call centre

The reformed guidelines released by the Government on Thursday is all set to make the remote working policoies for BPO and ITES industries easier and bolstered in India. In a highly appreciable reformative move taken by the Government…

Govt Allows Permanent Work From Home For IT, BPO Employees Due to the outbreak of the COVID-19 pandemic, organizations of all sizes from almost every industry sector are massively shifting towards the ‘Work from Home’ and ‘Work from…

During Cloud Next Conference, which is happening at San Franciso, Fei-Fei Li, Chief Scientist at Google said, “Our true goal is to empower a contact centre’s human agents, as well as the customers that rely on them.”