDE ME ANY SOLUTION.

    I ALSO TALK TO SENIOR OFFICERS OF TATA DOCOMO ON 23.06.2012 BUT THEY TOLD ME THAT HE WOULD PROVIDE SOLUTION IN NEXT TWO DAYS, BUT TILL DATE THEIR IS NO SOLUTION.

    IN END, FINALLY THEY CUT THE MY OUTGOING CALLS BUT THEIR IS NO SOULUTION

    PLEASE DO THE NEEDFUL.
    AN EARLY ACTION IS HIGHLY APPRECIATED

    PARVEEN
    M -9996007195

  14. yogendra says

    sir my no.9412963792 before one month they are cuting my money every week without my permisson.sir how can lodge complaint and f.i.r that service provider.

  15. Deepak Bhatnagar says

    I have migrated my no. 9425771113 (M.P.) from Idea Postpaid to Prepaid but from the activation date GPRS Services not activated yet. I lodged the complaints many times in idea but they are getting me a satisfactory reply. Pl. check and reply me. Idea Services is very bad its representatives talks to their costumer rudely also.

  16. mufaham says

    dear sir i am mufaham karnataka state bidar distic bidar taluka Baroor village.sir maine camon sense ki bath kaherahahu ye jo mobile opretors companies bahoth shatir hain kiyo ke a sab companies trai pe dipend hine lekin apne faide ke liye jab call rates badane ke liye rathorath rate badadethe haine jab ke TRAI NE YE ELAAN KAR DIYA HAINE KE 01 JUNE 2012 SE ROMING Charge na dena hoga lekin mobile companies ka kahena haine ke abhi tak unhe ordar nahi mila haine .mine ye chahata hu ke in per action liya jaye

  17. Moin Khan says

    mujhe 348 ke recharge main 4.5 gb net data dene ki baat hui thi magar mts ne nahi diya mera data card no.
    9667986147 hai mts is cheat company.

  18. neel kamal verma says

    mere tata docomo no.7275208345 par date 17.04.2012 ko rs.13.00 ka balence data usg ke nam par kat liya gaya.mericomplent par koi risponce nahi diya gaya.mane net ka koi option use nahi kiya. plese help me

  19. Neel Kamal Verma says

    mere tata docomo no.7275208345 par date 17.04.2012 ko rs.13.00 ka balence data usg ke nam par kat liya gaya.mericomplent par koi risponce nahi diya gaya.mane net ka koi option use nahi kiya. plese help me.

    1. Sudhir Tiwari says

      har jagah she khan jaise imandar log nahi hi sir .

  20. sundaram says

    I have an aircell connection. Despite making several complaints to aircel, I still keep getting calls from aircell Nos 1400010072, 1400090070, etc. In day i get seven or eight calls from these numbers advertising for dowlodaing songs etc. Will the agency take action to stop this nuisance as it keeps disturbuing at all times of the day and night. despite complaining to AIR CEL no action has been taken by them for the past three months.

  21. MUKESH KASERA says

    on 27.03.2012 I had received a message from MTS on my mobile no. 7877001295 that on recharge of Rs. 348 I will get data usages of 4.5 GB on my data card no 81049569526 with this messages on 27.03.12 I contacted MTS franchisee in Vidyadhar Nagar to get a confirmation I was advised to get it recharged on 28.03.2012 between 11 am to 5 pm from anywhere to get 4.5 GB data usages.On the same day I deposited Rs. 350/-with the franchisee and asked him to recharged my no 8104956926 on 28.03.2012. my MDN was recharged but I got only 512 mb data, then I contacted the Franchisee on the same day and he told me that this promotional data will be credited within 24 hours of recharge but it not happened. on 30.03.2012 at around 8 am I contacted on customer care no. 9667955955 at that time I was told that the data will be credited within 48 hours of recharge but again it not happened again I contacted on the same numbers at around 6.30 pm on 30.03.2012 at that time I was told that data will be credited with 72 hours of recharge that means everybody was getting it extended by 24 hours finally I told to lodge a complaint and a complaint no. MAR/60401 was given and told me that in next 14 working hours my complaint will be resolved. On 31.03.2012 I received a call that this promotional credited can not be given to me because it was not recharged from service camp and after a few seconds I got a message that your complaint no. MAR/60401 is closed. Now my complaint is that everybody who had attended the calls (I Have recording of all the calls) has never told me that because you have not recharged from service camp you can not get promotional balance.how to lodge a complaint against MTS to TRAI? If anyone can help me on this issue please guide me.
    my no. 7877001295 and my mail id is [email protected].

  22. m r venkayya shetty says

    sir
    i am using airtel connection since from launching at manvi (karnataka state) , from last 4 to 5 months airtel people are unwantedly reducing amount from our prepaid account without any facility used from their services, i did not give any permission to activate any service from them eventhough they are deducting money from our account. even we interacted with them but did responed to that .

    my airtel no 9845014490

  23. dr.sspal says

    my m.n.is 09935720568 of aircel he deducted balance without notice when we recharge plz.taken legal action

  24. dr.sspal says

    my m.n.is 09935720568 of aircel he deducted balance without notice when we recharge

  25. Shivakavi says

    Hey friends mee to also hv pblms wt tis bludy Airtel company……..kick out tis company,,,,

  26. Bharat Gautam says

    Sir
    my no. 9599372669-Etisalat
    after purchasing my new no. network was good

    but after one month
    network ki to dhajiya hi ud gyi h
    every time when i see my phone for signal their’s no signal
    i hv call’d customer Care
    but they are saying the problem is all geting to solve
    n they are also not giving me complaint no.

    i hv complaint many times but still no action is taken by them
    what to do…

  27. Samaresh says

    Sir, My mobaile is 9614759398 on aircel network. I have massage for power play two days rs10. When i enter that webside 10 rupee deduct from mainbalance and massage it will be auto renual after days. This game was not possible from my mobile. Next dayrs i call 198 and 121 for deactivation, they said it will be deactivated whith in 4 hours. Next day a massage came r10 has been deducted for power play renual. I call to 198 they said balance was dudected for powar play. l again request to him unsubcrib power play. He told me it will be unsubscrib but balance was not refundable. After one days again deducted balanbce rs10. Again call198 they said power play has been stopt but balance was not refundable. So i request to you return unplay game accunt balanace as soon as early possible

  28. Robin says

    Hello Uninor Team,

    I did MNP from Airtel to Uninor (Maharashatra) on Jan 18 2012 with all required formalities duely completed.

    My high concern is, from, day One i’m getting only One network bar of Uninor.

    I made complaints to 121 and 198 several times; but all in no-where.

    I even called and wrote written Emails to Maharashatra Nodal Office on [email protected]; but no one is helping.

    My office colleagues/clients friends/relatives are unable to connect me.

    In my office premises I get Zero or only One network bar.

    I’m highly frustrated with this network coverage.

    Pls help. My mobile number is 9730600838.

    Regards,
    Robin

  29. Gajanan Rajurwar says

    HI i am very irritated with the IDEA service center (Customer care service) and balance deducation and they don’t have any kind of the way to check the dedicated GPRS balance checking number so they are doing the fraud with customer . As i was called on the 121 /198 also contact with the nodal office but no one are taking the action and also they are not refunding the balance deducted amount.

  30. Deepak Raghuwanshi says

    Dear sir main Reliance ka user hoo mera no. 9826667002 main date 22-11-2011 se lagatar message sent kar raha hoo per mujhe port no. company se nahi mil raha hai jiski complaint bhi 3 bar ki ja chuki per koi jawab nahi aaya . company se mujhe relif kyo nahi mila complaint per vichar kiya jave . Deepak Raghuwanshi.

  31. Vijay Kumar says

    Dear Sir/Madam,,,

    Mera Mobile No. 9314290024 Reliance se Vodafone me MNP kar waya tha lekin abi tak nahi huha ….. Aaj mujhe ek months ho gaya h………. do bar mera code reject kar diya gaya h……… Reliance Customer Care per bat karne per Mujhe bar-bar yehe jawab mil raha ke 7 din/10 me ho jayaga……… lekin abi tak nahi hua h………. isly jald se jald isper processes kiya jaye……….

  32. Anowar Ali Sheikh says

    Dear Sir,

    Although ‘DND’ of Mob.9232769884 for TATA INDICOM against call/value

    added service from 03.8.2011,

    after recharge core balance is

    deducted regularly and value added services are going on…

    Nodal officer and others are

    notified seveal times but not

    responding positively till date.

    I recharge of Rs.20/- on 05.10.11.But it is matter of great sorrow that after some time, Rs.14/- are deducted in

    an unknown reason.Apne night

    clothes….luv mallicka from TM-Hunsms dtd.06.10.2011 at 12:28:30pm , Apne bedroom

    mein….luv mallicka from TM-Hunsms dtd.6.10.2011at 05:24:19pm and Apne partner ke saath….luv mallicka dtd.7.10.2011 at12:30:51pm.

    Kindly take n/a for refund of money or amount claimed Rs.

    5,00,000/(Five Lakh) only for compensation

    Thanking you

    Anowar Ali Sheikh

    Mob.:9232769884
    W.B.

  33. hemanth says

    This is compliant regarding vodafone n my num is 9986444444 this connection i am using 4m past 6 years now suddenly 4 months back they took swap simcard in cunigam road n guy who works thr name called mohammad and manjunath they deleted my database in siyaram n took swap in name of sunil after tat recently 21st sept agin they took swap sim in kamanahali branch without my knowledge then 27th sept agin i brought the my sim back but on 26th 1 day before they sent for porting n now its ringing but no 1 picking n i sure know tat inside som fucker in vodafone doing al this shit n vodafone workers are bastards

  34. Vinay says

    I am Vinay Eshwar. I had problem with Vodafone Company . Earlier i was using Vodafone number 9986990997. With this i was having plan of 199 rs / month, in which i was getting free calls and free sms . I had asked the Vodafone care center to activate Vodafone live on this number n 28th may, 2011 . But they had activated Vodafone Mobile connect on this number. In this plan they told me that i will be getting free usage of 2gb per month with rent of 99rs. As my credit limit was 1000rs. As i am unemployed i set my credit limit.

    I was quite ok on that time as for me it was easy to pay that amount . On 12th June my first bill was generated but it was of 249.00 rs so i had not crossed checked the usage of internet that time. Next month i am getting a bill of 82837 Rs. When i asked the Vodafone Care they replied this is correct. They are telling that if you take this package then your internet will be not comeing in credit limit.

    I told them that i had called for Vodafone Live not for Vodafone Mobile Connect but they had not listened to it.

    I was shocked on this as for a mobile usage it cant b possible. When i crossed check with my bill then i called again for getting enquiry about Vodafone Mobile connect which was activated on my number . Then they replied its a 2G plan in which you will be charged if you are keeping it on with 1p/ sec . I had gone to Vodafone care at Kormangla. There i had complained about this situation but still they are not going to listen and pay any attention to my request. Three times i had visited to Vodafone Care . First time they told that they will cross check . and following visit next week we spoke to manager regarding this bill. He told us that bill is still not generated from technical team (how can bill not be generated even after 3 weeks after my billing cycle).

    Third visit some recovery agent named Radhakrishna , to visit to Vodafone store Dairy circle, Bangalore. There we visited and spoke to person named Yogesh .

    We had few concerns:

    1. When my credit limit is set to thousand how can i get a bill of 82000.

    2. Why didn’t my service disconnected when it crossed my credit limit.

    3. Vodafone has not given any means to check my data usage ( GPRS ).

    4. Why the bill was not shown to me when i asked for it.

    5. Nor the bill was generating online.

    6. Every 5 sec there was a usage of 512 Kb

    7. In 15 days how can i use 10 GB data .

    When we raised these questions , we didn’t get proper response from them .

    They asked us to pay the bill on immediately , when we asked about more details they refused to give. and they house arrested us and was harassing from 6 pm to 12 am and forced us to do payment immediately. We wanted to take a legal opinion but they did not allow us to do so . So in the end we were (harassed ) forced to give post dated cheque of 80,000.00 . You can check the cctv footage .

    But we cancel the cheque (stop payment) as we didn’t get any evidence of the usage . So kindly help us on this issue.

    What are the further steps we can take now.

    Kindly do the needful being an unemployed person its not possible for me to clear such huge amount.

  35. d.k.varma says

    I use Reliance CDMA. My mobile no. is 9358618160. I have already sent messages to 1900 for porting my connection. I wanted to opt IDEA connection.But both times my request has not been accepted. When I contacted Reliance Customer Care, they say Papers and documents are missing.
    Please look into the matter and do the needful
    Dated 25th July, 2011 D.K.Varma

  36. Ajit Tiwari says

    Watch it

  37. sanjay kumar somani says

    sir,
    me idea mobile services ka bahut purana customer hu. mere mobile number
    +91-9887206730 he.

    mere mobile pr 18/04/02011 ko (iz-612345) ki taraf se msg aya ki “Unlimited local calls sabhi network pe sirf 1p/2 sec. (yaani 30 p/min) mein poore 60 din k liye. aaj hi Rs. 19 ka recharge kre. special offer sirf aaj manya hai”

    mene batayi gayi tarikh 18/04/2011 pr 19 Rs. ka recharge usi din karvaya tha. recharge karvane ke baad company ka msg aya k company ki taraf se (IZ-IMAGINE) Rs. 19 ke STV par aapko mila hey 60 din ke liye local pack.

    lakin recharge karane ke 1 mahine baad hi ye seva samapt ho gayi mujhe is recharge per 2 mahine ki jagah sirf 1 mahine ki hi validity di gayi maine is baare me company ke customer care executive or 198 per bhi baat kari lakin es babat mujhe koi satisfied jawab nahi diya gaya.

    so plz aapse requset he k is metter ko jald se jald solve kare

    .Ye complain kare huae mujhe 18 din ho gaye he lekin abhi tak bhi mera matter solve nahi kiga gaya he . idea company ke adhikari surjit singh ka phone jarur aya tha lekin abhi tak meri problem solved nahi ki gayi .vastav me idea ne meri life he badal di . idea ne mujhe pareshan kar ke rakh diya
    idea company ke adhikari mujhe bata de ki meri problem solve karange ya nahi anyatha mujhe dusra kadam uthana padega

    with regards

    sanjay somani
    bundi (rajasthan)
    mob. no. – +919887206730

  38. Tushar says

    I, tushar joshi, working in as an officer in a govt. Of gujarat. Here at our organization has provide us vodafone’s cug connection. I am using this company’s chargeble internet services since quite long. The charges are 10 paisa/10 kb. In my previous bill(I.E. April 2011) they had charged rs. 449 as an internet charge. When I get the bill I was shocked by the amount they have charged to me. I know my usage and I am quite particularly tracing the data which I use. It is almost max. 700 kb per day. I used the service for 5 days and they have charged me for the 44000kb.I had called their call centre’ executive and ask for the detail of my download. They said that we cant provide the history of downloading. So, the question is why customer pay for the charges if he DID not get the deatail? and more of that they repeatedly saying that what they are saying is right. Without providing the download history how can a customer believe the words of a company?

    the company has given me the deadline to solve the query but they failed to do the same for twice. And I had called them for three times and yet waiting for the reply.

    Cheater company

  39. sivakumar says

    Airtel fraud fraud. I’m using airtel 9952527536. Daily fraud airtel company activating different VAS and taking my balance.
    And also am not able to change my network. Three times tat fraud airtel rejected my port request. I want to change my n/w to idea.
    Many complaints filed in 121 and 198.
    Airtel stupid officers telling like Nokia 1100 mobile using frenzo chat application.
    But i don know how to use gprs in Nokia 1100 black & white mobile. Any one ans me how to use it

  40. siva says

    sir dth monthly pack rate very high.pls reform

  41. tariq says

    airtel ka 9001728556 mera number hai,mene 12may ko 9.54pm ko 21rs.ka recharz karwaya tha jo ki nighat pack hai,us k just 30rs.ka bi recharz karwaya,fir mene 11bje k baad call kya to mera sara balance khatam ho gya,mene 198 par bi cl kya koi jawab nahi de rahey h,or customer care wale call discanect kr dete hai,mera complen number cBdcc20513204053 hai,pls mujhe mera balance wapas krwaye
    pls inform its number 8233307432

  42. Ritesh says

    Airtel is fraud. i think we should kick airtel out of India.

  43. vijay kumar says

    I am vijay kumar and using reliance GSM of 8882732338.Customer care activates services without any request and IVR response.After contacting to customer they come on missbehaving and deactivate the services without refunding charged balance.On request to forward call to senior officer they put call on hold never farward the call.

  44. shrinivas arsola says

    No hearing on wrong deduction of balance & mental harassment caused by RELIANCE COMMUNICATION COMPANY
    Dear Sir,
    My self shrinivas arsola (9907461234), a customer of (SMART GSM, PRE PAID) since last 5 years , now i am facing the problem of deduction of amount from my balance without my concern from last few months. i had talked to customer care executives regarding this but they don’t told me the reason for dwduction.
    1. On 6th of April i had recharged my balance with of sum of 100/-, and on 7th of April 30/-Rs had been deducted from my balance (9907461234) without any reason. i want my deducted amount credited back to my account as soon as possible .and assure no such willful wrong deduction should be made in future.
    2. On 10/04/2011 afternoon again 20/- has been deducted from my balance without my concern.(9907461234)
    3. I am suffering form serious mental harassment by the conduct on company, as on emergency I was unable to contact to the persons I needed because of low balance.
    4. On 13/04/2011 I have received a call form the number (02230326200, 11:15am) from reliance customer care executive, they are blaming me that I had activated “reliance News” and other facilities which I had never did, I am using mobile set “NOKIA 1200” model which is black and white set which does not support any of the features about that company is telling, reliance customer care executives refuses to credit the deducted balance. .
    5. I am severely disappointed by the attitude of the Reliance company representatives towards customers. They had mind set for every illegal deduction they had done, they have to blame customers only.
    6. Sir this is not the matter of only 50/-, but the inconvenience that I suffered after deduction due to low balance that I can not able to do important call.
    7. Now what can I do and where do I go for justice, is customer will be looted every time in this country! Please guide me how can I get justice from consumer forum…

    Thanks
    (Shrinivas arsola)

  45. trilok chand kakani says

    dear sir,
    This is to inform that relaince is a fraudster co.,They have been regularly deducting balance from my account claiming that I’v activated some stupid services,though i have not.Even their customer care services are disgusting coz they do not provide any kind of relief instead they are hell bent on arguing with you..which is so utter nonsense.Please help me to get my balance back as soon as possible.I’ll be higly obliged to you.
    thank you
    regards,
    Mr.Trilok chand Kakani
    [email protected]
    Ph.no-8955159680
    dated-25-3-2011

  46. Shailesh Patil says

    hi, i am shailesh patil using tata docomo card since last 1 and half year..But docomo is totally fraud because they deduct my balance even when i havnt activated any service of them.. This happend with me two times..Just fake service given by them..They deduct the balance telling me that i had activated their service but its nt true at all.and also their customer care people didnt listen to my complaint totally and was talking rudly with me….s

  47. Sukhwant Singh says

    Dear Sir/Madam,

    This is my third email regarding the mobile number portability. Yesterday evening I again got an SMS message from 1901 number that Request Rejected by Donor due to: This subscriber has outstanding payments due. But, I already sent you the mail regarding my final bill payment in advance and no bill payment is pending.

    Kindly port out my number from idea to airtel and obligue.

    Thanks

    Sukhwant Singh,
    Mob: 9814069548
    Email: [email protected]
    Dated: 03/03/2011

    — On Tue, 3/1/11, Arvinder Rajput wrote:

    > From: Arvinder Rajput
    > Subject: Regarding MNP from IDEA to Airtel
    > To: [email protected]
    > Cc: [email protected], [email protected], [email protected]
    > Date: Tuesday, March 1, 2011, 6:02 PM
    > Dear Sir/Madam
    >
    > As per telephonic talk with Airtel Officer Ms. Narinder
    > Kaur on 25/02/2011. I again applied for Porting from idea to
    > airtel on 26/02/2011 and messege was received for porting at
    > 7:21pm. Today is 1/03/2011, but still i have not heard
    > from your office regarding the portability of my no. Further
    > to mention that i have already deposited the advance bill
    > amount for the month of March of my idea connection on
    > 01/03/2011.
    >
    > Kindly port out my number from idea to airtel and obligue.
    >
    > Thanks
    >
    > Sukhwant Singh,
    > Mob: 9814069548
    > Email: [email protected]
    > Dated: 01/03/2011
    >
    >
    >
    > — On Tue, 2/22/11, Arvinder Rajput
    > wrote:
    >
    > > From: Arvinder Rajput
    > > Subject: Regarding problem in MNP from Idea to Airtel
    > > To: [email protected]
    > > Cc: [email protected],
    > [email protected],
    > [email protected]
    > > Date: Tuesday, February 22, 2011, 7:56 PM
    > > Dear Sir/Madam,
    > >
    > > My Idea cellular Mobile No. is 9814069548, which is on
    > the
    > > name of GNDU Non Teaching Association (Sukhwant
    > Singh). I
    > > have been using this mobile no. for last twelve
    > years.
    > > I requested for MNP from Idea to Airtel after
    > generating a
    > > UPC Code (IP142394) on 17/02/2011 at 02:15pm. At that
    > time,
    > > my current outstanding balance was Rs. 178.26/-.So I
    > cleared
    > > all my dues and deposited the extra amount Rs. 300/-
    > on
    > > 19/02/2011 at 10:50am to Idea Cellular. My receipt no.
    > for
    > > this deposit of Rs. 300/- is AMF21R01/2860924 at
    > 10:50am.
    > > I got an SMS from the number 1901 that
    > > request for porting your mobile no. to Airtel has
    > been
    > > received & your application is in process on
    > dated
    > > 19/02/2011 at 04:12 pm. But today i.e. 22/02/2011 at
    > > 03:21pm, I again got an SMS message from 1901 number
    > that
    > > Request Rejected by Donor due to: This subscriber has
    > > outstanding payments due.
    > > Once again, I went to Idea Cellular on 22/02/2011 and
    > > checked my outstanding balance. It was in –ve figure
    > i.e.
    > > Rs. (-ve ) -120/-. Then I sent a message to 1900 for
    > porting
    > > and I got SMS message saying “you have already
    > generated a
    > > UPC IP142394 for your postpaid Mob No. 9814069548 on
    > > 17-FEB-11. Your current o/s is Rs. (-ve)
    > -120.64/-”.
    > > Today is 22/02/2011. As my billing cycle for the
    > idea
    > > postpaid no. starts from 1st of every month so, you
    > are
    > > requested to kindly look into the matter as early as
    > > possible and guide me to rectify the problem and
    > change my
    > > mobile operator before 28/02/2011.
    > >
    > > Hope any responsible person will sort out my problem.
    > >
    > > With Regards,
    > >
    > > Sukhwant Singh,
    > > Mob: 9814069548
    > > Email: [email protected]
    > > Dated: 22/02/2011

    1. Manoj vijayakumar says

      idea is a biggest Fraud company thank u so much for port out .

  48. manish j varma says

    i have applied for port out from airtel mumbai to idea mumbai, on 20th jan 11, & also on 3rd feb but till date they have not port me out, on my regural calls, i get an answer that its not possible as my cell number is life time register and they cannot be port out.(my cell is pre paid 9892608323) Please let me know what would be the best way to get the port out done. Manish J Varma

  49. PARVEZ AHMAD says

    parvez ahmad says:
    Your comment is awaiting moderation.

    February 20, 2011 at 9:25 pm
    parvez ahmad February 17, 2011 at 6:53 PM
    Airtel is not allowing its customers to switch to other operators of the fear of loosing its customers. i have applied for mnp on 24.1.2011 , i got the new sim of reliance
    and also i submitted my documents, after that i got the call from customer care about the reason for changing the operator to reliance , i said that its because airtel is costly as well as
    3g has not yet come in gorakhpur after that he said that they will reduce the call rates as well as sms for me . i rejected that offer and said that i will switch to reliance after that
    its been 15 days that they have not done any mnp and i called around 50 times to customer care where i got the following response from them
    1. WHY DO YOU WANT TO SWITCH TO RELIANCE?
    2. YOU SAID YOU DONT WANT TO GO FOR MNP TO OUR CUSTOMER CARE WHO CALLLED YOU and my mobile stop the service airtel on 30 01 2011
    i must say that airtel will loose its share in the market as well as it will HAVE IMPACT ON CUSTOMERS WHO READ THIS MESSAGE

    THANKING THE PEOPLE WHO SPEND THEIR TIME IN READING THIS MESSAGE

    regards PARVEZ AHMAD GORAKHPUR 9935866780

    1. DR CBRAO says

      AIRTEL IS CHEATING CRIMINAL COMPANY.THEY SQUEEZ YOUR MONEY WITHOUT UR KNOLEDGE, NOT HONOUR DND. MNP WILLBE REJECTED

  50. Surajit Das says

    Dear Sir,
    Recently i got two massage regarding the activation of my tune service & CRBT on dated 17.02.11 & 18.02.11 & so Rs.11 & Rs.30 has been deducted from balance.
    I call to reliance customer care for refund the deducted amount but they are disagreed.
    This deduction happend without any activation which was made by me.
    So,please take necessary action.

    Thanking you
    Surajit Das
    Mob No: 9681093502
    Howrah,West Bengal,India

  51. Saurabh Kumar Gupta says

    Sir,
    I m using a RIM CDMA number 9336281282 since last 4 yrs.After coming MNP I want to change my company RIM to AIRCEL.After filling the format of MNP to Aircel RIM reject my request due to contractual obligation. but there is noone contractual obligation. I contact with RIM teleshop, then he press me as RIM customer while I change me CDMA to GSM in same network. I fill all formalities as INP format DL as Id proof and Ration card photo copy also submit and one photo at 10-02-11. But again I recd. a message from RIM in which RIM reject my request due to contractual obligation violation. Noone answer me that what is Conaractual Obligation Violation. while I want to use same network ( CDMA to GSM).Pls.solve my problem as soon as possible. MNP kewal dikhawa hai.RIM apne number ko other network mein port nahi hone de rahe hai.

  52. anantharama says

    bsnl customer care complaint docket numbers
    1. KT1402111296 DT 14/2/11, 2:30 PM
    2. KT1002118034 DT 10/2/11, 11:04 AM

    i with mobile no. 9986235306 (from karnataka, bidar) migrated to bsnl
    from vodafone with upc vx118381 last week under mnp. i am unable to
    get incoming calls from any vodafone number. moreover incoming sms from vodafone were blocked.

  53. prashant says

    Sir,
    I am using Airtel celluar Commection. By providing some value added service without my request or permission they started deducting my money from my accound balance and my balance accound has become minise balance and I became unable to make out going calls. on interaction with Airtel it was hopeless telling that once deducted amount cannot be refunded my number is 9967313591

    1. Aniket says

      HI Prashant as per my current knowledge,
      as per meeting of TRAI held in last week (Wed), its agreed upon by the ‘Association of Telecom Companies’ that so as to remain the reliability of customers on the Providers,

      It will be Mandatory to all Companies ,to take Written Permission of the customer, at least in sms Yes/No, before strarting the Value Added Services on the number.

      you can refer the related GR also.

  54. anantharama says

    i with mobile no. 9986235306 (from karnataka, bidar) migrated to bsnl
    from vodafone with upc vx118381 last week under mnp. i am unable to
    get incoming calls and sms from any vodafone number.

  55. aman gupta says

    mera airtel ka no. hai 9760908001yeh maine 20th jan me tata docomo me switch karne ki request dali thi aur mera no. abhi tak convert nahi hua hai aur customer care milaya tho kehte hai ha ho jaega ho jaega plz. solve this problem fastly

  56. jaikishan says

    MERI CALL RECODING CHECK KEE JAYE 12/12/2010 8 AM KEE
    RELIANCE COMPANY CHOR HAI CHEAT AGAIN AND AGAIN AKRIR SERVICE KASIA ACTIVED HOTI HAI NODEL OFFICER PH PICK NAHI KARTA BATAO MUJHE YEH KYA MAZAK HAI
    12/12/2010
    To
    dear sir
    Delhi

    sir,
    meray ph date 12/12/2010 ho service activete hoo gayi hai aor mujhe yeh kaha

    jata ke mein service actived call say jab mein koi call ka sms nahi karta iss

    baar mera 220.00 balnce gayab hua

    plz koi mujhe yeh bataye akhir yeh sab kya ho raha hai
    143335795

    ph numbar 9312741857,9211457955
    [email protected]

  57. SOURAV says

    AIRTEL IS A FRAUD COMPANY.IT CHEATS ITS CUSTOMERS BY DEDUCTING BALANCE ILLEGALLY.IT RECYCLES SIM WITHOUT KNOWLEDGE OF CUSTOMERS.BEWARE OF AIRTEL.SPREAD THIS MESSAGE ON ORKUT,FACEBOOK,TWITTER.BOYCOTT AIRTEL!!!!!

    1. Aniket says

      Hi Sourav,

      I totally agree with your Opinion… Same Exp. of Airtel .
      But dont you think ,it will be better Option if we start gathered Alligation against them….!!!!
      I had purchased An Airtel Friend’z SIM in 2007:

      & on 23rd Aug 2011,
      I come to know after several calls,mails at Airtel. Number of visits at their GAllary,
      “I was told that the Validity of the scheme is Expired & I was charged Rs.1/sms…

      I am still fighting them for resuming the scheme,
      If needed I am planning to go for Consumer Court & inform the same even to TRAI-Parliament, through some Channel, but it will need Combined efforts of all….. & several various features Like Media Exposure etc.

      If all of us gather together only then some thing Strange may Happen, & these Uncontrolled will take their size.

      Lets Start from ourself..!!!

      “Say No to Airtel”
      [email protected]

  58. jaikishan says

    again serivce avtived

    9/11/2010
    To
    dear sir
    Delhi

    sir,
    meray ph har date 9 ko service activete ho jati hai aor mujhe yeh kaha jata ke mein service actived call say jab mein koi call ka sms nahi karta iss baar mera 243.72 balnce gayab hua hai mein relince web world apni details chack kari magar wo yeh ketay hai ke aap koi infomation nahi dekhi hai mein last time crd details mangi thi magar mera pass ab nahi aayi hai mera 25 balnce cut kar liya gaya hai
    plz koi mujhe yeh bataye akhir yeh sab kya ho raha hai mera custmar k care call thi too uhney yeh kaha ke hum recoding check kare gay uske 48hours aap k pass resution aaye gaa jo mujhe company mujhe koi call nahi aai hai plz provied call detils plz help me mein bahut parshen ho gaya iss ph say plz help me
    meray ph say fhir bal cut liya gaya hai plz mujhe koi yeh batiye akrir
    relince company kar kya rahi hai kuch din phley mujhe yeh ph aaya tha kee
    mein kisi cell phone kee outgoing band kara di hai akrir yeh sab ho kya
    raha hai company kya kar rahi hai mein kaha kee mujhe crd details chaiye
    140881761
    plz reply call details crd ke details meray aaj tak nahi mili mera bal cut kar liya gaya hai
    plz reply

    ph numbar 9312741857,9211457955
    [email protected]

  59. VIKRANT GUPTA says

    sir,
    i am using the idea nos. since last five to six years my nos. 9927052995 but before some months they any services at any time and when i conntact to customer care they said that do complain to any one either ofiicer of company or trai officer.

  60. Arvind Gahlawat says

    Dear Sir,
    I have a prepaid connection 9813040612 from Vodaphone , it is a more than 6 year old connection now day before yesterday we have received a massage that your documents are incomplete so we are stopping your services , when I call to customer care about it asking for any email id where I send the docs they denied for the same . and when I ask nodel officer’s contact No / Email ID they give me a no 9813090002 which is switchoff , kindly help me because I m out of town and I have this no with my Mother in Village She is unable to submit this docs to anywhere , So requesting you kind help me .

    One more thing may I ask the company if they doesn’t have proper document for this no , how this is continuing from last 6or 7 years ????

  61. vijaysentripathi says

    to
    dear sir
    i am dweller of Lucknow and using Tata do co mo service.i had taken connection on 28.9.2010 from then i am suffering from money deduction occasionly.
    when i communicate with Tata do co mo he denied i have not record
    no action was taken to resolve my problem.
    one door is left to resolve my problem that is trai
    so i am requesting to you please take any action.
    my Mobil on is 8960302194

  62. jaikishan pal says

    To
    dear sir
    Delhi

    sir,
    main jaikishan mera cell # 9312741857 hai jis par bina bataaye hi
    10 service activate kar di jab ki maine koi service activate nahi
    karyee hai. mera phone ka balance kaat liya gaya. main customer
    care aur reliance world me bhi complaint ki hai par koi kuch nahi
    bata raha hai, maine kabhi koi service activate karane ke liye
    phone aur sms nahin kiya hai.yeh kaha ja raha hai mein call kee hai 1.20 min par but koi

    yeh nahi bata paa raha mein kitney min baat ke hai aor yeh kasia possble hai ek call say 10

    service activted kasia hoo sakti hai company k pass is baat koi record nahi hai meri ph

    call ka sab yeh keh rahay hamrey aap pass aap ke infomation nahi dekha raha raha jis waqt

    yeh serive activted kee hai mere phone se balance kaat liya gaya
    hai. please meri sara balance mujhe vapas dilaya jaaye..
    jaikishan , 9312741857
    compalint nuber 13681519

    email [email protected]

  63. gopalshukla says

    R/sir we are the alone user of mobile no.9026388323 we recharge a topup amounting Rs150 on 26/9/10 today we check the balance Rs 30 wrongly deducted by reliance company company why when we ask from his customer care toll free no 198 he says you have downloaded a song costing Rs 30 we 100% sure that we have not been send any SMS reg.song not press any option and not tell by company at the time of deduction then why amount have been deducted please investigate this matter and reply on my email id no

  64. gopalshukla says

    we want to register a complaint regarding wrongly deduction the amount by reliance co what is the procedure to lodge a complaint

  65. saibal chowdhury says

    Dear Sir,

    I an holding a cell conection of reliance india mobile smart GSM service No-9835383298 since 2003 .The service to the operator was very good but from last couple of years it is giving us very much trouble as there is no control about it.Now a days it has started a two kind of problem.
    1.Unregistered Sim -In that it is giving very trouble unlimeted.After lodging complaints to customer service the used to said the replaced the sim by paying Rs-100/-.If that is operator service should provide us in free of cost.
    2.Unnecessary deduction of subscription charges for music station- Refer to this operator services has started a new type in there own marketing policy of deducting charges for the musicstation from there subscriber.I am facing this problem from last three months by deducting the amount from the balance on every month in auto debit system though I have not been subscribed.Complaint lodged to the customer several times but no action has been taken so far.I am really been fed up with the marketing policy of this operatar service.

    So Sir its a humble request that please take appropriate action against the service of the operator to stop all this kind of policy immediately and to provide better service.
    Yours earliest action for the above matter will be earniestly soliciate.

    Yours Truly
    Saibnal chowdhury

  66. Shaji MK says

    Sir,
    I am using Airtel celluar Commection. By providing some value added service without my request or permission they started deducting my money from my accound balance and my balance accound has become minise balance and I became unable to make out going calls. on interaction with Airtel it was hopeless telling that once deducted amount cannot be refunded. This habbet is seen in other mobile compony also like Aircell and TATA DOCOMO.
    sir, necessary action may be taken to avoid this tye of cheating by the celluar services

    1. Aniket says

      HI Sir,
      have the same Exp. with Bharti Airtel
      Will be there for sure, if we can create Mass Alligation against such Mentality….

  67. Abdull says

    Hi Fraud People of Airtel,

    I am Abdul, My Mobile number is 9994696960, I have given the Complain to 121 & 198 regarding balance deduction in my number last month.

    But till now there is no person to call me to resolve this Issue, [B]Airtel is a Fraud Company[/B], They are Robbing the money with our account..

    What happened to Nodal Officer and Appallete Offer??????????????????????????????

    If you have the Sympathy why you are not calling us and Resolving my Issue.

    I have Given the request to activate DND in another number @ 9894432608 4 months Back, still i am getting unwanted calls and SMS, If i Call CC they are taking the Request now, what you are doing from past 4 Months???????????

    Just having funda in the Office and Relaxing……

    You dont feel Shame……

    1. Aniket says

      HI Abdul,
      Me too have similar the Worst Experience of Bharti Airtel Cellular.
      Me too is in search of proper Action against them.
      If I will come to know definitely will share it with you all..

      Lets gather together against these Mod.Looters & Robbers.!!!

    2. arul says

      yes
      Air tel company is money looting company, they easily looting public money.
      We getting lesson through the privatization of the public utilities services. the customer care people workings as dogs for their company every time they are barking.
      Air tel is Stupid company and stupid workers only working there.

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