This is how Advertisers fleece poor customers !

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I was reading Times of India today morning, and the Front Quarter page Advertisement caught my eye. It was an advertisement for Flair pens.

Boldly they advertised – “World’s Longest writing Pen” with a small *star* in the end. I was curious to know how they found out about the “longest” part and expected some kind of survey / study / research.

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But to my surprise, the star legend told me something that made me laugh – followed by some amount of anger. Here is the reason why.

The star meant this –

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“Probably the Longest Writing Gel Pen & Ball Pen in the world”.

It essentially means that there is absolutely no truth in what they have advertised. They have not bothered to check, neither have they confirmed it from any independent study.

Think again – they have in BIG bold put it as the World’s Longest writing pen and then they have added “probably” in tiny winy letters.

This is just an example, but most of the today’s ads are on similar lines. They claim something that is not true and mask it with fine letters !

Question to readers?

Who is responsible for such idiotic Ads? The client, The Ad agency or the newspaper that is publishing it?

  1. Rahul says

    Unfortunately Darwinist theory of evolution has failed for humans . We haven’t really become more intelligent over time as a result of stupid sections declining by natural selection , instead we have become more stupid .

  2. Cudgelgram says

    Question to readers?
    Who is responsible for such idiotic Ads? The client, The Ad agency or the newspaper that is publishing it?

    The answer is simple. It’s the people, the target audience that is responsible for such ads. Because there are enough gullible people to take the bait and make it a profitable venture.

    So, what do we, who see through this lie, do?
    Protect the innocent by making laws and put in place filters at every level of advertising and make the whole thing cumbersome enough to deter any newcomer from even thinking about it as a profession?
    Or, let nature take it’s course, and let the stupid be stupid?
    Or, are we wise enough to realize that the truth is not something concrete, and that people shall get ripped off every single day till the end of humanity.

  3. Subhash Medatwal says

    Nowadays every ad would have ‘starting from’ for prices and ‘up to’ for benefits. Fed up of this ‘up to’ and ‘starting from’ marketing.

  4. Venkatramana says

    Sir,

    You are right that advertisements influence our decision to buy or not.
    But in the world of commerce everything is amoral. It is established maxim in mercantile law that the buyer should beware before parting with money to buy a spurious product and not to be influenced by loud advertisements.
    When such loud advertisements go out of the way there is a industry watchdog body called, ‘Advertising Standards Council of India’ which censures the advertiser, producer and the advertising channel if any of us readers find the communication to be unfair and wrongful.

  5. Arun Prabhudesai says

    Mandar,

    I am not sure if you have got the message. It is not just about this “pen” AD. This is just an example to show how Advertisers take advantage of consumers by using fine print – and hence the title. This is to demonstrate how ridiculous claims are made to mis-direct public.
    Although, this ad is about just a pen and wouldn’t hurt anyone much, there are may products that are advertised wrongly and can harm customers to a large extent !

    1. Rohan says

      If its not “just about a pen” then why don’t you give some more instances which you are significant. There are so many incidents about health care products such as fairness creams, hair oils, etc. that fail to meet their claims.

      If you wanted this thing to be taken seriously, then you mustshould have given an example of that magnitude. Who bothers for a pen? What damage does it cause if the pen is not the longest writing pen?

    2. Rohan says

      For example: Let us take those ads of Dandruff removal shampoos. All of them claim that “Dandruff is cured by our shampoo and it never appears again”. The truth – you may know already.

  6. Mandar Vaze says

    Are you just being righteous for the sake of it ? We all know the most (if not every) ad has some bold claims with a asterisk. Several just say “Terms and Conditions Apply” without specifying what those are.
    Is the consumer “really” looking for World’s longest writing Pen ? If “Flair” wasn’t – as the Ad itself suggests – would consumer NOT buy the pen ?
    I generally understand the point – This kind of false information is more harmful in case of medicines or other such products. But for a Pen, how does this matter ?

    To answer your question : I think it should be the client whose product is being sold. Ad agency and newspapers are just paid for their services.

    The reason “seemingly important” information appears in small sized text near a star is because it covers the client/ad agency in court of law – In that sense they did NOT falsify the information. So the consumer who really needs “Worlds longest writing pen” won’t buy Flair since it eventually did say “probably”.

    Those who did buy Flair:
    1. Either don’t need “Worlds’ longest writing pen” – in which case they aren’t fooled.
    2. Doesn’t have a choice – In this case not sure who is to blame
    3. Is stupid enough NOT to read the asterisk – So again blame the consumer for ill-informed decision.

  7. textilesinfomediarydotcom says

    Advertising Agency has done good work, as per the ruls of advertising disclosure formate they have safe guarded readers interest as well. There is absolutely no harm in this ad.We provide full body scan astrological services.Shri Muhuratam / matrimonial alliance / vadhu var sammelan etc. First page on Googsle for key-words of your choice in the regular unpaid search results. Showcasing your products and services online / off line instantly. Minimize your cost per sale immediately. All kinds of commercial designing and printing works undertaken at better price per quantity with quality. SMS blast, email blast, direct mailing services. We can manage your work / products / services portfolio. Personal / business profile. Showroom info, family info, photographs, organization info, 3 d still and walk through. Utility Services- All kinds of bill payment, electric bill, ticket booking rail, flight etc. Assured fat reduction …..yoga + diet management. All kinds of examination success skill development crash course. Concentration , observation, memory, decision making, visualization, speed and accuracy, creativity, vocabulary, listening skill, spelling skill, learning ability, self confidence

    1. rabi gupta says

      This is a good ad in itself :).. does it safeguards our interests, Arun :D….

      1. Arun Prabhudesai says

        hahahaha….I contemplated before I approved that comment…He has atleast put one or two lines at start which may be relevant to the post and hence I approved it..

        But everyone can actually see what that comment is all about…the biggest part is that it is with his avatar :D

  8. anil kumar says

    hi,
    thanks for giving such a good knowledge .i also read this ads today morning but did not care.

  9. Nayan says

    Hi Arun,

    I think it is the Marketing Agency that is promoting the Pen the defaulter. As it is clearly mentioned as there is no authentic confirmation about the claims, they are cheating people in open.

    And as far as i knw, the Writo Meter pen has been advertised in the same way since past 4-5 years.
    Jaago grahak Jaago!!

    Nayan

  10. Madhav Shivpuri says

    You can’t blame the advertising agency because they (most likely) deliver what the client (company) asked for. The blame lies squarely on the company for misleading the public without validating the claim.

    The government could vet the ads if there are complaints received after the ad is published and immediately look into it. However there are probably thousands of ads in different media created everyday and so it’s impractical for the govt. to vet them before hand.

    1. Arun Prabhudesai says

      I think that is precisely the reason why we are seeing such ads – Governments (or regulatory body’s) inability to censor stuff thats not truthful and misdirecting the customers…

      However, I believe TOI should also be prudent enough to not publish such ads…

      1. satindra ahluwalia says

        Censorship is a dangerous thing…It is a monster that better stay bottled up…misleading ads, though not desirable have to be preferred over censorship..

      2. Madhav Shivpuri says

        Arun, though I agree that the print media could its bit of screening, I don’t think the media can take responsibility for the content of the ad. The question then would be open to all forms of media including print, radio, TV, internet etc.

        (I am stretching this discussion a bit and being the devil’s advocate…)
        If we talk about internet, can Google verify or vouch for the accuracy of the claims being made by ads on its network? If in any media Nirma claims that if you use their detergent, then your (white) clothes will be the whitest in the world or if Pantaloon claims that its garments are of superior Japanese quality, should the media company ask Nirma or Pantaloon to provide an independent certificate or report to validate its claims?

        I think, it is a matter of bringing the ad to the attention of consumer court or responsible agencies to the advertisement. The courts or responsible agencies should take appropriate actions that will dissuade companies from making false claims. In addition, there can be guidelines provided to media houses on certain level of due-diligence they should perform before publishing ads.
        What do you think?

        1. Arun Prabhudesai says

          Madhav,
          It is actually a very interesting discussion – To be honest, all 3 involved parties are responsible for it. The buck starts with the company (as they want to mis-guide the customers into thinking they have worlds longest writing pen), the ad agency because they agree with it and offcourse did not any better ideas to promote rather than resorting to such tactics, and lastly TOI for not doing its bit to filter out such Ads.

          I am not sure if you know, but with Google Adsense, google is held responsible if there is an Ad that does not comply with local government rules. There are many cases files against Google for this and hence they have put millions to filter out such ads.
          I think its much easier for TOI to do the same !

        2. rabi gupta says

          I’d say the immediate responsibility lies with the reader. Since you mentioned this issue here, may be someone would file a case against them in consumer forum (some day). For which the chances are very bleak. And hence this whole issue will become meaningless in some time. Because the Govt would say, why should we care if no one from several million readers do? TOI is happy as its an ad above all and yeah Advertisers are the happiest.

        3. Madhav Shivpuri says

          Arun, good to know about Google monitoring its ads. I knew that big G monitors infringement of copyright, brand etc but not about claims as the ‘world’s xyz’.

  11. paresh says

    I go with the COMPANY how can dey publish such ads in such news papers.They believe that customers only read the tag line and not other stuff..
    If ad agencies and companies will work such a way than we need to think twice before buying any product

  12. Rohan says

    It just a petty tactic. I have seen such petty tactics in ads of coaching classes only. Basically, they mention something like “1st in …..”. The “1st” is written is large sized fonts and “in…..” in micro sized fonts. Many times, the student is first in his local college or class batch. I have seen things like “1st in our class in OBC category”. This is so awful.

    Anyways, it is the consumer’s duty to read all the matter. Thank god that the ad content is only few lines, unlike insurance policies and investment products where “offer documents” are composed of 10 pages of very small size fonts. Such products are the most commonly mis-sold ones.

  13. rahul says

    as per my knowlege the compnay has tried to make the fool to people that all company are doing in other way . so its not wrong the difference is that the add clicked into the mind of the people and come into publicity that the company really want to do.
    thanks

  14. Phani Raj says

    I Go with Client(COMPANY), he is the who briefs the agencies and media planners on communication and reach.He is the one who approves it.

  15. Sharad Harjai says

    my vote goes to news paper who s publishing it!! They should atleast confirm what is being published..
    ad agencies are made for finding these loopholes only!! Every 2nd day they come up with something new that fools customers, and that’s their job.. We cant blame them!!!

    1. Rohan says

      Is verifying ad matter the primary responsibility of the newspaper? In times where revenues and margins are under tight pressure, why would one want to loose such a big sized ad? And anyways, they have mentioned the astriek.

      1. Arun Prabhudesai says

        Hi Rohan,

        I tend to disagree with you…I am inclined to think that this is TOI’s responsibility as well, as it is the medium that showcasing wrongfulness.

        I think TOI’s reputation counts for much more than the revenue it may loose due to such stray ads…

        1. satindra ahluwalia says

          TOI is responsible for the editorial content of the paper and not what appears as an ad in it. The Company and the ad agency too know what they are doing. The customer is no fool (barring some). If newspapers stop publishing every ad that seems to make exaggerated claims they will soon be out of business. If there is no paper there is no reputation to guard.

        2. Rohan says

          Ok, so if there was some name of study, say for ex “Boston Writing Study 2009”, would you expect the news papers to examine the ‘Boston Writing Study 2009’ and take a call on whether it was fair or rigged?

          Numerous studies are rigged to favor the “sponsor”.

          We live in a world where even Food and Drug Authority (FDA) abuses its powers, so why should a newspaper be bothered about some arguable pen ad. And what if the pen fails it claims? No significant harm still, except that you will feel cheated for Rs. 2/-

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