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Prepaid Mobile Users: How Indians differ from Global Consumers !

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84% of all smartphone owners and 92% of feature phone owners in India have prepaid connections, according to global information and measurement company Nielsen. A majority of Indian smartphone users also prefer data plans that have a fixed monthly charge for limited amount of data usage.

Nielsen’s study noted that a majority of mobile phone users in developed countries like US, UK and Australia prefer contract based post paid plans rather than prepaid services. Only 15% of smartphone users and 30% of feature phone users in US use prepaid mobile services. In UK, 17% of smartphone owners and 55% of feature phone owners use prepaid. 21% of Australian smartphone users and 55% feature phone users opted for prepaid mobile services.

prepaid services around world

One of the factors driving the preference for contracted over prepaid service in developed countries is a customer’s ability to buy a handset directly from the mobile service provider. The contract generally involves either a monthly installment or a lump sum discounted down payment over and above the monthly plan charges. These contracts are also known to have a fixed monthly spend which customers will incur whether they use the allotted minutes and data or not. An installment for the handset through the length of a contract may be additional.

For example, customers in US can buy an unlocked and contract-free 16GB Black & Slate model of iPhone 5 from Apple’s website for $649. The same model bought with a two-year wireless service contract from AT&T can be purchased for $199. The phone would essentially be locked to the service provider until the end of the contract.

In countries like India and China, most smartphone and feature phone users prefer prepaid mobile services over postpaid connections. Nielsen’s study notes that only 8% of all feature phone users and 16% of smartphone users in India use postpaid connections. About half of all Chinese smartphone owners use prepaid services.

Data Usage among Global Smartphone Users

Data usage

A majority of Indian smartphone users prefer to incur a fixed monthly cost for their data usage. According to Nielsen’s report, India also emerges to be a unique market with one of the highest proportion of smartphone users opting to pay a per-day fee for data usage. 42% of all smartphone users in India prefer to incur a fixed monthly charge for limited amount of data usage, 19% pay a per-day fee, 15% opt to incur a fixed monthly charge for unlimited data usage and 12% do not pay for data usage by accessing Wi-Fi and other hotspots.

Nielsen’s study notes that despite the preference of contracted service in developed western countries especially the US, most markets in the world still prefer prepaid mobile service. That is evident as mobile phone users in India and China, countries which have the world’s first and second highest number of mobile subscriptions, prefer prepaid. According to the latest Ericsson Mobility report, China and India account for nearly 29% of the world’s mobile subscriptions.

In an earlier generic usage-based comparison of prepaid and postpaid services in India, there appeared to be logic in having a prepaid connection when usage levels are low. Indian mobile operators have begun to woo consumers with top of the line smartphones like Apple’s iPhone by giving contract based connections. However commentators are not expecting a market-wide paradigm shift in the near future. Market research has indicated that sub Rs. 10,000 low cost android devices continue to account for a majority of smartphone sales in India.

  1. Shayari says

    Dude Indians are always different. :)

  2. Ashish says

    The reason why India or in general lesser developed markets prefer prepaid services is because the market and customers do not trust each other.
    Post paid consumers in India are marred with billing issues, incorrect charges etc. so they don’t like it. On the other hand, companies don’t like it because consumers after consuming services deny to pay the outstanding bill.

    TRUST and CONFIDENCE is the single big driver in making the markets work.

    1. Piyush says

      Correct Ashish I agree with you

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