Very soon mobile users can directly file complaint online to TRAI

Are complaints to your mobile company going on deaf ears? Worry not – soon TRAI will be launching an online complaint management system where dissatisfied Indian Mobile users can directly file a complaint about their telecom service providers.

Many of us cannot change our service providers due to our long standing numbers and Number Portability seems to just getting prolonged further and further – In this case, this new service will really be a boon to disgruntled mobile users.

The online forum will allow any customer to log on to this web-based system, maintained by TRAI, to register complaints, violations or any other grievance against their mobile operator. This independent platform will work on a real-time basis, implying that the operator in question will immediately get the complaint. [source]

Currently, mobile users who have internet access will be able to avail this facility, but for the rest of them, TRAI is also planning to launch a SMS based complaint system.

The online platform will go live from April 1st, 2010.

Do-Not-Call registry to be Scrapped

In another interesting move, TRAI is also planning to scrap the Do-Not-Call registry, as this service has been a total failure. Most of the users still receive calls from Tele-marketers (ask me, I am really fed up with them) even after registering with the Do-Not-Call registry.

Instead TRAI plans to setup only Do-Call registry where only the subscribed users who opt-in will get calls. I have doubts of its success as well !

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Author: Arun Prabhudesai

Arun Prabhudesai is founder / chief editor at trak.in. He jumped the Entrepreneurship bandwagon in early 2008 after a long 13 year stint in I.T Industry. You can follow him on twitter @trakin or get in touch with him at admin-at-trak-dot-in or 91.9822575676.

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Tagged as: complaint management, complaint system, deaf ears, do call registry, Do-Not-Call registry, independent platform, MNP, mobile company, mobile operator, mobile users, Mobile users in India, Number portability, online complaint forum, tele marketers, telecom operators, Telecom service providers, TRAI